Honoring Public Service Recognition Week by strengthening workforce agility

Updated: April 30, 2025

By: Mika J. Cross, Workplace Transformation Strategist and Government Workplace Expert

4 MIN

Key Highlights
  • Public service is powered by people-first leadership: Celebrating and supporting employees at every level fosters stronger, more resilient communities.
  • Future-ready public sector leaders need workforce agility, emotional intelligence, and inclusive strategies like mentorship and change ownership to navigate disruption and drive progress.
  • Investing in today’s public servants is an investment in tomorrow’s leaders: PSRW is not just a celebration, but a call to action to build a more agile, connected, and inspired public workforce.

Public Service Recognition Week (PSRW) is a time to spotlight the dedicated individuals who strengthen our communities across all levels of government—federal, state, local, county, and tribal. Their service is the backbone of a thriving society.

Since 1985, this celebration has highlighted the profound impact public servants have on society, reinforcing the vital philosophy of service that drives progress for our country.


Public service is, at its core, about putting people first. Whether responding to emergencies, driving policy changes, or delivering community services, public servants ensure the health, safety, and prosperity of our nation.

Their steadfast dedication, especially in times of transition, keeps our communities strong and resilient.

PSRW is more than a celebration—it’s a tribute to those whose commitment has shaped communities and inspired future leaders. Public service is not just a job; it’s a lasting legacy.


Celebrating public service is not only about honoring past achievements, it’s also about investing in the future. The next generation of leaders will bring fresh perspectives and innovative solutions to meet evolving challenges across our nation.

By fostering a culture of appreciation, we attract emerging talent eager to contribute—not just during PSRW, but well beyond.


Navigating the complexities of public service in today’s world of work demands adaptability, leadership, and empathy. Maintaining morale, encouraging collaboration, and fostering resilience are key to navigating change with confidence. Effective leaders don’t just manage—they inspire.

Leadership in public service isn’t just about managing change—it’s about inspiring confidence in uncertainty. The best leaders balance vision with execution, turning transitions into opportunities for progress.


By actively involving teams in the change process, organizations reduce resistance, increase engagement, and create sustainable solutions. Equally important, leaders must model healthy work-life boundaries, ensuring that mental health and well-being remain priorities in high-performance environments.


To lead effectively in today’s shifting workplace, public sector leaders must ask themselves:

  • How do we keep morale strong in unpredictable times? Change is inevitable, but trust and transparency can make all the difference. Keeping employees informed, creating open feedback loops, and prioritizing compassion and well-being help maintain stability.
  • What strategies reignite motivation in a burned-out team? Purpose fuels engagement. Reaffirming each person’s impact while cultivating a supportive work environment strengthens long-term commitment and resilience.
  • How do we make change stick? Sustainable change starts with ownership. When employees play an active role in shaping decisions and solutions to challenges, they feel invested, ensuring smoother transitions and stronger adoption.

To excel in today’s dynamic environment, public servants must cultivate new skills, particularly in Workforce Agility. This ability to swiftly adapt to evolving challenges ensures teams remain resilient, engaged, and effective.

How can organizations equip public sector employees with the right tools to navigate change? Here are a few approaches to try:

  • Emotional Agility Toolkit
    Navigating change isn’t just about processes—it’s about managing emotional responses. Providing teams with stress management techniques, reframing strategies, and peer support fosters resilience and confidence.
  • The "What If" Meeting
    Proactively tackling challenges and obstacles often helps teams feel prepared for disruption. By brainstorming "What if..." scenarios—like regulatory shifts or system failures—employees strengthen confidence and adaptability.
  • Peer-to-Peer and Reverse Mentorship
    Traditional mentorship often involves senior employees guiding junior staff. Peer or Reverse mentorship flips the model—encouraging intergenerational learning where professionals at every level can share insights and recommendations, while experienced leaders provide wisdom on resilience and institutional knowledge.

Public service is built on dedication, resilience, and a shared commitment to making a difference.


As we celebrate PSRW, let’s not only honor those who serve now, let’s empower the leaders of tomorrow who invest in the future- ensuring public service remains strong, agile, and impactful for generations to come.


Join our Community Conversations with Cornerstone PSRW Networking Reception on May 8 at the City Club, DC. We'll co-host a commemoration of public servants past, present, and future and facilitate networking across our community with special guests and partners.


Don’t miss this opportunity to connect, reflect, and celebrate those who serve. Join us for an evening of conversations, cocktails, and community: CSOD | Community Conversations Cornerstone Networking Reception: Honoring Public Service Heroes.

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