Cornerstone Appoints New Executives to Drive Operational Excellence and Elevate the Customer Experience

10 août 2020

Cornerstone Appoints New Executives to Drive Operational Excellence and Elevate the Customer Experience

Theresa Damato and Karen Williams lead new efforts within Cornerstone focused on innovating, driving profitable growth and cultivating customer intimacy

SANTA MONICA, Calif. — Aug. 10, 2020Cornerstone OnDemand (NASDAQ: CSOD), a global leader in people development solutions, today announced it has welcomed two new executives to drive strategic alignment across the organization and advance the company’s customer-centric approach. Theresa Damato has been named Chief of Staff, and Karen Williams is now the Senior Vice President (SVP) of Customer Support and Services. These two appointments come at a pivotal time for the company as it embarks on a period of transformation to help organizations adapt to a new world of work that requires continuous people development and rapid organizational agility.

Damato will play a fundamental role in aligning the organization’s vision, strategy and operating plan. By working cross-functionally with the company’s leadership and board of directors, she will ensure Cornerstone continues to meet the needs of organizations around the world. As the former Chief Marketing Officer at Saba Software with over 20 years of experience in technology marketing and business development, Damato brings her passion for operational excellence to this new role.

Williams will develop a new center of excellence for customer care including global support and professional services, which will capitalize on her proven track record for creating cultures of customer centricity and customer success. With over 25 years of experience in enterprise technology product strategy and customer support with organizations such as IBM, Williams most recently served as Executive Vice President at Saba Software, where she integrated customer success into product development and served as Chair of the Board for United Way East Ottawa.

Both executives’ expertise in optimizing the customer experience, combined with their backgrounds in bringing to market world-class enterprise technology products, secured their appointments to the Cornerstone executive leadership team. Both will report directly to Phil Saunders, CEO of Cornerstone.

Comments on the News

“These two inspiring leaders have a proven track record of leading incredibly effective teams, and I am excited to continue working with them in their new executive roles at Cornerstone,” said Phil Saunders, CEO, Cornerstone. “As we look toward the future of this company, the dual knowledge of people development technology and the customer experience that these leaders bring will ensure we deliver the tools companies need to continuously develop their people and enable organizational agility.”

“I’m excited to join such a distinguished executive leadership team and work alongside Phil as we continue to deliver on the vision and mission of Cornerstone,” said Theresa Damato, Chief of Staff, Cornerstone. “By synergizing value creation efforts across the organization and continuously identifying areas of improvement, we’ll ensure Cornerstone continues to be a world-class partner to HR leaders and help organizations successfully navigate the ever-evolving world of work.”

“In my new role, I am honored to help represent the voice of our customers,” said Karen Williams, SVP of Customer Support and Services, Cornerstone. “With our new center of excellence for customer care, we can greatly enhance how Cornerstone delivers its tools and services to help organizations and employees be their best.”

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