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Fueling Dell’s Extended Enterprise learning strategy for employees, partners and customers
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Case Study

Fueling Dell’s Extended Enterprise learning strategy for employees, partners and customers

"We have consistency in supporting many different types of customers, from a consumer to an enterprise data customer means quick access to information."
Kelly Truax
VP Global Support & Deployment Operations

The challenge

Dell had 12 million pages of learning content across multiple systems. The company needed a solution that would allow distribution of its product educational content to an extended enterprise of employees, partners and customers.

The solution

The company’s learning leadership chose Saba Cloud to consolidate "bite-sized" content that is easily searchable and available 24/7/365 on any device. Today product learning at Dell is a simple as scanning a QR code on a Dell product to get linked to troubleshooting video tips on Saba. Scan, learn, do.

The benefits

  • Better customer service and self-service
  • Faster time to value
  • Powerful time savings to get the critical information at the time of need
  • Platform to present information in formats that resonate with users of all ages and background
  • Mobile access to empower offsite partners and support staff

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