Cornerstone Website Privacy Policy

Last updated: 1 April 2020
Our Privacy Policy is designed to assist you in understanding how we collect and use personally identifiable information (“Personal Information”) that you provide to us and to assist you in making informed decisions when using our website and services (collectively, “Cornerstone” or “Website”).
For our client data privacy policy, please see the related page.
By visiting or using any part of this Website, you agree to the terms of this Privacy Policy as they may be amended from time to time. As we update and expand our Website, this Privacy Policy may change, so please check this web page for updates to our Privacy Policy. Furthermore, this Privacy Policy is incorporated into, and is a part of, this Website’s Terms of Use agreement, which also governs your use of this Website.
Collection of information
When you visit our Website, we may collect information regarding your visit from your computer. Such information helps us to determine information about how you found our Website, the date you visited our Website and search engines that may have led you to our Website. We collect this information to continually improve and enhance the functionality of Cornerstone.
The information you may provide us with is classified into two general types (user-provided information and website usage information), both of which are discussed in greater detail below.
Personal information you choose to provide
In order to make your visits to our Website as enjoyable as possible, we may ask you for Personal Information. Personal information includes, for example, your name and e-mail address, both of which you may be asked to provide when registering with Cornerstone. A description of some of the ways that you may provide personal information to us, as well as further details on how we may use such personal information, is given below.
1. Contact us/feedback
If you e-mail us through a "Contact us" link on our Website, we may ask you for information such as your name and e-mail address so we can respond to your questions and comments. If you choose to correspond with us via e-mail, we may retain the content of your e-mail messages, your e-mail address and our response to you. In certain cases, and with your permission, we may post content from your e-mails to us on the Website.
2. Questionnaires and surveys
We may occasionally ask viewers of our Website to complete online surveys and opinion polls about their activities, attitudes and interests. These surveys help us serve you better and improve the usefulness of Cornerstone. When requesting your participation in these surveys, we may ask you to provide us with your name and e-mail address.
3. Bulletin Boards
Our Website may offer its users the opportunity to use bulletin board blogs and chat rooms and to engage in discussions with other users. If you choose to use these features, you should be aware that any personal information you submit through these features can be read, collected or used by other viewers of these forums and could be used to send you unsolicited messages. We are not responsible for the personal information you choose to submit in these forums.
Website usage information
1. Cookies
When visiting Cornerstone, we may use cookies on or in connection with our Website to maintain information about you. A cookie is a very small text document, which often includes an anonymous unique identifier and additional information necessary to support the site's intended functionality. Cornerstone uses session cookies. A session cookie is temporary and disappears after you close your browser.
When you visit our Website, it will send a session cookie to your browser if your browser’s preferences allow this, but (to protect your privacy) your browser only permits our Website to access the cookies it has already sent to you and not the cookies sent to you by other websites. Except as otherwise set out herein, all of our cookies are necessary for the provision of our services.
Some of the cookies we use and their functionality are included in the table below:
Functional Cookies:

