Cornerstone OnDemand is committed to providing each client with unparalleled service and support to maximize the value of the Cornerstone solution. Cornerstone OnDemand has created a world-class Global Services Division to support and provide expert guidance in business processes, implementation, technical consulting, training and e-Learning.
Serves as a central point of contact
Serves as a liaison between you and Cornerstone experts
Works with you to develop metrics for tracking ROI
Consults on best practices
Provides ongoing support for evolving needs
Our Global Services department is experienced and provides world-class service so you can not only improve but exceed your business requirements. You receive the support you need through a variety of outlets. Whether your support issues are critical system connectivity issues or on-going user training updates, we have a support solution to help.
Customer Care
Cornerstone provides each Cornerstone client with 24/7 support for all issues related to system accessibility and uptime so that you can focus on what's important - your business. Additionally, Cornerstone has dedicated support personnel to assist you during regular business hours with any product functionality questions or technical issues you may have. Because we strive to excel in client support, we employ an advanced proprietary tracking system to manage issue resolution, workflow and system configuration projects and client feedback. You can access the system to view the status of your issues and their resolutions in real-time.
Client Programs
Cornerstone offers a number of client programs, including regularly scheduled feature reviews, national and regional conferences, product development updates, release notes, surveys and access to a collaborative client portal.
