Creating a good working environment where employees are happy, motivated and productive, and therefore engaged, has never been more important. The question is, how can an organisation go about empowering its people?
Marshall Goldsmith wrote in his Harvard Business Review blog, "It isn’t possible for a leader to ’empower’ someone to be accountable and make good decisions. People have to empower themselves." Whilst I agree with statement, I do believe there are things managers can do to help their people feel more empowered and confident to make the best decisions.
Give a clear definition of strategy
In some organisations, employee turnover can be due to a lack of opportunity or a lack of knowledge on how individuals contribute to the business and its goals. Therefore, it is important for employees to understand the business strategy, where they fit into it, and how they can support it on a day-to-day basis. In fact, Towers Watson’s Global Workforce Study found that 88% of employees that were highly engaged, understood how their job contributed to the organisation achieving its business goals.
Training for management
Training line managers on how to let go and trust their teams is really important. In many cases, micromanagement can disengage employees and lead them to feel undervalued and unmotivated. If people feel trusted and appreciated by their manager, they are more likely to feel secure and valued, and empowered to make decisions.
Make use of 360Â° reviews
360Â° reviews provide a great opportunity for managers and teams to give and receive as much feedback as possible and celebrate success. They can also help identify areas for development, helping people to improve their skill set. Encouraging dialogue between a manager and a team member is vital in building confidence and helping people develop.
Develop appropriate KPIs
Setting key performance indicators on employee retention rates for example can help with measuring rates of employee engagement within the organisation. While many businesses set KPIs for profits and customer feedback, often little is done in formally measuring employee morale.
Ultimately, for people to feel empowered to make decisions they need to feel supported and confident. Managers can play a key role in ensuring this happen by regularly giving constructive feedback and praise, whilst also ensuring their team members understand the bigger picture of the organisation. After all, if more people are empowered it can only result in positive results such as improved engagement and productivity.
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Hoe kun je de volgende generatie werknemers aantrekken en behouden?
Vincent Belliveau, Chief International Officer, Cornerstone
Profiteer van de ontwikkeling van uw team door ze verder te helpen in hun carrière
Op de huidige arbeidsmarkt lopen organisaties vaak tegen hetzelfde probleem aan in hun pogingen om werknemers te behouden: 'talent hoarding'. 'Talent hoarding' betekent dat een manager er alles aan doet om een medewerker te behouden, omdat hij of zij als essentieel voor het team wordt beschouwd. Als die medewerker zou vertrekken, ontstaat er een gat op de afdeling dat volgens de manager moeilijk te vullen is.
Leidinggeven in onzekere tijden
Tegenwoordig hebben HR-managers te maken met ongekende veranderingen, die de ervaring van medewerkers op allerlei manieren nieuwe vorm geven. Dat betekent dat organisaties en managers nieuwe eigenschappen moeten ontwikkelen om de uitdagingen en mogelijkheden aan te pakken die door ontwrichtende veranderingen op de markt ontstaan.