電子書籍
Increase customer lifetime value with online learning
Online platforms have become the mainstream method for customers to familiarize themselves with product information. From the comfort of their home, customers can update their knowledge, increase their understanding of products to maximize the use of their multiple features, troubleshoot any issues that arise, and learn about complementary products.
Yet, the key for organizations today is to make sure customers are receiving credible, accurate, and helpful information among the plethora of content posted on YouTube and other unverified sources. The availability of online training from a trusted learning platform can prove to be immeasurably valuable for customer engagement, loyalty, and lifetime value.
Download the brief to explore how a customer training portal can help you increase customer lifetime value by:
- Giving the ability to self-service issues
- Allowing customers to understand a product’s full potential
- Recommending cross-sell opportunities
- Boosting engagement
- Creating new revenue streams
- …and more
Plus, you’ll learn how Jack Henry & Associates grew revenue with customer training portals.
関連資料
製品やお客様事例、最新の業界のインサイトなどをご紹介しています。
お客様事例
Western Union：ソーシャルラーニングによって変化への対応がスムーズに
グローバル決済サービスのリーダー企業であるWestern Union社は、個人や企業間の送金取引を支援しています。2015年には、全世界で2憶6200万ドルの消費者間取引を処理し、820憶ドルの消費者間送金と、5憶800万ドルの企業間決済を行いました。