Analytical Cookies:
Most web browsers can be set to tell you when a cookie has been sent to you and give you the opportunity to refuse that cookie. Information about disabling cookies from your browser and deleting all cookies currently stored on your computer may be found here: http://www.allaboutcookies.org/manage-cookies/
Refusing a cookie may in some cases preclude you from using or negatively affect the display or function of our Website or certain areas or features of our Website. There are numerous resources on the internet that can provide more information about how cookies work and how you can manage them. One very informative not-for-profit site is www.allaboutcookies.org.
2. Clear GIFs
When you visit Cornerstone, we may also use “Clear GIFs” (a.k.a. “web beacons” or “pixel tags”) or similar techniques in our Website and/or in our communications with you. A clear GIF is typically a one-pixel, transparent image located on a web page or in an e-mail or other type of message that helps us to verify an individual’s viewing or receipt of a web page or message. Clear GIFs allow us to know whether you have viewed a web page prior to visiting our Website and may enable us to relate such information to other information, including your personal information. We use information provided from clear GIFs to allow more accurate reporting, improve the effectiveness of our marketing and make Cornerstone better for our users.
3. IP address and Clickstream data
Our servers automatically collect data about your Internet Protocol address when you visit us. When you request pages from our Website, our servers may log your IP address and sometimes your domain name. Our servers may also record the referring page that linked you to us (e.g. another website or a search engine); the pages you visit on this Website; the website you visit after this Website; other information about the type of web browser, computer, platform, related software and settings you are using; any search terms you have entered on this Website or a referral website; and other web usage activity and data logged by our web servers. We use this information for internal system administration, to help diagnose problems with our servers and to administer our Website. Such information may also be used to gather broad demographic information, such as country of origin and Internet service provider. Personal information (including IP addresses) is not used to facilitate contact with users who have not provided their contact details to CSOD. Your IP address may be used to identify the clickstream that led you to our site; however, personal information is not shared with any third-party marketing companies.
Rights to opt in/opt out
You have the right to “opt in” and/or “opt out” of certain of our uses of your Personal Information. For example, you may have the opportunity to choose whether you would like to receive correspondence from us and/or third-party service providers. Your Personal Information will not be shared with third-party service providers unless you give consent. You will have the opportunity to opt out of Cornerstone’s promotional e-mails by clicking the "opt out" or “unsubscribe” link in the e-mail you receive. You can also request this by sending an e-mail to info@csod.com, specifying whether (i) you would like to opt out of receiving promotional correspondence from Cornerstone in general, or just via e-mail, post and/or by phone, and/or whether (ii) you would only like to opt out of certain Cornerstone’s e-newsletters or correspondence.
Please understand that if you opt out of receiving promotional correspondence from us, we may still contact you in connection with your relationship, activities, transactions and communications with us.
Use, disclosure, and sharing of Personal Information
1. Service providers
We may use third-party partners to help us operate and maintain our Website and deliver our products and services. We may also share your information with our service providers and other third parties (“Affiliated Parties”) that provide products or services for or through this Website or for our business (such as website or database hosting companies, address list hosting companies, communications providers, e-mail service providers, analytics companies, distribution companies, fulfilment companies, credit card processing companies and other similar service providers that use such information on our behalf).
Third-party service providers are contractually restricted from using or disclosing the information, except as necessary to perform services on our behalf or to comply with legal requirements. Data may be processed in the European Union, the United States, India or Israel depending upon contractual requirements and in accordance with legal jurisdictions for the region(s) to which Cornerstone is subject.
2. Aggregated statistics
We may disclose non-personally identifiable aggregated statistics regarding user behavior as a measure of interest in and use of our Website and e-mails to third parties in the form of aggregated data, such as overall patterns or demographic reports that do not describe or identify any individual user. Information relating to aggregated statistics will be collected through the use of third-party cookies and other third-party tracking devices.
