Customer Story

Wakefield Canada: Achieving 100% compliance with goal and review deadlines and decreasing time spent managing the review process by 50%

Wakefield Canada is the exclusive distributor of Castrol premium lubricants and SuperClean® Cleaner-Degreaser to Retailers, Automotive & Commercial Heavy Duty customers, with dedicated customer service and technical support, as well as industry-leading marketing programs.

Wakefield Canada has always viewed performance management as a crucial driver in both employee engagement and goal alignment; however, the company’s review process was far from ideal for Siobhain Sturno, HR Manager at Wakefield Canada. “We were using a paper-based system for reviews—and we were using even more paper to track the entire process. We engage in performance management three times a year, so it was three documents per person per year. HR chased managers, who, in turn, chased employees—we were lucky to have goals even established by the middle of the year. And because we’re located across different locations, there was a lot of mailing back and forth.”

This review process was also not having the most positive effect on engagement. “We heard from many that the process was a bit of a headache and viewed as a ‘checkbox’ exercise. We knew that there was room for improvement in what we see as a key people process in our business. We wanted to drive better discussions around performance and achievements, and better engagement.”

Why PiiQ by Cornerstone

Wakefield knew it was time to adopt a more modern, employee-centric performance management solution, and began the process of review and research on different vendors and options. “After creating a short-list of potential options, we realized that none of them were a really great fit for our business,” said Siobhain Sturno, HR Manager at Wakefield Canada. “We started over, conducted more research, read reviews, completed some software trials, and compared different systems online. After careful consideration, PiiQ by Cornerstone was my top pick.”

The team valued PiiQ’s ease of use and competitive pricing, while Sturno was sold on the platform’s customization options. “We wanted to mimic our paper-based system to simplify the change and transition for our staff. PiiQ made it simple to work with our existing process.”

After choosing PiiQ, the team was amazed at how easy it was to implement. “As an administrator, I’m computer literate, but I’m not a programmer. I was able to do the PiiQ implementation myself,” said Sturno. “And Cornerstone’s customer service is the best I’ve ever dealt with, ever. It’s great to have a powerful tool, but not if you don’t have great customer service to go with it. I can’t say enough good things about Cornerstone.”

The Results

Increased engagement. Prior to PiiQ, employees had “lost sight” of the value of the performance management process, which, in turn, negatively impacted engagement. “Since using PiiQ, we’ve definitely seen increased engagement in this area. I know PiiQ is only a tool, but it’s a key management tool for us that has improved our overall performance program,” said Sturno. “With PiiQ, people are recognizing how their individual goals and results align with the organization’s priorities and achievements. Plus, the quality of goal setting has improved which positively impacts our collective focus and business results.

Reduced time spent managing the review process by 50%. The company’s previous paper-based performance management process required tremendous time and effort. “With paper, having to deal with reformatting was a constant headache,” said Sturno. “With PiiQ, we’ve cut the time we spend on reviews and self-assessments in half.”

Achieved 100% compliance with goal and review deadlines. Previously, the company struggled to ensure performance reviews were completed in a timely manner. “Since implementing PiiQ, we’ve met every deadline of our annual Performance Management cycle, said Sturno. “It’s amazing. PiiQ is so easy to use and seen across the business as a useful tool by both managers and employees.

Aligned individual goals and company goals. Sturno and her team view performance management as a key tool and enabler for driving business results. “PiiQ plays a large role in ensuring the success of our performance management programs. Performance management drives engagement, and we firmly believe drives the alignment of individual goals with the overall goals of the organization. When goals are clear and aligned, not only does this help drive business results, but people can see how they’re contributing to Wakefield’s success and that they provide value.”

