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ICYMI: Creating Moments that Matter at Convergence 2017
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ICYMI: Creating Moments that Matter at Convergence 2017

Cornerstone Editors

JUNE 08, 2017

After a full day of networking, sessions and the return of rockstar Billy Idol on the first day of Convergence 2017, we began day two by talking about great experiences. As Dan Heath, co-author of the upcoming book The Power of Moments, shared, we're living in the "age of experience." From vacations to workplaces to conferences like this one, people want to encounter an impactful—and delightful—time wherever they go.

But how do you create a good experience? It's a question explored by Heath and his brother Chip in their book. It's something we consider when designing a new product or feature. And it's the mission of any HR professional, manager or company leader who wants to attract and retain top talent.

Check out the recap below to learn more about the ideas shared and discussed today about creating memorable experiences, and join the conversation with #CSODConf17! For information about the availability of presentations after the conference, follow @CSODConvergence on Twitter.

Experiences Are Made Up of Moments

As you might have guessed from the title of Dan and Chip Heath's book, they've found that great experiences aren't defined by the collective whole—they're defined by small moments, or what Heath called "peaks." Instead of simply fixing problems, he advised the audience to focus on creating such moments that stand out in a person's mind and elevate the entire experience.

Keynote with "Switch" author Dan Heath "WE create the moments" #csodconf2017 pic.twitter.com/OCTv2QWU6Y

— Angelique McAlpine (@drawingimpact) June 7, 2017

Listening to Dan Heath on creating a great employee experience. How do you mark transitions, milestones and pits at work? #CSODConf17

— Mark Goldin (@markgoldin) June 7, 2017

The 'peak-end' rule says that we always oversample the best and the final moments of an experience. #CSODConf17 pic.twitter.com/Il8iSNOfBR

— Kharalis (@kharalis) June 7, 2017

Experience Is Rooted in Culture

During yesterday's analyst keynote, co-founder of Aptitude Research Partners Mollie Lombardi explained that organizations should think about the user experience of a culture just as much as they think about the user experience of a software interface. Today's sessions emphasized her message, highlighting that a strong culture—rooted in development, communication and caring—is a critical part of building meaningful relationships with your employees.

"Culture is the 3 C's, Culture, Communication and Caring" https://t.co/bImft1wlwg #FacebookLive #CSODConf17

— Cornerstone OnDemand (@CornerstoneInc) June 7, 2017

People care about learning culture. Great session today. Love your employees by developing them. #csodconf2017 pic.twitter.com/gKMbQF64zF

— Jeff Miller (@jmillerphd) June 7, 2017

Experience Is Personal

Today's speakers also reiterated the theme of personalization. Experiences are memorable when they speak to people directly as individuals, which means organizations should invest in understanding their employees' needs, challenges and aspirations—both personal and professional.

Altria's approach to transforming #learnerexperience focused on understanding modern learner needs #CSODConf17 pic.twitter.com/W1NOS7Zdry

— KristanEvans (@KristanEvans2) June 7, 2017

"Empathy and compassion are key factors in motivating employees" #CSODConf17

— Kevin Schultz (@kev_schultz) June 7, 2017

Client RAVE Awards

Last but not least, here's to the organizations providing standout experiences to their employees and customers. At our RAVE Awards, we honored clients using our software and services in innovative ways to advance their talent management strategies.

We do love our clients! Congrats to the finalists and winners of @CornerstoneInc Client RAVE Awards! #CSODConf17

— Mike Bollinger (@bollinger) June 7, 2017
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