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Colorado Health Care and Economic Security Staff Development Center (SDC): Increasing compliance training completions by 700% and enabling ROI analysis of learning initiatives
The Colorado Health Care and Economic Security Staff Development Center (SDC) is the training connection between the Colorado Department of Human Services, the Colorado Department of Health Care Policy and Financing, and the Governor’s Office of Information Technology.
The SDC is responsible for identifying essential training needs and establishing and maintaining competency-based curricula for state employees in 64 Colorado counties. Yet the SDC’s homegrown learning management system (LMS) made it difficult to manage, track, and report on learning and development. According to Michael Martinez, LMS admin/web content editor for the SDC, “The catalog offered training from all over the state, which made it hard for our users to find the training they needed for jobs and for compliance. Out of our 5,000 users, only about 500 were in compliance.”
The homegrown system also made it impossible to track ROI. “Rosters were filled out manually and put into file cabinets,” said Martinez. “It was very difficult for the state to have a grasp on how many people we were training, what it was costing, and where we should be investing to drive compliance and learning.”
The State of Colorado conducted an extensive RFP process in the search for an LMS that would bring all training into a single system. “With Cornerstone
Learning, we got this great product that would enable us to centralize our data, consolidate training practices, and start tracking and analyzing ROI,” said Michael Martinez, LMS admin/web content editor for The Colorado Health Care and Economic Security Staff Development Center (SDC). “We knew Cornerstone was also flexible enough to allow for customization. The State of Colorado has specific branding guidelines, so the ability to customize our Cornerstone portal with our state logos and state certified colors meant we could stick with our current branding. We didn’t have to redesign the wheel.”
Martinez and his team found Cornerstone “insanely easy” to roll out. “Our employees were used to a system that was very difficult to use. In contrast,
Cornerstone is well designed and has a friendly user interface. It was such a novel idea to employees that using it could be that easy. Plus, Cornerstone’s
support system is phenomenal. Any time I need help, I get it right away.”
Increased training completions by 700 percent. Prior to Cornerstone, on average, only 500 employees were in compliance with necessary training. “Results
have been pretty significant. We now have more than 4,000 employees in compliance, up from 500,” said Martinez. “Our compliance numbers are through the
roof. For state government, that’s huge.”
Increased compliance with federal regulations by 350 percent. Consolidating training within Cornerstone Learning has made it easier to comply with federal regulations. “We’re realizing the benefits of having a consolidated system. With Cornerstone, we have access to all the metrics, so we can see who has
taken training and who hasn’t,” said Martinez. “We’re in compliance with the federal government now on a lot of our training initiatives. Before Cornerstone we were at 20 percent. We’re now close to 90 percent.”
Enabled ROI analysis. Prior to Cornerstone, calculating ROI wasn’t even a possibility. “It would have required immense amounts of manual labor,” said Martinez. “With Cornerstone, our governing body can see how effective the system has been and how effective the investment in our team has been
regarding all our different training initiatives.”
Improved decision making with real-time data. Martinez recommends Cornerstone to other state and federal organizations that must have access to more robust, real-time data. “For me personally, the biggest thing is having the numbers that I need, when I need them. We’re not making decisions based on
assumptions but on data, and that leads to more effective government overall.”
Saved manager time. SDC managers love Cornerstone’s mobile capabilities, which save time and enable offsite access to training and approvals. “Mobile learning has been huge with our supervisors. Managers are always too busy to do anything new. But with Cornerstone, they can take training on the go and most importantly, approve training on the fly through the app.”
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Historia de cliente
Introducing Sonae IM's transformational HR strategy
João Moutinho, Head of HR at Sonae IM, talks about the challenges of balancing Sonae IM’s HR strategy with its investment strategy and how a single platform for learning was needed to unify processes. With the help of Cornerstone, Sonae IM developed SAM, a self-service platform designed to enhance its 1,500+ employees’ learning experience. Since developing SAM, Sonae IM has seen a huge increase in engagement, with all employees accessing SAM on a weekly basis and more than 30% of employees accessing the platform daily.
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Cofares mejora la formación de sus empleados con Cornerstone
Cofares, la mayor distribuidora farmacéutica en España, está implementando soluciones de Cornerstone OnDemand para mejorar su servicio y sus procesos de compras a las empresas farmacéuticas, así como para potenciar la formación que ofrece a sus empleados. Según el informe que Cornerstone e ICD presentaron, “Impulsando la cultura de la innovación en la era de la transformación digital”, Cofares responde al arquetipo de música clásica, es decir, su nivel de innovación es básico. Por ello, su gran apuesto por la tecnología de Cornerstone que les ayude a mejorar su nivel de digitalización y transformación. Así Ángel Javier Vicente Pérez, Director de Recursos Humanos, Servicios Generales y RSC de Cofares asegura que el mayor reto de recursos humanos en su Grupo es “adaptarse a la digitalización, sobre todo a nuestros profesionales que tienen que hacer frente a la gran velocidad de los cambios que hoy experimentamos”. Un desafío en el que Cofares ha elegido a Cornestone. Eligen Cornerstone por ofrecer una solución integral, sus años de experiencia a nivel mundial y de haber trabajado con grandes compañías para así poder “aplicar las best practices” en Cofares. Tras implantar las soluciones de Cornerstone en su empresa, Ángel Javier Vicente asegura que el mayor impacto “lo hemos visto en los empleados, en la evolución del rendimiento de los equipos a través de con los mandos intermedios con más comunicación entre ellos y más transversalidad y eso impacta también en el negocio”. Explotar todo el potencial de Big Data para mejorar la experiencia de cliente y empleados, de quienes ya tienen un feedback muy favorable dada la sencillez de la herramienta y el fácil acceso por ser soluciones en la nube. Este es su objetivo inmediato y cuentan con Cornerstone para conseguirlo.