Cornerstone OnDemand Rated as a Leader in Bersin & Associates’ “Talent Management Systems Customer Satisfaction” Report
Cornerstone OnDemand rated as a “Total Satisfaction” leader by its clients in the areas of product quality, implementation, support and service, and business partnership
Santa Monica, Calif., December 17, 2009 – Learning and talent management software provider Cornerstone OnDemand Inc. today announced that the company has been rated as a “Total Satisfaction” leader in the areas of product quality, implementation, support and service, and business partnership in the Bersin & Associates “Talent Management Systems Customer Satisfaction 2010” report. The rating is based on a comprehensive study conducted to gain insight into various organizations’ experiences with talent management systems.
“Vendors with higher levels of customer satisfaction are healthier companies financially,” said Josh Bersin, Principal Analyst for Bersin & Associates. “Cornerstone OnDemand is an impressive example of a vendor that is building a successful business by investing in end-to-end customer satisfaction. The company has a strong focus on product management and an end-to-end view of their customers’ needs.”
Bersin & Associate’s research was conducted during the fall of 2009 and included a comprehensive survey of 500 individual organizations – as well as interviews with more than 50 buyers and owners of talent management systems. Respondents were asked to rate their vendor’s products, services and implementation on a five-point scale (with one being the best and five being the worse). Thirty-three vendors were included in the study.
“At all levels of our company, we are extremely committed to being a reliable partner in supporting the success of our clients,” said Adam Miller, President and CEO of Cornerstone OnDemand. “Valuable client input drives the innovation of our software, and we have a formal Client Success program and dedicated team focused solely on helping our clients exceed their talent goals. We’re honored to be recognized by our clients that participated in Bersin’s study for our efforts, and we look forward to continuing our successful partnerships with them in the years to come.”
Cornerstone’s committed client focus has earned the company a 95 percent client retention rate.
For more information about Cornerstone OnDemand, visit www.cornerstoneondemand.com. To follow Cornerstone OnDemand on Twitter, go to http://twitter.com/cornerstoneinc. To read Cornerstone OnDemand’s talent management blog, visit http://www.cornerstoneondemand.com/blog.
For more information about Bersin’s study, visit www.bersin.com.
Cornerstone is a premier people development company. We believe people can achieve anything when they have the right development and growth opportunities. We offer organizations the technology, content, expertise and specialized focus to help them realize the potential of their people. Featuring comprehensive recruiting, personalized learning, modern training content, development-driven performance management and holistic employee data management and insights, Cornerstone’s people development solutions are used by approximately 6,300 clients of all sizes, spanning more than 75 million users across over 180 countries and nearly 50 languages. Learn more at www.cornerstoneondemand.com.