3. Legally compelled disclosures
We may disclose your Personal Information if required to do so by law or subpoena or if we believe that such action is necessary (a) to conform to the law, comply with a judicial or court order or comply with legal processes served on us or Affiliated Parties; (b) to protect and defend our rights and property, the Website, the users of the Website and/or our Affiliated Parties; or (c) to act as needed under the circumstances to protect the safety of users of our Website, ourselves or third parties.
Consent to worldwide transfer and processing of Personal Information (applies unless otherwise agreed in writing between you or your organisation and Cornerstone)
By providing Personal Information to us through this Website, you agree that it may be used by us and our Affiliated Parties for the purposes described herein, and you further understand and consent to the collection, maintenance, processing and transfer of such information in and to the United States and other countries and territories, which may have different privacy laws from your country of residence, and which may afford varying levels of protection for your Personal Information. Regardless of the laws in place in these countries, we will treat the privacy of your information in accordance with this Privacy Policy. By providing your Personal Information to this Website, you consent to us transmitting and processing your information in any jurisdiction, in accordance with this Privacy Policy.
Third-party websites
When you are on this Website, you may have the opportunity to visit or link to other websites, including other websites operated by us or by unaffiliated third parties. These websites may collect Personal Information about you, and (because this Privacy Policy does not address the information practices of those other websites) you should review the privacy policies of such other websites to see how they treat your personal information.
Privacy of minors
This Website is not directed at children under the age of thirteen. We do not knowingly collect personal information from children under the age of thirteen on our Website. If we become aware that we have inadvertently received personal information from a visitor under the age of thirteen on our Website, we will delete the information from our records.
Security
We use commercially reasonable and industry-standard physical, management and technical safeguards to preserve the integrity and security of your Personal Information. We also use Secure Sockets Layer (SSL) encryption when transmitting sensitive information. Whilst we endeavour to protect the security and integrity of sensitive Personal Information provided to this Website, due to the inherent nature of the internet as an open global communications vehicle, we cannot guarantee information, either during transmission through the internet or while stored on our systems or otherwise in our care, will be absolutely safe from intrusion by others, such as hackers.
If you contact us by e-mail or a “Contact us” or similar feature on the Website, you should be aware that your transmission might not be secure. An unaffiliated third party could view information you send by these methods in transit. We accept no liability for disclosure of your information due to errors or unauthorised acts by third parties during or after transmission.
In the unlikely event that we believe the security of your Personal Information in our possession or control may have been compromised, we may seek to notify you of that development. If notification is appropriate, we shall endeavour to do so as promptly as possible under the circumstances, and (insofar as we have your e-mail address) we may notify you by e-mail. You consent to our use of e-mail as a means of such notification. If you would prefer us to use another method to notify you in this situation, please e-mail us at info@csod.com with the alternative contact information you would like us to use.
Updates to our privacy statement
This Privacy Policy may be updated periodically and without prior notice to reflect changes in our online information practices. We will post a prominent notice on this Website to notify you of any significant changes to our Privacy Statement and indicate at the top of the statement when it was most recently updated.
Conditions of use
If you choose to visit csod.com, your visit and any dispute over privacy shall be subject to this Privacy Policy and our Terms of Use Agreement (incorporated by reference herein, as amended from time to time), including limitations on damages, arbitration of disputes and application of the law of the State of California.
Language
The governing language of this Privacy Policy is English, which shall prevail over any other language used in any translated document.
Contact us
If you have any questions or comments about this Privacy Policy, or if you would like to review, delete or update information we have about you or your preferences, please contact us as follows:
Attn: Cornerstone Privacy
Address: 1601 Cloverfield Blvd., Suite 620 South, Santa Monica, California 90404, USA
E-mail: info@csod.com

