As the Director of Data Science for Cornerstone, I get asked many questions about Artificial Intelligence and the impact it is having in our world. The most common concern amongst HR professionals is to see their function becoming dehumanised over time! For the past few years, HR departments have invested a lot of time and money in changing their internal perception be more approachable and reliable, regaining the trust from their employees. Terms like “human-centric” have been very relevant in this new way of serving the organisation, being there strategically for the C-Suite and offering transparency while empowering employees to own their development with Human Capital Management systems that enable the staff to realise their full potential.
This new technology is usually seen as something that will reduce the human factor of any topic it is applied to. And let’s be honest, the risk of being perceived as too process driven, automatised and less human is a concern in the industry. Nonetheless, as a Data Scientist I am convinced AI in HR is, in many ways, going to make HR more personal, human and more relevant for our people.
- AI can understand human language
Without being too technical, AI allows the user to express him/herself in his/her own natural language.
It means that AI allows employees to freely present themselves and describe their wishes with their own framework and vocabulary, without worrying about an official company framework, usually composed of a limited nested list of validated terms.
More than saving time for employees, it helps the employee to give a far more accurate view of themselves and allows AI HRIS give a tailored experience.
- AI in HR can make suggestions, but not decisions
Even someone as passionate about data like me knows that humans are very complex and therefore AI cannot make impactful decisions in the HR department: whom to hire, whom to assign a specific learning plan, who needs a promotion…
What does AI do for HR then? Thanks to Artificial Intelligence we gain access to information – yes, it may make a recommendation to improve different processes - but AI is not intended to make the final decision.
This takes us to a scenario in which the Talent Team can focus on people because AI is taking care of administrative tasks and helping to improve processes with smart suggestions, leaving the final decision to us- humans.
- A more personalised relationship with employees
Today, we do not have enough hours in the day and HR isn’t any different! Most of my clients struggle to support their employees like they intend to. But thanks to AI, we have tools that recommend opportunities and allow intelligent searches that improve the employee’s autonomy which is very much linked with the human-centric approach we have seen our clients invest in. This autonomy starts with empowering our employees to ask themselves questions like: what could be my next job? Which skills am I missing? How could I learn them? Can I talk with someone that did a similar move in the past?
With HR spending less time on processes and employees being more autonomous, they can be expected to improve their relationships with informed and efficient discussions.
- Reduction of bias & stereotypes
Diversity and Inclusion has proven to be a priority this year for most organisations, even within our client base our “Unconscious Bias” training was one of the most requested this year as my colleague Mark Lamswood explained in the blog “ Why Content and … why now”.
AI is helping tackle this big issue by ensuring that data such as gender, school prestige and age is being ignored by the algorithm, l focusing only on the more relevant and non-bias information like: skills, past experience, career development wishes.... Something that can't be done by humans.
These new technologies are democratising access to career coaching, making personal development more ethical and objective, while reducing network effects.
Without being naive about the risks of downsizing, HR has a lot to gain from AI.
As part of our commitment to innovation we are working very hard from the Paris-based Innovation Lab to make Artificial Intelligence more and more relevant to our clients. We have created an eBook you can download here about “Realising the True Potential of AI in HR”.
Hungry for more AI blogs? Read my opinion on what AI can bring to HR.
Want to keep learning? Explore our products, customer stories, and the latest industry insights.
15 Tried and Tested Competency-based Interview Questions
Creating a meaningful competency framework or model is about identifying the key abilities required to improve performance and achieve success. It's why competency management touches many different talent management processes, including talent acquisition. And when it comes to assessing whether a job candidate has the competencies that align with your organization's needs, competency-based interview questions can really help. For example, if your company's life blood is its focus on customer support, then you better make sure that the candidates you are assessing possess the kind of skills required to deliver outstanding customer service and support. The same principle applies for other competencies that might be core to your company's success such as innovation, collaboration, or adaptability. 15 Real-World Examples of Competency-Based Interview Questions We recently asked our customers to share some examples of competency-based interview questions that they've used to predict the future performance of a candidate. Here are 15 questions they shared with us. Customer Orientation What was your most challenging customer service moment, and how did you make the customer satisfied that they'd been heard? Please share an example of when you went above and beyond for a customer. Initiating Action Talk to me about a time when you initiated a people process or program that was successful in your organization. Why did you believe your organization needed the program and what steps did you take to initiate and develop the program? Continuous Learning Tell me about a time you created an error. Tell me what you learned. What was your last work related mistake? What did you do after the mistake? What could have been done to prevent the mistake? What did you put in place, if anything, to avoid making that mistake again? Have you ever championed a process or a program that failed to take hold in the