How a Learning Experience Platform (LXP) improves L&D
December 21, 2018
In a world of ceaseless technological advancement and an ever-shrinking half-life of applicable skills, training and learning on the job are critical to both employee and company success.
But with short attention spans and busy days that leave little time in workers' schedules for learning, how can companies provide learning and development opportunities in a way that engages employees without wasting their time? And how can organizations gather data from learning engagements that can help improve operations and performance? Learning Management Systems serve this purpose to some degree, but their often rigid structure, closed content curation and limited data generation make them inadequate for today's workplace challenges.
A Learning Experience Platform (LXP)—a flexible, open-ended on-demand system based on apps similar to those employees use in their daily lives (think Netflix and Spotify)—provides benefits beyond what a traditional LMS can offer. Here are three of the most common challenges HR leaders face today when trying to implement a learning and development program, and how an LXP helps solve them.
Problem 1: Lack of adoption and engagement
It no longer makes sense to deliver instruction that's available only through a web browser on a company network and at set times, since it's not convenient for the modern employee, who is used to having access to technology anywhere at anytime.
To successfully engage users, learning and development content must reach them where they are, on their preferred device and in a way that fits into their busy schedules. With a learning experience platform and a suite of different types of learning apps, workers can access training when and how they want to, using dashboards they design themselves to meet their needs.
With higher engagement driven by the accessibility and flexibility on an LXP, it's also easier for employees to reach their learning and development goals, which could eventually help them grow professionally as well. Employees will be more motivated to learn (and stay with the company) if they see learning as a path to a specific, achievable professional development goal, like a promotion. According to an American Staffing Association study, 61 percent of employees said they can be more effective at work with the right motivation. A learning experience platform and its app can help define learning paths and use machine learning to offer customized skill training and career enhancements.
Problem 2: Limited content
Many LMS products are closed systems with limited sources of content. In contrast, an LXP is designed to incorporate content from many apps and sources, inside and outside the company. For example, workers needing a quick tutorial or question answered could check a company manual. But they might prefer information from a trusted website instead.
An LXP allows users to consolidate different resources in one dashboard, making the information easier to find and workers more inclined to seek answers within your system—instead of unvetted sources, which may be outdated or have the wrong information. The result? Employees will interact with content and apps within the LXP more often, and be encouraged to keep learning.
Problem 3: Incomplete data and insights
With employees accessing all of their learning through one central dashboard, a learning experience platform enables HR professionals to have a more holistic and accurate view of employee development. LXPs generate much richer and more usable data on employee progress—such as skills gaps they have closed or mentoring apps they have used—and can tap into historical data for analysis. HR teams can use the data collected by an LXP to gauge aptitudes, measure engagement and provide compliance support.
There's growing recognition that learning and employee development will be catalysts for success in the future. A McKinsey study of the Boys and Girls Club found the organization's training program delivered a fourfold return on investment. HR departments are an obvious choice to lead these efforts—and your LXP is here to help you tackle some of the most difficult challenges.
Want to be prepared for the future of learning and professional development? Cornerstone's Learning Experience Platform will help your business perform better and serve employees at the same time.