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Client Service

The assistance and support provided by a company to those people who buy or use its products or services.

How Cornerstone Can Help With Client Service

Cornerstone is committed to providing unparalleled support to help you maximize our solutions. The Cornerstone Global Product Support (GPS) team is your partner offering ongoing application support so you can focus on what's important - your organization. The Global Product Support team is focused on ensuring the day-to-day success of Cornerstone solution owners and administrators by:

  • Providing frontline support on feature/function questions to ensure the client’s effective use of the Cornerstone application

  • Conducting initial diagnosis on technical issues

  • Managing the scoping, tracking and delivery of requests for standard engineering services through a case

  • Communicating with clients on progress of any product issues through to resolution

  • Researching complex issues with internal subject matter experts to provide you with solutions

  • Maintaining client’s continued access to the virtual Knowledge Base and Cornerstone Success Centre

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