Cornerstone Global Care Support
We Support You so You Can Focus on Your Business
Note: Current clients who joined Cornerstone prior to 31 December 2011 who currently have Silver or Gold support in lieu of one of the above support packages will continue with their existing support and service levels.
Cornerstone OnDemand is committed to providing unparalleled support to maximize our solutions. Our world-class talent management solutions come with a dedicated support team. The Cornerstone Global Care team is your partner offering ongoing application support so you can focus on what’s important - your organization.
The Global Care team is focused on ensuring the day-to-day success of Cornerstone solution owners and administrators by:
- Providing frontline support on feature/function questions to ensure the client’s effective use of the Cornerstone application
- Conducting initial diagnosis on technical issues
- Managing the scoping, tracking and delivery of requests for standard engineering services through a Care case
- Communicating with clients on progress of Care cases through to resolution
- Researching complex issues with internal Subject Matter Experts to provide you with solutions
- Maintaining client’s continued access to the virtual Knowledge Base and Cornerstone Success Center. Clients will have around the clock access to self-service resources such as the online Knowledge Base and to our customer community in the Cornerstone Success Center where they can self-assist or seek best-practice advice from Cornerstone Subject Matter Experts and peer organizations.
We are your point of support throughout our partnership, as the Cornerstone solution undergoes continuous enhancement via a scheduled release cycle at no additional cost.
Global Care Services as part of dedicated account services
Numerous account services are embedded in our solutions. Our account services team provides support following solution implementation and is a central point of contact to manage and resolve any issues that arise. The Global Care organization, a team of customer-facing support professionals, serves as the primary point-of-contact for Cornerstone solution owners and administrators. We will work closely with your dedicated Account Manager to drive your overall success with our solution. Client success is core to our culture and our number one goal.
Choose the best package for your organization
We offer three support packages with varying levels of access, availability, and services for a wide range of organizations. Are you launching one cloud or our fully integrated suite? Do you have a localized administration team or are you globally dispersed with multiple lines of business and complex requirements? Are you utilizing our out-of-the-box configuration or pushing the boundaries with multiple custom integrations?
Whatever your organization needs, we have a support package that’s right for you.
Click on one of the links at the top of the page for details on a support package. For access information, please contact your primary account point of contact.