Committed to customer success

What you can expect from the Cornerstone Experience

At Cornerstone, we understand that your business is personal. And when it comes to your people 
and technology strategies, addressing today’s challenges and opportunities isn’t always simple.

That’s why experience matters

That’s why experience matters

Yours. Ours. And it’s why customers 
like you choose Cornerstone.

Pioneers with vision and know-how

Pioneers with vision and know-how

We draw on more than two decades at the forefront of talent and people innovation to help customers like you stay ahead of the curve. You’ll work with talent experts who understand big ideas and translate your insight and feedback into better products. This partnership helps you deliver great experiences for your people and the results that matter to your organisation.

When you partner with Cornerstone, you’re getting a tech leader in the learning space, and they have the track record to prove it. They’re very collaborative.

Robert Garret

Director of Training

Industry analysts had only wonderful things to say about Cornerstone – about their innovation and that the people were easy to work with. This was important as we partner with all our vendors — we don’t just buy services from them.

Gina Max

Senior Director of Talent Management & Diversity

They are always open to suggestions. I see new features being implemented in the products based on my feedback.

Rastislav Duriš

HR Partner

Focused on 
your success

Focused on 
your success

The people you engage with at Cornerstone care deeply about your experience. You’ll have a team of passionate people standing alongside you, with an unwavering focus on making it easy for you to succeed — with our solutions and in your journey with us.

Services that deliver – from pre-sales through launch

Services that deliver – from pre-sales through launch

Our team of delivery professionals and network of certified partners are obsessed with creating an implementation experience that will make your launch 
a success. Your delivery team will be engaged with you throughout the process – from pre-sale to launch – to make sure you have an advocate who understands why you bought Cornerstone and what you need for your people strategy to come to life. As part of our commitment to the success of your technology launch, we hold our professionals to rigorous product and consulting certification standards with continuous proactive implementation quality oversight.

We can’t say enough about the Cornerstone Client Services team. We get ideas about new things we want to do, and they help us any way they can. Cornerstone has the respect of the HR department and the administration here.

Cindy Bradfield

Assistant Director of HR

Relationships with our implementation and account executive team at Cornerstone are really strong. Instead of feeling ‘handled,’ we feel like the Cornerstone team is truly helping.

Brandon Curry

Director of Global Talent Management

Expert support 
when and where 
you need it

Expert support 
when and where 
you need it

Sometimes technology challenges happen. In those moments, it’s all about how we respond and make it right. Our Global Support team of product and technology experts is ready to take expeditious ownership of resolving your issue with clear answers that make sense for your product configuration.

We felt that Cornerstone was the partner that would be the most innovative, supportive, and creative. And the level of support that we’ve had and the amount of nurturing has been absolutely phenomenal.

Sharon Williams

Manager, Onboarding and Professional Development, City of Durham

Cornerstone’s customer service is the best I’ve ever dealt with. Ever. It’s great to have a powerful tool, but not if you don’t have great customer service to go with it.

Siobhain Sturno

HR Manager

Customer 
learning that turns administrators 
into experts

Customer 
learning that turns administrators 
into experts

Cornerstone U is dedicated to making it easy for you to expertly administer your solutions and engage with the latest product innovations, fully leverage your technology investment and bring your people strategy to life. Whether you prefer to learn at your own pace, live with a product expert facilitator, from other customers, or you want full certification credentials, we have an extensive library of learning experiences waiting for you.

We really appreciate the learning resources available. The Fundamentals courses are easy to access and flexible to work through 
at our own pace and Product Academy training has been very thorough and interactive!

Ageas Insurance Ltd

The Product Academy agenda was packed full of exactly the content we were looking for, with practical exercises and helpful tips that enable us to get more out of our Cornerstone solution. The added bonus was the opportunity to collaborate and network with Cornerstone users from other organisations.

Siobhain Sturno

HR Manager

A powerful 
community 
collective 
to support you

A powerful 
community 
collective 
to support you

One of the most remarkable and rewarding things about being a Cornerstone customer is the inspiration that comes from connecting with peers who’ve “been there, done that” and who are excited to share stories, offer their lessons learned, and exchange new ideas. As a part of the Cornerstone community, you’ll get the wisdom of a vibrant, global community of thousands of talent leaders like you.

Our global customer community

Our global customer community

  • 6,000+ strong
  • 100+ Regional User Groups
  • 10+ Communities of Practice & Special Interest Groups
  • Release communities that prepare you to adopt new features
  • Virtual “Ask a Peer” and community best practices
  • Executive Exchange forums for leaders by leaders
  • One pinnacle annual event – Cornerstone Convergence

Even after you’re a client, Cornerstone teams are still engaged. They do a great job of creating a network of support.

David Lipsky

Global Director of Talent and Organisational Development

I have access to so many resources — the Success Centre, CSM experts, Office Hours, Online Help. Our team also attends Cornerstone quarterly meetings to share best practices with other users. I love that I have a network outside of my organisation that wants to help me.

Katie Tarpey

Senior HR Generalist

Cornerstone works to make the entire ecosystem better and make things easier for us. In the software space, that is a huge deal.

Pat Ross III

National Membership Coordination

Come see 
for yourself

Come see 
for yourself

Empowering you to deliver the outcomes that matter to your people and your organisation is what drives us and defines your customer experience at Cornerstone.

Schedule a personalised 1:1

Talk to a Cornerstone expert about how we can help with your organization’s unique people management needs.

© Cornerstone 2024
Legal