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Customer Story

Coats: Thread manufacturer helps employees sew their own career path

Coats is the world’s leading industrial thread manufacturer. At home in more than 50 countries, Coats employs 19,000 people across six continents. Coats’ pioneering history and innovative culture ensure the company leads the way around the world: providing complementary and value added products and services to the apparel and footwear industries; applying innovative techniques to develop high technology Performance Materials threads and yarns in areas such as automotive, composites and fibre optics; and extending the crafts offer into new markets and online. Headquartered in the UK, Coats is a FTSE 250 listed company on the London Stock Exchange. It is the Official Thread Supplier to the Royal Shakespeare Company. Coats prides itself on its pioneering attitude and has a vision to provide employees with an environment that offers them growth to reach their maximum potential. In 2013, the company implemented Cornerstone Learning Management and Performance Management to help drive this vision forward and to modernise its way of doing compliance training. However, in 2016, internal feedback showed that more people sought developmental training too and Coats needed a solution. Why Cornerstone? Coats had been using Cornerstone’s solutions for several years with successful results in compliance and performance management, so it was a natural decision for it to want to make use of Cornerstone’s Learning Management platform more broadly. Around the same time, Cornerstone had also recently introduced its Content Services offering, which allows companies to have a one-stop shop for delivering content that’s carefully curated and from the world’s leading providers. Coats implemented Cornerstone’s Content Services offering in 2017 to complement its existing Cornerstone solutions, as it knew it would allow the company to deliver developmental training quickly and effectively. It wouldn’t require Coats to manually upload any content itself, which could have slowed down the process, and it liked that Cornerstone would manage the content updates too. Coats also knew that its people would need to be able to search for and filter learning content to find what they want, and Cornerstone’s Content Services platform would allow this and also enable it to create specific learning playlists for people to ‘follow’. The Results Global content bank: By implementing Cornerstone Content Services, Coats has enabled cross-country learning for its staff around the world. Its employees can now access more than 5,000 pieces of learning content, on a variety of subject areas and in up to 12 languages. Improved compliance and internal communication: Cornerstone Learning Management allows Coats to track and ensure that its workforce is compliant in essential areas such as anti-bribery, competition law, ethics, data protection, cyber security and more. Cornerstone Content Services is also helping the company provide further information and education on internal changes, such as through a new playlist on change management. Greater employee collaboration and productivity: Cornerstone Content Services is driving innovative ways of learning and greater employee collaboration among its workforce. After seeing the playlists on the platform, the Coats Digital and Technology team asked to create a playlist to answer frequently asked questions about its new service portals. This playlist meant the Digital and Technology team could direct employee queries to the playlist, allowing them more time to carry on with strategic tasks Enablement of self-directed learning: Through Cornerstone Content Services, Coats employees now have access to learning content from more than 30 learning content providers, including Skillsoft, Skillpill, CEGOS and Litmos Heroes. Employees can now take charge of their learning journey beyond just compliance, while Coats can also ensure talent readiness among its people and grow its leadership pipeline.

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Customer Story

Transforming performance reviews in the face of massive disruption

Esquel Group implemented a continuous feedback system through check-ins, simplified performance reviews and ratings, and centralised learning for employees with Cornerstone OnDemand Esquel Group is a global textile and apparel manufacturer headquartered in Hong Kong. Founded in 1978, the business has continued to expand with leading textile innovation and producing garments for many of the world's top fashion brands. With around 35,000 employees globally, Esquel has manufacturing facilities located in China, Sri Lanka and Vietnam, and merchandising offices servicing markets worldwide. Responding to a rapidly changing world With its company heritage as a supplier to the retail clothing manufacturing industry for over 40 years, Esquel wanted to transform its operating model to address rapidly changing market conditions in the geopolitical and business environments. They wanted to break with traditional practices and focus on placing the employee at the center of their organisation, examining performance management processes which needed to more accurately align with their strategic goals.. "As digital transformation modernises the retail industry, we needed to deploy new systems to manage core HR processes and talent management," said Chapman Liu, HR Project Manager, Esquel Group. Similar to many organisations, the COVID-19 pandemic in 2020 had a significant impact on Esquel. With stores closed and production halted around the world in the early days of the pandemic, the company was forced to pivot operations quickly to address global demand for products such as face masks. Why Cornerstone? The effects of the pandemic also led Esquel to change its performance review process, as the roles and professional goals of thousands of employees changed virtually overnight. The company suddenly needed managers to have ongoing visibility into employee productivity, development and morale as well as ensure that employees understood workflow changes and their role in achieving company objectives. "We needed to share real-time insights about employee performance and skills gaps across the organisation to help the business become more agile at a critical time," said Liu. Esquel turned to the Cornerstone talent management solutions it implemented in 2017 and leveraged the Cornerstone Performance check-in feature to accelerate their transition to a continuous feedback model in only three months. The company also utilised Cornerstone Learning to centralise learning resources and make it easier to create development programs tailored to individuals or organisational skill gaps. As HR Project Manager Chapman Liu points out, "We were able to successfully transition from making shirts to making a difference with the commitment of our employees. Cornerstone's solutions allowed the HR department to support the massive changes that Esquel faced in 2020 and move forward with a structure that will help us provide valuable insights to improve how the business operates." The Results Annual review structure replaced by continuous check-ins. Cornerstone Performance enabled the company to stay connected with over 6,800 employees throughout the year, providing consistent feedback rather than just a yearly assessment. Since adopting this process, Esquel has reduced the timeframe of reviews to just three months and optimised its ratings system. By establishing regular, recorded check-ins, department leaders set clearer work goals and connected more frequently with employees when it was needed most. Cornerstone Performance empowered department heads to schedule informal catch-up sessions with subordinates, review work progress, and develop action plans. Check-ins that were saved in the system could then be used for more formal annual performance reviews. Clearer view of employee performance. Regular check-ins enabled department leaders to measure progress and provide guidance to help employees reach their goals. The company also gained a more comprehensive view of common employee development needs and skill gaps. Professional development planning simplified. Department leaders can adapt training plans to business needs, employee skills and any new processes deployed in the future. Performance management and development resources accessible on a central platform. Esquel's HR department can use Cornerstone's platform solution to monitor employee usage and unlock insights about performance to improve overall business operations. With Cornerstone Learning, Esquel can also create new review templates for all department leaders to use and provide training from a unified platform, which is crucial in the current environment.

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