“We now have an improved ability to make informed choices about our talent strategies and investments.”

Why Cornerstone

Part of Joshua Craver's, new role as vice president was evaluating the efficiency and effectiveness of both learning systems, and to select one for use across the entire company. “The other system was fragmented and focused on one capability. It couldn’t connect talent review and development opportunities. Cornerstone became our partner of choice. It gave us the opportunity to manage our talent around the world and create communities for shared and gamified learning.”

Cornerstone’s commitment to listening to clients was also a factor. “We were impressed with how Cornerstone leverages the community of users to drive improvements,” said Craver. “Talent management must evolve to align with how people are living their lives, and Cornerstone is a company that continues to evolve.”

The migration of data from the old LMS took only five weeks. Getting new users up to proficiency was also done in record time. “A LMS should be intuitive and easily accessible anytime, anywhere. It should also be easy for employees to use,” said Craver. “Cornerstone does that quite well.”

The Results

Managed change with social learning. The team relied on Cornerstone Learning and Cornerstone Connect to drive the performance management transition. “We leveraged Cornerstone’s community building capabilities to engage leaders with the new system. Leaders shared notes, participated in discussions and took surveys,” said Craver. “Cornerstone is a great place to host different learning opportunities and foster communities. The system itself has become an enabler of change management.”

Increased engagement with learning. Western Union’s custom pages are embedded with videos and resource guides. “With the Cornerstone custom pages, employees get what they need, when they need it,” said Craver. “Another thing we’ve done with Cornerstone is to use gamification. We have a competition once a month where employees receive points for posting and blogging, and we recognize the top 10 teams that finish first.”

Improved data quality. Western Union’s previous learning systems made it difficult to evaluate and report on the effectiveness of learning programs. “Cornerstone enables us to tell data-driven stories, which also allows us to make important course corrections,” said Craver. “We now know when to invest more, or less, into programs.”

Enabled a self-directed learning strategy. Western Union’s vision of learning is at the vanguard of development research. “As you think about the way people are learning today, it’s no longer a push learning strategy. Our role now is to create a self-directed learning strategy that enables learning to happen,” said Craver. “With Cornerstone, we’re empowering employees to drive their own development.”

Calibrated talent in real time. Craver and his team can easily explore different succession scenarios via Cornerstone Succession. “What people love about doing the talent review process in Cornerstone is the ease of navigation, how easy it is to pull people through the nine-box process and look at the helicopter view.”




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