It's great to be a coach in the movies. All you need is some memorable one-liners and a tough-as-nails attitude and you'll inspire success. In Rocky, boxing coach Mickey Goldmill excels at tough love, calling Rocky Balboa a ’bum' and a ’tomato'. In A League of their Own, coach Jimmy Dugan firmly believes there is no crying in baseball.
Coaching your business team takes a lot more than attitude and a well-timed punchline. A smart manager takes the time to learn what motivates each employee and looks for ways to encourage them.
Unlike in the movies, a good coach doesn't need to make long-winded motivational speeches or take bold action. Great feedback can be given in the time it takes to go for a coffee with an employee, or while de-briefing a colleague after a meeting.
The key to giving effective feedback isn't how much time you dedicate to doing it, but the quality of the information that you give. And no matter how much you dread performance review season, you can't lead a successful team without giving them insightful feedback and coaching (on a regular basis) that helps them develop and be more productive.
Whether you're a new or seasoned manager the key to doing this well is preparation.
Before the Performance Review Meeting
Before you sit down with an employee, you need to make sure you have:
Built a relationship of trust and respect with the employee;
Prepared feedback that is helpful for the employee and ideally is feedback you've already shared with the employee;
Acknowledged any biases, personal preferences or judgments; and
Cataloged specific examples of successful behavior and poor performance.*
* It helps if you've done this step throughout the year.
For a feedback conversation to be truly helpful and effective, it needs to be a dialogue.
Getting the Performance Review Conversation Started
If your coaching skills are a little rusty, we’ve included tips for effective coaching conversations with your employees, such as how to:
Work with the employee to identify the root cause of successful behavior;
Brainstorm how the success can be replicated in other areas;
Listen carefully to the employee's perspective without judgment; and
Draft a development plan.
The conversation doesn't end when the performance review wraps up. Managers and employees need to:
Set dates for a follow-up session;
Discuss consequences for poor performance; and
Schedule regular check-ins to ensure the employee has needed support (regular one-on-one meetings can help!)
Managers, you also need to continuously communicate your confidence in your employees. Why? Because the best managers play a starring role in engaging and motivating their employees. If you want to build an exceptional team, your performance management process must include thoughtful coaching and feedback delivered the whole year through.
Your Turn: What's your best coaching tip for managers?
더 많은 정보를 원하시나요? 제품, 고객 사례 및 최신 산업에 대한 인사이트에 대해 더 알아보십시오.
Employee Learning Experience Journey with EdCast LXP
EdCast by Cornerstone Learning Experience Platform (LXP) unifies learning, skill building and career development in the flow of work. From communications and productivity apps in everyday use to functional specific systems, EdCast Learning Experience Platform fosters a culture of learning enabling you to attract, develop and retain high performing talent.
고객 및 파트너와의 탄탄한 관계 구축
업무 환경이 빠르게 변화하는 현실에서 귀사는 역동적이고 적응력이 뛰어나야 합니다. 중요한 외부 이해 당사자와 탄탄한 관계를 형성하려면 전보다 훨씬 조직적으로 요구에 부응할 수 있어야 합니다. 유연성과 고유함을 갖춰 귀사의 비즈니스에 맞게 구축이 가능한 Cornerstone Extended Enterprise 는 귀사의 성장에 맞게 확장할 수 있으며, 외부 고객에게 충분한 정보를 제공하여 최신 오퍼링을 채택할 확률을 높여드립니다.