organization? What steps did you take, and how would you change your approach the next time so that your organization would integrate the initiative? Adaptability Tell me about a time when you were faced with a challenge and you were unable to meet the deliverable. Tell me about a time when you were working on a project and things did not go as planned. How did you complete that project? What have you done when you have run into significant obstacles or barriers that were blocking you from what you were trying to accomplish? Give a specific example that captures your approach. Collaborating and Valuing Difference Please describe the most recent thing you have done at work that demonstrated your willingness to work with others. In order to create a spirit of teamwork and unity, how do you show appreciation for diverse backgrounds and talents of others? Tell me about a time when working as part of a team seemed like a challenge and how you overcame the obstacles. Stress Tolerance Describe a project that had a lot of moving parts and how you handled it. What was the most difficult day EVER on the job (can be any job you've had), why was it the most difficult day and how did you handle it? Operational Decision-Making Tell me about a time when you did not have all of the information you needed to complete an assignment or project. How did you proceed? A big thank you to our customers who are always so generous with their experience and expertise. In particular, to the following customers whose questions were used in this article: Aircastle Advisor Bank of Queensland Builders Mutual Insurance Company CGB Enterprises ECI H.O. Penn Machinery Co. Kershaw Health, Killian Construction Co. Mag Pellet Richland County Public Library SGT Inc. Solix Inc. Southern Careers Institute Southern Management Corporation Swope Health Services
PROFILE OF THE MONTH: Andrea Sennett
It is becoming a great tradition to tell the stories of some of our amazing team members in the blogs under the umbrella “Profile of the month”. We kicked off with Sarah Spence, sharing with you all her incredible successes within the business. After that we had Gary Evans who spoke up about gender balance and how he manages modern challenges as a team manager. And now, I am delighted to introduce you to Andrea Sennett, Senior Content Partner Manager, EMEA, who has been part of the Cornerstone family since 2013. Hope you enjoy this conversation between Andrea and myself. I’m responsible for… acquiring new partners in the content ecosystem and ongoing management of our Content ecosystem in EMEA. I got here… thanks to Gary Evans! He used to be my client in the olden days when I was at Thomson NETg and he was at Direct Line (20 years ago!). He pinged me an email on LinkedIn pretty much 7 years ago and you know the rest! My typical day… it’s so diverse. I can be talking to potential new partners, handling pricing negotiations with our partner network, speaking to internal teams about what we offer, working with Content Operations’ to get partners ready for sale or presenting to clients! Not one day is the same as the next and that’s what I love about it! My most memorable moment… shaking Princess Diana’s hand as she opened a hospice when I was 11 years old and went to see her with school. Closely followed by sitting less than 5 meters way from Bill Clinton at a charitable dinner. The worst and best part of the job… honestly, I adore my role here. As naff as it sounds… I am going to say the worst part is having to use Salesforce! Clearly the best part to me are the people. Pretty much everyone I work with internally and externally are simply awesome. My funniest/worst and best trait… my dislike of bad manners 😊 and I am not afraid to tell someone when they have been rude! My best trait is tenacity and willing to have a voice. Watching Adam Grant I realised why I am so very often underestimated… I am a ‘Disagreeable Giver’ and proud to be one! How come you’re so good at giving presentations? I know what I don’t want to listen to, and I try not to put others through it!! People buy from people and even though I am not in direct sales that fact has always stuck in my mind. I work to understand my audience and aspire to never read a deck, only have it as a background filler! I like to tell a story. Why do you think W@C is an important network? I was told early in my career: “You need to realise life isn’t fair”… My response, “It doesn’t mean I can’t aspire for fairness!”. At the time, that moment taught me that speaking out like that was actually a career limiting move for me! Fairness in my mind comes from the heart of everything in life, not just being female. To have a network like W@C that I can be part of to channel that voice and progression towards fairness gives us a collective voice and helps us to be heard. If you want to join the Cornerstone family, check out our careers page and apply for your dream job today!
2019 Nucleus Research talent management value matrix
As organization's look for new and better ways to engage their employees, foster cultures of continuous learning and development, and build agile workforces of the future - technology certainly plays a big role. But evaluating talent management technology providers can be challenging. Who will deliver the most value for your investment? Cornerstone named a talent management technology "leader" In the 2019 Value Matrix, Nucleus has assessed select talent management vendors based on their product usability and functionality as well as the value that customers realize from the capabilities of the product. "Cornerstone OnDemand continues to be a “one stop shop” application for all facets of talent management." Investments in machine learning and predictive analytics have contributed to Cornerstone's leadership position in the 2019 Value Matrix. The use of machine learning allows the Cornerstone clients to regularly analyze employee information and learning activity so that they can deliver relevant content aligned to personalized learning journeys based on platform recommendations. You can that see Saba Software, who Cornerstone acquired in April of 2020, is also placed in the “Leader” quadrant, further solidifying our place as an industry leader and value-packed solution provider. Download the report and see why Cornerstone was cited as the top leader for both usability and functionality in the 2019 Talent Management Technology Value Matrix!