4finance: lending a hand in talent management and learning

4finance is one of Europe’s largest digital consumer lending groups. Leveraging data-driven insights and automation, 4finance offers instalment loans, lines of credit and single payment loans, designed to meet customer needs.

Headquartered in Latvia, with additional offices in London, Luxembourg and Miami, 4finance has grown rapidly, boasting operations in 15 countries and issuing loans worth over €7 billion in total. The company aims to continue its growth, offering simple, useful and transparent products to millions of its customers.

As with much of the financial industry, 4finance’s HR processes and systems were basic. Learning was only taking place via external training with minimal content available, and administration tasks became a burden for the HR team. Each office used different methods of processing information, making global reporting challenging.

4finance emphasizes it’s use of cutting-edge technology within its services, priding itself on offering the very best expertise to its customers. It was important that this messaging was echoed internally, treating employees as if they are customers. With this in mind, a one-stop-shop system was required to unify processes, making them more efficient and employee-focused.

As a company who strives on growth, career progression was an important factor for 4finance. Cornerstone’s solution not only offered the necessary content to help employees improve their skills, it also offered the tools to help recognise skills gaps within the organisation’s and individual’s portfolio.

The clear vision presented to the HR team with the employee and business front of mind made Cornerstone the number one choice for 4finance.

Award-winning internal training. Continued development has always been a key pillar at 4finance. LevelUp is a peer-to-peer learning programme implemented in Cornerstone, that allows employees to grow by teaching others the first-hand knowledge of the business. It empowers and connects employees, allowing discussions that spark new ideas. The LevelUp programme has earned 4finance several awards including HR Project of the Year and Best Productive Learning & Development Project.

Better data management. Before Cornerstone, employee data was disordered, making it challenging to prove HR’s impact on the wider business. Now, 4finance has all its employee and HR data in one place, with the highest quality of data achieved. The centralised reporting system also allows for better cost-planning and budgeting as well as more accurate global reporting, giving HR an important seat at the table when it comes to wider business decisions.

Improved efficiency. Cornerstone has given the HR team an opportunity to focus more on leadership development by launching a 360 Leadership Review for Group Managers. The whole assessment process is done via Cornerstone. As all the data was stored in the system, it alleviated much of the admin burden from the HR department. As a result, it was possible to identify the leadership gaps and improvement areas.

Dedicated to learning. During the coronavirus crisis, where feelings of uncertainty thrived externally, 4finance used learning and upskilling to create stability and show their investment in people’s futures. Having access to learning during remote working also meant that employees at 4finance didn’t have to halt their learning and could continue to enhance their skills without physically being in a training room.

Putting people first. “We put people first” is one of 4finance’s most treasured values as an employer and thanks to Cornerstone, the messaging has gained even more momentum across all offices. Employees can now take charge of their own career development, choosing their own training plans to follow, leading to more growth opportunities in the business.