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Lions Eye Institute: Expanding Learning and Performance Capabilities
Lions Eye Institute for Transplant and Research (LEITR) is the only combined eye bank and ocular research center in the world. When LEITR expanded their core business to include tissue bank services, HR realized the nonprofit would also need to expand their workforce—and their talent management capabilities.
Since 2014, LEITR had relied on PiiQ, Cornerstone’s small & medium business solution. “PiiQ had been great for performance, but we had outgrown it when we doubled in size due to an acquisition,” said Meredith. “Our new COO had used Cornerstone at a previous organization, and he thought so highly of it.”
LEITR switched from PiiQ to Cornerstone in 2018. Meredith was initially worried about migrating employee performance review data. “We had a lot of different districts, as well as many new employees who had yet to be added to the system. But Cornerstone gave me a template that provided a way to streamline the documentation, and once I had that, it was pretty much cake.”
During the transition, LEITR also completed a full implementation of Cornerstone Learning within three months. “Cornerstone was on top of it every step of the way, helping us get this program up and running with both the migration templates and ongoing guidance, as well as the self-paced training program for administrators.” said Meredith.
Unified performance and learning within one system. While PiiQ offers an “out of the box” solution for learning and performance, LEITR wanted a more robust and configurable platform. “There’s so much more we can do in Cornerstone, including access to robust reporting capabilities, that we couldn’t in PiiQ,” said Meredith. “We’re all busy and have a hundred things to do in a day. Using Cornerstone makes multitasking so much easier. Everything is just one click away.”
Increased accessibility to compliance training. “We have a 100% compliance rate with users logging in to the system for SOP review and completion,” said Meredith. Cornerstone helped LEITR ensure that all employees, in-house and in the field, have immediate access to more than 276 standard operating procedures (SOPs), as well as FDA documentation. “Tissue banking is one of the industries that uses SOPs every single day. Being able to house all of our SOPs in Cornerstone has worked miracles for us,” said Meredith. “Our field employees can simply access the SOPs on their phones via the Cornerstone Learn app, which has been a great asset.”
Improved visibility with custom reporting. HR can pull custom reports on everything from compliance completions to individual performance goals, all from one system. “The standard reports are good, but when it comes to your own industry, you want to create your own metrics and custom reports,” said Meredith. “Cornerstone makes that easy to do.”
Streamlined new hire administration. When LEITR acquired a new company, the nonprofit brought on 98% of the company’s employees, most of whom were outside the Tampa area. “The acquisition increased our workforce significantly, but Cornerstone made the transition so much easier,” said Meredith. “Putting new employee information into Cornerstone is simple. It’s amazing to be able to customize profiles and match people with their managers.” Cornerstone has also made it easier for HR to assign learning to new employees. “Everything is set up so that new employees automatically receive the right training. It’s so simple. Even if I’m on vacation, people automatically get the curriculum they need. I love that aspect of Cornerstone.”
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Associations must continually expand and retain their demographic to ensure longevity, but the old ways of attracting new members are becoming less effective. In the aftermath of the Covid-19 pandemic, associations are challenged to bring networking, community-building, and professional development opportunities from in-person engagements to the virtual world, wherein members can access the benefits of their membership anytime, anywhere.
