Business System Analyst, Washington D.C.

Business System Analyst, Washington D.C.


Position Summary


This is as an exciting opportunity to join the fast-growing Client Success Services Team, which is dedicated to helping Clients to be successful in using and optimizing their investment in the Cornerstone solution. 


The Business System Analyst (BSA) position is responsible for supporting Cornerstone clients by providing system administration services, implementation support, and solution best practices.  This position will work with a variety of Cornerstone teams, but ultimately represents the client and will act on their behalf in interactions with internal teams and the client’s employees or system users. The BSA will be involved in a variety of projects that may vary from 1 to12 months and require supporting a client’s talent management strategy. The BSA may work with multiple clients at once and provide outsourced support services. This position must be able to completely manage a Cornerstone portal including acting on behalf of the client during implementation, incubation, and throughout the engagement based on the client’s needs.


High-level Responsibilities


Business Systems Analyst Responsibilities


  • Maintain the Cornerstone solution on behalf of the client
  • Communicate product updates, new features, and functionality to client user base
  • Participate in the release process on behalf of the client by attending overview sessions and actively testing new functionality throughout the UAT process
  • Deploy the solution to the client’s internal users
  • Follow scoped project specifications in contract


Business Consultant Responsibilities


  • Represent the client in interactions with internal Cornerstone teams
  • Serve as a consultant to clients in evaluating their day-to-day needs, short-term tasks, and various projects throughout the engagement
  • Represent the client’s Learning/HR/IT team in interactions with their user population
  •  Facilitate improved product usage through suggested business process improvements


System Administration Responsibilities


  • Provide level 2 & 3 support to client’s end users as necessary
  • Submit tickets to Cornerstone Customer Care on behalf of the client
  • Provide knowledge transfer to the client’s system administrators


Other General Requirements


  • Bachelor’s degree or equivalent experience required
  • One to two years experience with the Cornerstone system, HRIS system, or equivalent
  • HR/OD/Learning experience a plus
  • Ability to grasp complex system workflows and understand cause/effect for actions taken in such systems
  • Excellent written/oral communication skills, time management and organizational skills
  • Strong self-initiative and flexibility are a must
  • Solid knowledge of Project, Word, and Excel
  • Experience in a deadline-driven, fast-paced, high-growth environment preferred
  • Experience with image editing, eLearning authoring tools, and social media is a plus


Excellent Benefits 


Full Medical, Dental, Vision and Life insurance Benefits, Fresh Fruit Tuesday, Bagel Breakfast Wednesdays and Free Lunch Fridays, Flexible Spending Benefits, Gym Membership, 401K, 2 Weeks Vacation,  Annual Performance Review and STOCK Options, all in a Beautiful Business Park in Santa Monica, Ca


About Cornerstone OnDemand


Cornerstone OnDemand empowers people around the world with on-demand, integrated learning and talent management software and services for connecting, developing and performing in the workplace.  Used by more than 6 million active subscribers in 176 countries, the company is headquartered in Santa Monica, California and has international offices in London, Paris, Munich, Mumbai and Tel Aviv.  A successful software company with a smart workforce, we offer a fun entrepreneurial, collaborative, and challenging work environment.


Cornerstone OnDemand is also committed to empowering communities around the globe by improving access to education and opportunities through the Cornerstone OnDemand Foundation.


For more information, visit


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