Customer Story

How Fairway Mortgage transformed its compliance training with Cornerstone Content

10,000+

Employees

Financial Services

Industry

1996

Customer Since

Fairway Mortgage has local offices in all 50 U.S. states and a workforce of over 10,000 that they must keep in compliance. That's no easy task when numerous states have unique regulatory requirements.

The company's previous learning and content vendor was letting them down. They provided Fairway Mortgage with the same old learning content year over year, never modernizing with the times. Plus, managers who had direct reports in different states had to take the courses multiple times per certification, wasting everyone's time and creating repetitive frustration for learners.

Fed up, Fairway Mortgage partnered with us at Cornerstone to transform their compliance training with engaging, modern content that their learners greatly appreciated. Thanks to Cornerstone Content, they reduced their training hours and costs, and eliminated frustrations. Now, their learners are excited to learn again.

Low-quality content created frustration

According to Debbie Christensen, AVP LMS technical education solutions at Fairway Mortgage, the vendor who shall not be named created a lot of unneeded frustration for managers across all 50 states. Fairway Mortgage knew they needed to find a new vendor and knew the type of content they wanted.

"We needed for the new content to be compliant and make sure that we're meeting state-specific requirements, but also to provide additional or supplemental training, rather than reassigning that same content over and over again."

There were so many grievances from upper-level managers that they had to pause assignments for all their employees. They needed a solution, and they needed it fast.

"We needed to implement quickly. We really wanted to provide a much better learning experience for our end-users."

Finding more engaging content

Christensen continued to tell us about how with Cornerstone, Fairway Mortgage found the solution to their frustrating, mediocre content problem. The speed and efficiency of the Cornerstone content stood out.

"What we learned is there's a great depth to the Cornerstone content. It's awesome that the content is created in a small, microburst format. Our learners can take a little bit at a time and go back to their busy days and not feel like they're overwhelmed with training."

A switch to Cornerstone also saved their HR department a lot of time because it removed the burden of creating and managing content.

"[Cornerstone has] saved us the burden of creating internal training and having to keep it up to date ourselves."

Getting up and running quickly with Cornerstone

Because they need to keep their over 10,000 strong workforce complaint, Christensen said they couldn't afford to keep their training paused for long. Thankfully, setting up Cornerstone went quickly and smoothly.

"It was a very successful rollout. It really was seamless. Not only did we reduce hours of training for our upper-level managers, but the content is really, really good. It's to the point. It's relatable, and honestly, it's enjoyable."

Fairway Mortgage is committed to creating a fair and diverse workforce where everyone feels they belong. And they found Cornerstone content that genuinely helped them continue progressing on their DEI goals.

"Our diversity team identified four different modules or certifications, and it's really been a huge win. It's available for learners to self-enroll and has been promoted throughout the organization. It's great."

Measurable results

Since implementing Cornerstone, Christensen said that Fairway Mortgage has found and eliminated many organizational inefficiencies.

"We're seeing a lot fewer tickets posted and less negative feedback, both from a content perspective and functionality in the system."

And the improvement they've received from their new modernized LMS has been second to none.

"Cornerstone content works great on the LMS and other different platforms and browsers, which we have throughout our network. It's been a great experience for our admins, managers, and network."

Overall, Fairway Mortgage has streamlined its compliance processes and improved the content. It's been a big win.

"It's just a realization that the content really is working. We've reduced the number of anti-harassment courses we were assigning from 16 to four, and that's a huge difference administratively. That's a cost savings for the team."

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