Customer Story
Fueling Dell’s Extended Enterprise learning strategy for employees, partners and customers
The challenge
Dell had 12 million pages of learning content across multiple systems. The company needed a solution that would allow distribution of its product educational content to an extended enterprise of employees, partners and customers.
The solution
The company’s learning leadership chose Saba Cloud to consolidate "bite-sized" content that is easily searchable and available 24/7/365 on any device. Today product learning at Dell is a simple as scanning a QR code on a Dell product to get linked to troubleshooting video tips on Saba. Scan, learn, do.
The benefits
- Better customer service and self-service
- Faster time to value
- Powerful time savings to get the critical information at the time of need
- Platform to present information in formats that resonate with users of all ages and background
- Mobile access to empower offsite partners and support staff
Related Resources
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Cornerstone Performance
Whether you do performance reviews only once a year or have a robust, continual performance management process, with Cornerstone Performance, you can set goals, coach employees, receive feedback, guide development, and give recognition. Seamlessly link performance and skills data with internal learning opportunities to enable employee-driven, manager-supported growth. Because the best way to invest in business growth and achievement is by investing in the growth and achievements of your people with Cornerstone Performance.
