"Lead with empathy." It’s one of the most important—and most repeated—pieces of advice given to managers who are attempting to reassure and motivate concerned employees right now. But it’s one thing to acknowledge this advice ("Yes, I will be more mindful and compassionate") and quite another to effectively apply it during real-life situations. Imagining yourself in someone else’s shoes is something everyone should all do, but that mental exercise alone won’t adequately prepare managers and executives to communicate productively with a distraught colleague or de-escalate an emotionally charged exchange.
What will is the continual development of soft skills, like active listening, purposeful inquiry and affect regulation. Without them, managers will be hard-pressed to earn the trust of their direct reports and unlikely to help their company adapt and succeed during times of disruption. That’s why it’s more critical than ever for organizations to get their leaders the training they need ASAP.
Leaders Need Skills Training, Too
Given the incredible rate at which technology is advancing and business needs are shifting, companies are investing more heavily in ways to help their employees build new skills to prepare for what’s ahead. And employees, themselves, agree that this move is necessary: According to Cornerstone's "Building an Adaptive Workforce" report, 83% of the 1,000 employed individuals surveyed believe it is essential to improve professional skills. But these new skilling initiatives, which address the gap between current skill sets and those needed for future business success, often apply to the general workforce as opposed to company leaders.
Skills training is just as essential for individuals who are managing a team. As anyone who’s had a difficult boss knows, managers aren’t necessarily born with the ability to be strong coaches or dedicated mentors. And that inability to connect with, properly motivate and empower their reports costs companies big time. Gallup estimates that managers account for at least 70% of variance in employee engagement scores. In addition, at least 75% of the reasons for voluntary turnover, from career advancement opportunities to general work environment, are influenced by managers.
Finding Solutions Now
That’s why it’s imperative to provide those in charge, from first-time managers up to the C-suite, with leadership training, including opportunities to practice and adjust their immediate reactions and verbal responses. Fortunately, recent tech advances are making interactive learning sessions more realistic, effective and accessible.
XR technology specialist Talespin, for instance, recently released "Leading Through Uncertainty," a series of five VR learning modules, to help leaders better handle challenging workplace situations during times of crisis. The company’s CoPilot virtual human technology platform relies on simulated conversations with avatars to greatly accelerate learning time. Think about it: Reading or listening to suggestions for how to communicate with a distraught colleague becomes more effective when you can immediately put the interpersonal skills you’ve just learned to the test (and experience successful or disappointing outcomes as a result). And data supports the "practice makes perfect" theory: Immersive programs increase time to proficiency by up to 300%, according to Talespin CEO Kyle Jackson.
"So, what we've got with VR is true immersion, we've got some level of gamification. We've got some level of a safe place to fail, which just in and of itself is a massive gain in learning," says Jackson.
And there’s never been a more urgent need for managers to become better leaders faster. Every interaction and decision matters in today’s post-COVID world, as businesses attempt to unite their employees and power through unforeseen emotional and financial stressors.
"Again, let’s give managers a safe place to fail at this before it's in the line of great impact for the other person," Jackson says. "We think that this is actually a really great use case and a really important time to put the strongest tools behind leaders and managers."
To learn more about Talespin’s learning modules, visit talespin.company/leadingthroughuncertainty.
더 많은 정보를 원하시나요? 제품, 고객 사례 및 최신 산업에 대한 인사이트에 대해 더 알아보십시오.
고객 및 파트너와의 탄탄한 관계 구축
업무 환경이 빠르게 변화하는 현실에서 귀사는 역동적이고 적응력이 뛰어나야 합니다. 중요한 외부 이해 당사자와 탄탄한 관계를 형성하려면 전보다 훨씬 조직적으로 요구에 부응할 수 있어야 합니다. 유연성과 고유함을 갖춰 귀사의 비즈니스에 맞게 구축이 가능한 Cornerstone Extended Enterprise 는 귀사의 성장에 맞게 확장할 수 있으며, 외부 고객에게 충분한 정보를 제공하여 최신 오퍼링을 채택할 확률을 높여드립니다.
모두를 위한 개인 맞춤 학습 지속 제공
교육, 스킬, 직무 이동성, 원활한 인수인계는 직원과 조직의 성공에 중요한 요소입니다. Cornerstone Learning을 이용하면 직원들이 주도적으로 귀사의 목표와 전략에 부합하는 역량을 개발하기 위해 스스로 학습하게 할 수 있어, 성과를 높이고 경쟁력을 유지하며 직원의 참여 의식도 향상시킬 수 있습니다.