Targeting Cookies

lang

ads.linkedin.com

There are many different types of cookies associated with this name, and a more detailed look at how it is used on a particular website is generally recommended. However, in most cases it will likely be used to store language preferences, potentially to serve up content in the stored language.

bitoIsSecure

bidr.io

This cookie is generally provided by bidr.io and is used for advertising purposes.

checkForPermission

bidr.io

This cookie is generally provided by bidr.io and is used for advertising purposes.

bito

bidr.io

This cookie is generally provided by bidr.io and is used for advertising purposes.

tuuid_lu

company-target.com

This cookie is usually provided by bidswitch.net and is used for advertising purposes.

tuuid

company-target.com

This cookie is mainly set by bidswitch.net to make advertising messages more relevant to the website visitor.

_gat_gtag_xxxxxxxxxxxxxxxxxxxxxxxxxxx

cornerstoneondemand.com

Google Analytics

test_cookie

doubleclick.net

This cookie is set by DoubleClick (which is owned by Google) to determine if the website visitor's browser supports cookies.

drift_campaign_refresh

js.driftt.com

This is the session identifier token. It is used to tie the visitor on your website with a current website session within the Drift system. This is enables session-specific features, such as popping up a messaging only once during a 30 minute session as to prevent a disruptive experience.

driftt_aid

js.driftt.com

This is the anonymous identifier token. It is used to tie the visitor on your website with the profile within the Drift system. This allows Drift to remember the information that this site visitor has provided through the chat on subsequent site visits.

drift_aid

js.driftt.com

This is the anonymous identifier token. It is used to tie the visitor on your website with the profile within the Drift system. This allows Drift to remember the information that this site visitor has provided through the chat on subsequent site visits.

li_gc

linkedin.com

This cookie is generally provided by linkedin.com and is used for advertising purposes.

bcookie

Linkedin

This is a Microsoft MSN 1st party cookie for sharing the content of the website via social media.

AnalyticsSyncHistory

linkedin.com

This cookie is generally provided by linkedin.com and is used for advertising purposes.

UserMatchHistory

linkedin.com

This cookie is used to track visitors so that more relevant ads can be presented based on the visitor's preferences.

lang

linkedin.com

There are many different types of cookies associated with this name, and a more detailed look at how it is used on a particular website is generally recommended.However, in most cases it will likely be used to store language preferences, potentially to serve up content in the stored language.

lidc

linkedin.com

This is a Microsoft MSN 1st party cookie that ensures the proper functioning of this website.

driftt_aid

www.cornerstoneondemand.com

This is the anonymous identifier token. It is used to tie the visitor on your website with the profile within the Drift system. This allows Drift to remember the information that this site visitor has provided through the chat on subsequent site visits.

csod%3A%3Autm_fields

www.cornerstoneondemand.com

Google Analytics

bscookie

www.linkedin.com

Used by the social networking service, LinkedIn, for tracking the use of embedded services.

Performance Cookies

_ga

cornerstoneondemand.com

This cookie name is associated with Google Universal Analytics - which is a significant update to Google's more commonly used analytics service. This cookie is used to distinguish unique users by assigning a randomly generated number as a client identifier. It is included in each page request in a site and used to calculate visitor, session and campaign data for the sites analytics reports.By default it is set to expire after 2 years, although this is customisable by website owners._ga

_gid

cornerstoneondemand.com

This cookie name is associated with Google Universal Analytics. This appears to be a new cookie and as of Spring 2017 no information is available from Google.It appears to store and update a unique value for each page visited._gid

_mkto_trk

cornerstoneondemand.com

This cookie is associated with an email marketing service provided by Marketo. This tracking cookie allows a website to link visitor behaviour to the recipient of an email marketing campaign, to measure campaign effectiveness.

_gat_UA-

cornerstoneondemand.com

This is a pattern type cookie set by Google Analytics, where the pattern element on the name contains the unique identity number of the account or website it relates to. It appears to be a variation of the _gat cookie which is used to limit the amount of data recorded by Google on high traffic volume websites.

_gclxxxx

cornerstoneondemand.com

Google conversion tracking cookie

Strictly Necessary Cookies

_ga

cornerstoneondemand.com

This cookie name is associated with Google Universal Analytics - which is a significant update to Google's more commonly used analytics service. This cookie is used to distinguish unique users by assigning a randomly generated number as a client identifier. It is included in each page request in a site and used to calculate visitor, session and campaign data for the sites analytics reports.By default it is set to expire after 2 years, although this is customisable by website owners._ga

_gid

cornerstoneondemand.com

This cookie name is associated with Google Universal Analytics. This appears to be a new cookie and as of Spring 2017 no information is available from Google.It appears to store and update a unique value for each page visited._gid

_mkto_trk

cornerstoneondemand.com

This cookie is associated with an email marketing service provided by Marketo. This tracking cookie allows a website to link visitor behavior to the recipient of an email marketing campaign, to measure campaign effectiveness.

