Cornerstone Global Customer Care

We Support You so You Can Focus on Your Business

Cornerstone OnDemand is committed to providing unparalleled support to maximize our solutions. Our world-class talent management solutions come with a dedicated support team. Cornerstone’s global support team stands by to serve you 24 hours a day, 7 days a week so you can focus on what’s important - your business.

We are able to provide our clients with the best support by employing a sophisticated tracking system to manage resolution, workflow and system configuration projects, and client feedback. You can access the system to view the status and resolution of your issues in real-time.

Part of Dedicated Account Management

Numerous account services are embedded in our solutions. Our account services team provides support following solution implementation and a central point of contact to manage and resolve any issues that arise.

Ongoing account services include:

• A dedicated Account manager to coordinate all client customer care activities
• A Customer Care Program for accurate, relevant, and timely responses to issues and questions
• Our product management team provides Solution Feature Reviews to cover latest software enhancements and functionality
• Continuous Enhancement via a scheduled release cycle at no additional cost