Cornerstone for Hospitality

Highly informed consumers; rising travel costs; and global competition–hospitality organizations must find new ways to thrive. In today's economy, leveraging employees is key to cultivating loyal customers and increasing profits. With Cornerstone OnDemand's integrated talent management solution, organizations can easily manage, engage, and educate every employee.
Hospitality for Talent Management Success

Cornerstone delivers the right tools to grow talent pipelines, enhance productivity and performance, and deliver training all from a single, secure location. Cornerstone's complete talent management solution makes it simple to:

Enhance Customer Experience. Ensure every employee delivers excellent customer service by standardizing training and using competency-based performance reviews. Assess and record kills onsite in real time and provide relevant training to address skill gaps.

Stay Ahead Of The Coming Employee Shortfall. Retain existing employees–and reduce hiring costs–with comprehensive performance and succession plans that reward loyalty and performance.

Be Prepared For Staffing Change. Reduce disruptions and improve business continuity by developing multiple succession scenarios for any position, months or years in advance. Educate Employees Anytime, Anywhere. Deliver continuing education at a fraction of the cost of conventional training with media-rich online content, instructor-led training, and social collaboration tools.

Ensure Sales Message And Branding Consistency. Identify and develop key skills and competencies needed to deliver standardized product knowledge and keep employees on message.

Key Business Impacts for Hospitality Operations:

  • Rapidly deliver and track employee training
  • Align regional goals to overall business and corporate goals
  • Provide competency-based performance reviews for customer service
  • Identify skill gaps with learning and training needs
  • Access critical performance metrics and reporting



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Cornerstone for hospitality features an integrated talent management platform designed to deliver comprehensive solutions for the entire employee lifecycle.