As the Director of Data Science for Cornerstone, I get asked many questions about Artificial Intelligence and the impact it is having in our world. The most common concern amongst HR professionals is to see their function becoming dehumanised over time! For the past few years, HR departments have invested a lot of time and money in changing their internal perception be more approachable and reliable, regaining the trust from their employees. Terms like “human-centric” have been very relevant in this new way of serving the organisation, being there strategically for the C-Suite and offering transparency while empowering employees to own their development with Human Capital Management systems that enable the staff to realise their full potential.
This new technology is usually seen as something that will reduce the human factor of any topic it is applied to. And let’s be honest, the risk of being perceived as too process driven, automatised and less human is a concern in the industry. Nonetheless, as a Data Scientist I am convinced AI in HR is, in many ways, going to make HR more personal, human and more relevant for our people.
- AI can understand human language
Without being too technical, AI allows the user to express him/herself in his/her own natural language.
It means that AI allows employees to freely present themselves and describe their wishes with their own framework and vocabulary, without worrying about an official company framework, usually composed of a limited nested list of validated terms.
More than saving time for employees, it helps the employee to give a far more accurate view of themselves and allows AI HRIS give a tailored experience.
- AI in HR can make suggestions, but not decisions
Even someone as passionate about data like me knows that humans are very complex and therefore AI cannot make impactful decisions in the HR department: whom to hire, whom to assign a specific learning plan, who needs a promotion…
What does AI do for HR then? Thanks to Artificial Intelligence we gain access to information – yes, it may make a recommendation to improve different processes - but AI is not intended to make the final decision.
This takes us to a scenario in which the Talent Team can focus on people because AI is taking care of administrative tasks and helping to improve processes with smart suggestions, leaving the final decision to us- humans.
- A more personalised relationship with employees
Today, we do not have enough hours in the day and HR isn’t any different! Most of my clients struggle to support their employees like they intend to. But thanks to AI, we have tools that recommend opportunities and allow intelligent searches that improve the employee’s autonomy which is very much linked with the human-centric approach we have seen our clients invest in. This autonomy starts with empowering our employees to ask themselves questions like: what could be my next job? Which skills am I missing? How could I learn them? Can I talk with someone that did a similar move in the past?
With HR spending less time on processes and employees being more autonomous, they can be expected to improve their relationships with informed and efficient discussions.
- Reduction of bias & stereotypes
Diversity and Inclusion has proven to be a priority this year for most organisations, even within our client base our “Unconscious Bias” training was one of the most requested this year as my colleague Mark Lamswood explained in the blog “ Why Content and … why now”.
AI is helping tackle this big issue by ensuring that data such as gender, school prestige and age is being ignored by the algorithm, l focusing only on the more relevant and non-bias information like: skills, past experience, career development wishes.... Something that can't be done by humans.
These new technologies are democratising access to career coaching, making personal development more ethical and objective, while reducing network effects.
Without being naive about the risks of downsizing, HR has a lot to gain from AI.
As part of our commitment to innovation we are working very hard from the Paris-based Innovation Lab to make Artificial Intelligence more and more relevant to our clients. We have created an eBook you can download here about “Realising the True Potential of AI in HR”.
Hungry for more AI blogs? Read my opinion on what AI can bring to HR.
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직원이 최상의 성과를 낼 수 있도록 유도
조직에서 가장 중요한 KPI를 직원들이 목표로 삼도록 만드는 것은 어렵습니다. 하지만 적합한 성과 관리 소프트웨어가 있다면 조직의 성공 기준을 명확히 세워 직원들에게 공동의 미션으로 제시하여 협조를 이끌어낼 수 있습니다. Cornerstone Performance 는 조직의 목표를 달성하고 직원들의 스킬 개발을 돕는 유용한 도구를 제공합니다.
고객 및 파트너와의 탄탄한 관계 구축
업무 환경이 빠르게 변화하는 현실에서 귀사는 역동적이고 적응력이 뛰어나야 합니다. 중요한 외부 이해 당사자와 탄탄한 관계를 형성하려면 전보다 훨씬 조직적으로 요구에 부응할 수 있어야 합니다. 유연성과 고유함을 갖춰 귀사의 비즈니스에 맞게 구축이 가능한 Cornerstone Extended Enterprise 는 귀사의 성장에 맞게 확장할 수 있으며, 외부 고객에게 충분한 정보를 제공하여 최신 오퍼링을 채택할 확률을 높여드립니다.
완벽한 통합 가상 학습 솔루션
그 어느 때보다도 떨어져 일하는 인력이 많아진 요즘 같은 시기에 비즈니스를 성공으로 이끌기 위해서는 서로의 위치에 상관없이 학습하고 소통해야 합니다. 조직이 직원들이 언제 어디서나 학습 및 공유할 수 있도록 지원해야 하는 이유입니다. Saba Meeting을 사용하면 고품질 가상 교육을 제공하고 팀 내 긴밀한 상호 작용이 가능합니다. Saba Meeting은 완벽한 통합 가상 교실 솔루션으로, 쉬는 시간, 데스크톱, 분할 화면 및 영상 공유, 공유 화이트보드, 설문 조사, 세션 내 텍스트 채팅, 이모티콘 등을 통해 대화형의 상호 참여적인 가상 이벤트 생성을 지원합니다.