_gat_UA-

cornerstoneondemand.com

This is a pattern type cookie set by Google Analytics, where the pattern element on the name contains the unique identity number of the account or website it relates to. It appears to be a variation of the _gat cookie which is used to limit the amount of data recorded by Google on high traffic volume websites.

_gclxxxx

cornerstoneondemand.com

Google conversion tracking cookie

Most web browsers can be set to tell you when a cookie has been sent to you and give you the opportunity to refuse that cookie. Information about disabling cookies from your browser and deleting all cookies currently stored on your computer may be found here: http://www.allaboutcookies.org/manage-cookies/
Refusing a cookie may in some cases preclude you from using or negatively impact the display or function of our Website or certain areas or features of our Website. There are numerous resources on the Internet that can provide more information about how cookies work and how you can manage them. One very informative not-for-profit site is www.allaboutcookies.org.
2. Clear GIFs
When you visit Cornerstone, we may also use “Clear GIFs” (a.k.a. “web beacons” or “pixel tags”) or similar techniques in our Website and/or in our communications with you. A clear GIF is typically a one-pixel, transparent image located on a web page or in an e-mail or other type of message that helps us to verify an individual’s viewing or receipt of a web page or message. Clear GIFs allow us to know whether you have viewed a web page prior to visiting our Website and may enable us to relate such information to other information, including your personal information. We use information provided from clear GIFs to allow more accurate reporting, improve the effectiveness of our marketing and make Cornerstone better for our users.
3. IP address and Clickstream data
Our servers automatically collect data about your Internet Protocol address when you visit us. When you request pages from our Website, our servers may log your IP address and sometimes your domain name. Our servers may also record the referring page that linked you to us (e.g. another website or a search engine); the pages you visit on this Website; the website you visit after this Website; other information about the type of web browser, computer, platform, related software and settings you are using; any search terms you have entered on this Website or a referral website; and other web usage activity and data logged by our web servers. We use this information for internal system administration, to help diagnose problems with our servers and to administer our Website. Such information may also be used to gather broad demographic information, such as country of origin and Internet service provider. Personal information (including IP addresses) is not used to facilitate contact with users who have not provided their contact details to CSOD. Your IP address may be used to identify the clickstream that led you to our site; however, personal information is not shared with any third-party marketing companies.
Rights to opt in/opt out
You have the right to “opt in” and/or “opt out” of certain of our uses of your Personal Information. For example, you may have the opportunity to choose whether you would like to receive correspondence from us and/or third-party service providers. Your Personal Information will not be shared with third-party service providers unless you give consent. You will have the opportunity to opt out of Cornerstone’s promotional e-mails by clicking the "opt out" or “unsubscribe” link in the e-mail you receive. You can also request this by sending an e-mail to info@csod.com, specifying whether (i) you would like to opt out of receiving promotional correspondence from Cornerstone in general, or just via e-mail, post and/or by phone, and/or whether (ii) you would only like to opt out of certain Cornerstone’s e-newsletters or correspondence.
Please understand that if you opt out of receiving promotional correspondence from us, we may still contact you in connection with your relationship, activities, transactions and communications with us.
Use, disclosure, and sharing of Personal Information
1. Service providers
We may use third-party partners to help us operate and maintain our Website and deliver our products and services. We may also share your information with our service providers and other third parties (“Affiliated Parties”) that provide products or services for or through this Website or for our business (such as website or database hosting companies, address list hosting companies, communications providers, e-mail service providers, analytics companies, distribution companies, fulfillment companies, credit card processing companies and other similar service providers that use such information on our behalf).
Third-party service providers are contractually restricted from using or disclosing the information, except as necessary to perform services on our behalf or to comply with legal requirements. Data may be processed in the European Union, the United States, India or Israel depending upon contractual requirements and in accordance with legal jurisdictions for the region(s) to which Cornerstone is subject.
2. Aggregated statistics
