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This post is part of our biweekly "Office Hours" video series, featuring quick career, workplace and leadership tips from talent management experts and business leaders across the globe.

We all know the importance of a good customer experience. It's what keeps people coming back to the brands they love over and over again. But a negative interaction can be costly—a survey by PWC found that 32 percent of customers stopped doing business with a brand after just one bad experience.

Individuals bring those same expectations into the workplace when it comes to their employee learning experience. A well designed learning experience platform can make all the difference between employees staying engaged and continuously upgrading their skills, and giving up on learning due to a frustrating experience with outdated learning software.

Janet Clarey, lead advisor of tech and learning at Bersin by Deloitte has seen this first hand in her research. In the video below she explains four longstanding business problems that a well-designed learning experience platform can solve.

Header photo: Creative Commons