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ProLiteracy Amplified Adult Literacy By Centralizing Its Learning Resources
Since its founding in 2002—and with firm roots dating back to the 1950s—ProLiteracy has had a singular mission: to change lives and communities through the power of literacy. Therefore, it goes without saying that learning is the driving force behind ProLiteracy. Challenges Course content was print-heavy and not interactive. Small team was spread thin across 1,000+ adult literacy programs, 90,000+ volunteers. » Too much time spent training instructors on new digital tools and content formats. No direct link to the end-users (aka, the students themselves) Why Cornerstone ProLiteracy needed a reliable and easily accessible system to consolidate its resources into a central hub, improve content management, and simplify the account creation process. Through a powerful combination of Cornerstone Learning and Extended Enterprise, ProLiteracy was able to speed up innovation and expand its reach faster than ever before. Results Increased engagement. ”One of the reasons why we moved everything over to Cornerstone was to be able to create and launch new programs quickly,” explained Todd Evans, Director of Professional Development at ProLiteracy. Since launching ProLiteracy’s one-on-one digital tutor-training program, ProLiteracy has been able to onboard 10,000+ users. Better content optimization. Reviews were added to ProLiteracy’s training modules, so volunteer instructors could provide feedback on the difficulty of test questions. “If specific exam questions get too low of a pass rate, it signals to us that we need to improve those questions to ensure we’re measuring mastery of the coursework accurately,” explained Evans. Freed up resources. “Cornerstone always works the way it’s supposed to work,” said Evans. This has led to a decrease in customer service emails for techrelated issues, freeing up more time to deliver great educational content. “Our volunteer instructors need things to work the same way every time, otherwise they won’t come back - and that’s a missed opportunity to help someone learn to read.” Enhanced user experience. “The Cornerstone user experience is truly beautiful,” stated Evans. “Not to mention, it is highly customizable!” ProLiteracy created customized login and self-registration workflows for the partner programs, making it easier for instructors to get up and running. There are 70+ programs benefiting from this simplified workflow.
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AIESEC: Improving productivity and enabling real-time collaboration among 41,000 global volunteers
Established in 1948, AIESEC strives to achieve peace and fulfillment of humankind’s potential by facilitating cross-cultural exchanges in the form of volunteering experiences and professional internships for young people. As a global nonprofit organization with over 41,000 student volunteers and staff in 126 countries and territories, AIESEC must be able to share information and coordinate resources quickly, efficiently and in real time. Yet AIESEC’s static, website-based content delivery system couldn’t respond dynamically to the shifting needs of the volunteers it was meant to engage and support. As most volunteers are university students who only work with AIESEC for one year, AIESEC needed a complete talent management solution that would be easy to integrate and appeal to a millennial user base. The solution also had to be accessible from anywhere in the world, on any device. “One of our goals was to come up with a solution for faster, more effective communication between our members and to create an environment that promotes the growth of our individual volunteers and our organization as a whole,” said Christina Kelman, AIESEC’s global vice president of network and people management. Why Cornerstone In 2016, when AIESEC was looking for a new global talent management and learning platform, the Cornerstone OnDemand Foundation reached out with a grant from its technology grants program. “The Cornerstone Foundation selected AIESEC to receive a technology grant because the organization’s leadership demonstrated a clear vision of how learning technology can empower and inspire a new generation of youth leaders,” said Julie Brandt, executive director for the Foundation. “We share AIESEC’s commitment to enabling young adults to reach their full potential, and we are honored to work alongside such an innovative, transformative organization.” AIESEC began distributing Cornerstone’s platform to more volunteers in early 2017. In the few short months since implementation, AIESEC has seen great improvements in volunteer development, knowledge sharing, talent readiness and productivity across its global network of volunteers. The Results Reduced time to competency. With Cornerstone’s tailored training solutions, AIESEC can now quickly upskill its new volunteers, ensuring their preparedness for their roles in the organization and beyond. Volunteers can also connect to ongoing training and development resources on their own schedules, from anywhere in the world. Facilitated real-time knowledge sharing and collaboration among peers. Cornerstone’s learning management and social collaboration tools empower AIESEC’s volunteers to share information and best practices with their colleagues around the globe. New users can now easily see what has been done before, giving them the benefit of the experience of their predecessors and a leg up as they refine and develop ideas and processes to adapt to the changing needs of the organization. Easily identified exceptional talent. Cornerstone makes it easy for AIESEC to pinpoint high performers among its volunteers. This gives the nonprofit the information it needs to develop strong prospects for succession opportunities, either internally or in pursuit of other career opportunities. Enhanced efficiency and boosted productivity. With Cornerstone, AIESEC’s business and informational assets are all accessible in one place, making it simple for users to spend less time looking for answers and more on making a difference. Volunteers can work more efficiently and begin to develop competency and critical skills that both benefit their work in the field and provide growth experiences on the path to their future careers–all part of moving AIESEC’s global mission forward. Said Kelman, “We are excited to continue on this journey with Cornerstone to further advance our organization.”