5 Ways to personalize your enterprise learning
March 08, 2018
From curated music and movies to product recommendations based on previous purchases, personalization is a growing consumer movement that's quickly making its way to enterprise software. Personalization is proving to be incredibly important in corporate learning, as it not only provides an exceptional return on investment to employers, but also increases engagement, helps with retention and gives employees answers where and when they need them most.
While traditional learning solutions provide the same training to employees no matter their job description, personalized learning focuses on individual competencies and shifts the focus from mandatory training to learning paths that employees choose. Think of a personalized learning platform as a kind of Netflix for enterprises: learners are provided with curated content based on their preferences.
Personalized education can provide a better user experience and ensure that learning is meaningful and relevant to employees. Here are five ways to personalize your enterprise learning.
1) Let Machines Make Decisions
Machine learning is a type of artificial intelligence that applies algorithms to inputted data to infer patterns, make predictions or suggest future actions. It's already a part of your employees' daily lives—Amazon's related product prompts and Spotify's suggested playlists are just a few examples of machine learning in action.
In an educational setting, machine learning can give employees control over their own career development by evaluating learner feedback and assessing previously taken courses to recommend further content. Corporate investment in AI is expected to become a $100 billion market by 2025, and education will be a big part of that. Machine learning is driving the next wave of learning personalization, enabling organizations to provide personal and relevant content to employees.
2) Switch Up Your Format
While organizations will always need to deliver some level of mandatory training, it's important to provide a space for learners to explore and consume content outside of these formal formats to enable continuous learning.
Consider informal materials such as relevant online articles, videos or forums that align with employees' current learning needs—or with their future career goals. Personalized education in a variety of formats will give learners on-demand answers and enable them to work towards long-term goals.
3) Personalize the Pace
When designing an enterprise learning program, it can be tempting to group people by roles or departments and overlook the individual. Remember, each person learns in different ways. To create a successful personalized learning platform, it's crucial to not only provide employees with content that is geared towards their individual roles and career goals, but also to ensure that the content is offered in a flexible format.
Consider how your employees learn best—some may want to take advantage of mobile and tablet learning on the go, while others will prefer more hands-on activities. Whatever formats you make available, ensure that the resulting learning program is self-paced and lets employees learn at their own speed.
4) Encourage Learner Contributions
Employees have a wealth of knowledge, so allow them to contribute to your content catalogue. Contributing gives employees a sense of ownership over their learning, allows them to share what they find valuable and provides an avenue for storing their knowledge.
Use formats such as forums or discussion groups to give employees a way to contribute their expertise or answer personalized questions from colleagues. Manage this outside content and make it accessible to other learners with tools such as Cornerstone's Learning Reporter, which uses Experience API to track learning not housed in the organization's defined catalog.
5) Build Social Engagement
Collaboration between employees happens naturally as they learn, so take advantage of your built-in network of subject matter experts by embracing social learning. It's an informal but effective way for employees to develop their skills through personal conversations and interactions with their peers.
To implement social learning, invite an employee with specific experience to come and teach a small group, encourage employees to share informational YouTube videos on internal social networks or provide a platform for employees to exchange recommended learning courses with colleagues who have similar interests or goals.
Before implementing a personalized learning plan, be sure to assess your enterprise learning needs across your entire organization. Consider the roles of different employees and their potential career progressions, and use these insights to shape personalized learning options.
Want to capitalize on the benefits of personalized learning at your organization? Learn more about how Cornerstone's personalized learning platform can accelerate employee performance and encourage continuous learning.