We may disclose non-personally identifiable aggregated statistics regarding user behavior as a measure of interest in and use of our Website and e-mails to third parties in the form of aggregated data, such as overall patterns or demographic reports that do not describe or identify any individual user. Information relating to aggregated statistics will be collected through the use of third-party cookies and other third-party tracking devices.
3. Legally compelled disclosures
We may disclose your Personal Information if required to do so by law or subpoena or if we believe that such action is necessary (a) to conform to the law, comply with a judicial or court order or comply with legal processes served on us or Affiliated Parties; (b) to protect and defend our rights and property, the Website, the users of the Website and/or our Affiliated Parties; or (c) to act as needed under the circumstances to protect the safety of users of our Website, ourselves or third parties.
Consent to worldwide transfer and processing of Personal Information (applies unless otherwise agreed in writing between you or your organization and Cornerstone)
By providing Personal Information to us through this Website, you agree that it may be used by us and our Affiliated Parties for the purposes described herein, and you further understand and consent to the collection, maintenance, processing and transfer of such information in and to the United States and other countries and territories, which may have different privacy laws from your country of residence, and which may afford varying levels of protection for your Personal Information. Regardless of the laws in place in these countries, we will treat the privacy of your information in accordance with this Privacy Policy. By providing your Personal Information to this Website, you consent to us transmitting and processing your information in any jurisdiction, in accordance with this Privacy Policy.
Third-party websites
When you are on this Website, you may have the opportunity to visit or link to other websites, including other websites operated by us or by unaffiliated third parties. These websites may collect Personal Information about you, and (because this Privacy Policy does not address the information practices of those other websites) you should review the privacy policies of such other websites to see how they treat your personal information.
Privacy of minors
This Website is not directed at children under the age of thirteen. We do not knowingly collect personal information from children under the age of thirteen on our Website. If we become aware that we have inadvertently received personal information from a visitor under the age of thirteen on our Website, we will delete the information from our records.
Security
We use commercially reasonable and industry-standard physical, management and technical safeguards to preserve the integrity and security of your Personal Information. We also use Secure Sockets Layer (SSL) encryption when transmitting sensitive information. Whilst we endeavor to protect the security and integrity of sensitive Personal Information provided to this Website, due to the inherent nature of the Internet as an open global communications vehicle, we cannot guarantee information, either during transmission through the Internet or while stored on our systems or otherwise in our care, will be absolutely safe from intrusion by others, such as hackers.
If you contact us by e-mail or a “Contact us” or similar feature on the Website, you should be aware that your transmission might not be secure. An unaffiliated third party could view information you send by these methods in transit. We accept no liability for disclosure of your information due to errors or unauthorized acts by third parties during or after transmission.
In the unlikely event that we believe the security of your Personal Information in our possession or control may have been compromised, we may seek to notify you of that development. If notification is appropriate, we shall endeavor to do so as promptly as possible under the circumstances, and (insofar as we have your e-mail address) we may notify you by e-mail. You consent to our use of e-mail as a means of such notification. If you would prefer us to use another method to notify you in this situation, please e-mail us at info@csod.com with the alternative contact information you would like us to use.
Updates to our privacy statement
This Privacy Policy may be updated periodically and without prior notice to reflect changes in our online information practices. We will post a prominent notice on this Website to notify you of any significant changes to our Privacy Statement and indicate at the top of the statement when it was most recently updated.
Conditions of use
If you choose to visit csod.com, your visit and any dispute over privacy shall be subject to this Privacy Policy and our Terms of Use Agreement (incorporated by reference herein, as amended from time to time), including limitations on damages, arbitration of disputes and application of the law of the State of California.
Language
The governing language of this Privacy Policy is English, which shall prevail over any other language used in any translated document.
Contact us
If you have any questions or comments about this Privacy Policy, or if you would like to review, delete or update information we have about you or your preferences, please contact us as follows:
Attn: Cornerstone Privacy
Address: 1601 Cloverfield Blvd., Suite 620 South, Santa Monica, California 90404, USA
E-mail: info@csod.com

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