Cornerstone OnDemand Helps Hyatt Extend Hospitality to Its Associates

Global hotel brand creates culture of mobility and continuous career growth to deliver on mission of being hospitality brand of choice for its associates as well as guests

SANTA MONICA, Calif., August 12, 2014 Cornerstone OnDemand (NASDAQ: CSOD) announced today that Hyatt, a leading global hospitality brand, is using Cornerstone’s unified, cloud-based talent management software, including solutions for performance management, succession planning and compensation, to support career growth and mobility among its associates in its Americas region, and to deliver on its mission of being the hospitality brand of choice among colleagues, owners and guests around the world.

With a reputation for being great places to work, Hyatt hotels understand that the key to creating a remarkable guest experience around the world is an engaged, close-knit workforce focused on extending authentic hospitality.1 Hyatt associates can move across the company’s brands and locations — which can help them develop new skills, gain global experience and connect with other associates in the Hyatt family.

With a growing portfolio of hotel brands, Hyatt’s talent team sought to gain a better understanding of its associates in its Americas region in order to respond more quickly to internal demand for talent. Using Cornerstone Performance and Cornerstone Succession, Hyatt is able to more effectively develop these associates throughout their careers by having access to real-time talent and performance data. This allows the talent team to proactively identify high potential associates, source internal talent, provide personalized development experiences and plan for future talent needs.

Facilitating Career Growth Among Associates

Hyatt’s first step using Cornerstone was to create a career resumé and preferences option within Cornerstone Performance, which gave the talent team increased visibility into colleagues’ career preferences and previously hidden pockets of skills and expertise. The company also jumpstarted its talent review process, using the system to facilitate reviews every six months and support individualized career paths — resulting in greater engagement among its associates and better awareness of the opportunities available to them within the organization.

The company is also using Cornerstone Succession to identify ready talent and plan for future leadership and management needs. Within the system, Hyatt created the “People Finder Report,” which shows promotion-ready talent along with their role and location preferences. By having access to this information in real time, Hyatt has experienced a 53 percent increase in movement across its brands and hotels in North America, while significantly decreasing time-to-fill for internal roles from months to days.

Comments on the News

“At Hyatt, we are committed to creating a work environment and culture where our colleagues thrive and are able to focus on creating rich, authentic guest experiences,” said Randy Goldberg, vice president of talent, Hyatt. “Our colleagues are engaged and have a clearer understanding of how they’re contributing value to the company. With Cornerstone, our talent team is able to identify the skills and attributes of our colleagues who are truly making Hyatt hotels great places to work and hotel brands of choice, and support their career development.”

“Hyatt treats its associates as it does its guests — with the utmost hospitality,” said Kirsten Maas Helvey, senior vice president, client success, Cornerstone OnDemand. “With the same energy and passion the company invests in creating positive experiences that make guests want to return again and again, Hyatt truly cares for the success of its people by encouraging them to pursue their career aspirations and providing opportunities for employees to reach their highest potential.”

Additional Resources

  • To learn more about how Hyatt is using Cornerstone OnDemand’s software to drive performance and engagement, visit
  • To view additional commentary from Goldberg on Hyatt’s approach to facilitating career growth among its associates, go to

The term “Hyatt” is used in this release for convenience to refer to Hyatt Hotels Corporation or one or more of its affiliates. Hyatt’s Americas region covers the U.S., Canada, the Caribbean, and Latin America. Cornerstone OnDemand’s software is used in connection with Hyatt’s corporate offices and managed hotel locations in the Americas region.

About Cornerstone OnDemand
Cornerstone OnDemand is a leader in cloud-based applications for talent management. The company’s solutions help organizations recruit, train, manage and engage their employees, empowering their people and increasing workforce productivity. Based in Santa Monica, California, the company’s solutions are used by over 1,800 clients worldwide, spanning more than 15.5 million users across 191 countries and 42 languages. For more information about Cornerstone, visit Read Cornerstone’s blog at Follow Cornerstone on Twitter at Like Cornerstone on Facebook at

About Hyatt Hotels Corporation

Hyatt Hotels Corporation, headquartered in Chicago, is a leading global hospitality company with a proud heritage of making guests feel more than welcome. Thousands of members of the Hyatt family strive to make a difference in the lives of the guests they encounter every day by providing authentic hospitality. The Company's subsidiaries manage, franchise, own and develop hotels and resorts under the Hyatt®, Park Hyatt®, Andaz®, Grand Hyatt®, Hyatt Regency®, Hyatt Place®, Hyatt House®,  Hyatt Zilara™ and Hyatt Ziva™ brand names and have locations on six continents. Hyatt Residential Group, Inc., a Hyatt Hotels Corporation subsidiary, develops, operates, markets or licenses Hyatt Residences® and Hyatt Residence Club®. As of March 31, 2014, the Company's worldwide portfolio consisted of 554 properties in 47 countries. For more information, please visit

For career opportunities at Hyatt, visit, follow Hyatt Careers on Twitter at @hyattcareers and on Facebook at


Cornerstone® and Cornerstone OnDemand® are registered trademarks of Cornerstone OnDemand, Inc.

  1. FORTUNE “100 Best Companies to Work For 2014®,” February 2014

Media Contact:

Elizabeth Flax
Cornerstone OnDemand
Phone: +1 (310) 752-1860