Vitaco Accelerating New Hire Readiness and Linking Learning with Performance
A developer, manufacturer, and marketer of world-class nutrition products, Vitaco Health Ltd. has seen tremendous value in investing in both people and talent management tools. In 2010, the company implemented Cornerstone’s small & medium business solution, PiiQ (formerly Growth Edition) to automate performance reviews. As the company grew, its performance and learning needs became more complex. By 2017, Vitaco’s rapid growth and need for skills training meant the company was ready to graduate from the simple "out of the box" solution. According to Leeza Law, H&S Specialist/L&D Advisor at Vitaco, “We knew we needed more capabilities. We wanted to establish a succession planning program. And we wanted to better link our development planning to performance.”
A full-fledged talent management platform, Cornerstone isn’t just for large companies; it’s also the ideal platform for small businesses who are growing and in need of a more robust, configurable, and customizable solution. “Cornerstone would give us more capabilities as we grew, including development and succession planning,” said Leeza Law, H&S Specialist/L&D Advisor at Vitaco. “It would enable us to standardize our approach to induction and onboarding.” Ensuring all talent management tools were in one place was also a priority. “Today, we have Cornerstone Performance and Cornerstone Learning. We’re working on Cornerstone Succession,” said Law.
Enabled professional development through self-directed learning.
Vitaco employees don’t need permission to access more than 1,500 online courses, ranging from health & wellness and business skills to office productivity. “Across the board, we want to retain people,” said Law. “It’s crucial that we develop them and give them the opportunity to grow with the business, even if the courses they’re interested in don’t relate directly to their current position within Vitaco.”
Vitaco has a broad range of employee roles, from management, sales, marketing, and finance to factory and warehouse teams—and everyone is using Cornerstone. “Employees use it for required curriculum like compliance training, but they’re also searching for career development courses and doing a lot of self-directed learning,” said Law.
Accelerated new hire preparedness with values-centric onboarding.
Law and her team created a special “onboarding suite” for areas within the business. “We created different modules for learning and set them up to dynamically assign within the system. Every time I load a new hire into the system, they’re automatically assigned the right modules.”
Having an effective, structured onboarding program increases retention. “We use Cornerstone to help new employees understand what’s expected of them, how they fit into the bigger picture at Vitaco,” said Law. “We’re very values-driven, so the ability to induct new hires into those values before they come on board has had a huge impact. When they come to work, they already understand who we are as a business.”
Gained confidence in meeting compliance regulations.
As a manufacturer and distributor of health and nutrition products, Vitaco must comply with numerous compliance regulations. Law has the ability to run reports and easily follow-up with any stragglers. “Compliance is really important for us, especially from a health and safety perspective,” said Law. “One of the biggest benefits to having Cornerstone is we can finally say ‘yes’ with confidence to any compliance questions. We know—and can show—that all of our team members have taken compliance training and that they understand all the policies and procedures around health and safety and fair treatment.”
Linked learning & development to performance.
By using Cornerstone Performance and Cornerstone Learning in tandem, Vitaco can tie development planning to performance reviews—and vice versa. “Good performance starts with good development planning,” said Law. “From our perspective, linking learning and performance gives our employees the option to improve and work through the next steps. Employees are automatically prompted to complete their development planning when they’re doing their reviews. They understand what their goals are and what it is that they want to do next in their careers.”
Saved time with automated reviews.
By automating performance reviews, Vitaco has more time to think more strategically about HR initiatives. “With Cornerstone Performance, it’s easy to track review completion, run reports, and follow up with anyone who has not completed particular tasks,” said Law.
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Laserfiche Takes Compliance Training and Employee Learning to a New Level
Challenges Managing Laserfiche’s compliance training program through manual processes was not sustainable as the company grew: Training completions were tracked via Excel spreadsheets and course registrations were managed via Outlook email invites. There was no scalable way to launch a comprehensive, cohesive, and impactful professional and personal development learning program company-wide. The company’s new hire onboarding process lacked the structure it needed to ensure that every employee had a consistent experience and received the same information. Why Cornerstone? Laserfiche has a long history of going above and beyond in terms of its compliance training program and requirements. From product workshops to leadership and management seminars to anti-harassment and diversity sensitivity training—and well beyond—at least one registration email gets sent to employees per week to participate in a training session of some sort. “With everything going on in the world right now, it’s critical for our employees to be trained, knowledgeable, and aware of the role they each play in the bigger picture,” says Mandana Basetvat, Laserfiche’s Director of Learning and Development. Before landing on Cornerstone, Basetvat and her team went through a thorough vendor review process. The key criteria was simple: Laserfiche wanted to work with a partner whose core business specialized in learning and development. Fortunately, Cornerstone Learning not only ticked off all of the necessary boxes, but unlike other competitors, also offered a uniquely engaging user experience—akin to many of today’s popular online TV streaming services—that she knew would ultimately boost user adoption. Even more, this wasn’t Basetvat’s first time working with Cornerstone. Her prior experience with the company gave her the added confidence that implementation would be a breeze. “Knowing how to implement the program and run the admin side of things made it an easier sell,” confirmed Basetvat. “Our team is focused on creating the best possible experience for our employees, so this was really important. I knew that Cornerstone would work without having to do any unnecessary ‘heavy lifting’ to get it up and running.” Results Turn-key implementation. “Implementing Cornerstone Learning was straightforward and smooth,” confirmed Basetvat. “In fact, we were able to go live within three months of signing the contract!” Cornerstone’s user-friendly “plug and play” marketplace, simple single sign-on capabilities, and out-of-the-box smart configurations help make this a truly seamless process for all businesses. “On top of that, working with Cornerstone’s implementation consultants as well as our dedicated onboarding client success manager were both really great experiences for us, too.” Increased user adoption. “The look and feel of Cornerstone’s learner homepage made it easier to encourage our employees to use the platform,” explained Basetvat. “It is beautifully laid out and incredibly intuitive, which makes people really want to take advantage of the resources it offers.” Since implementing Cornerstone Learning, employees log into the platform on a regular basis. To help drive adoption, Basetvat partnered with Laserfiche’s marketing department to create eye-catching graphics, a strategic launch plan, and a catchy name: Laserfiche LaunchPad. And while Basetvat’s team went—in her own words—“overboard” to prepare employees for using the platform, the product’s intuitiveness alone minimized user issues in a big way. Getting employees to use Cornerstone didn’t require much convincing at all. Streamlined compliance tracking. “We now have the ability to track completion rates in real-time,” shared Basetvat. “What we’re finding is that compliance training is getting completed faster than ever before.” Cornerstone’s personalized automated email reminders, which can be programmed at the onset of any compliance training campaign, are to thank for this. Not only have they helped accelerate time-to-completion, but they have also eliminated the need for Basetvat and her team to reach out to employees one by one. “Our employees are automatically and consistently reminded to complete training, emphasizing its importance and eliminating the need for my team to follow up manually.” Expanded learning. “CyberU courses are being taken without even being assigned,” expressed Basetvat. “Employees are really showing initiative and taking learning into their own hands.” Laserfiche gives all employees 50+ ‘working hours’ annually that can be used for attending conferences and webinars or taking CyberU courses. And during the COVID-19 pandemic, this desire to learn grew even stronger, especially around the company’s Food For Thought series, which explores the health- and wellness-related issues that employees care about most. “With Cornerstone, we’ve truly created a culture of learning,” reiterated Basetvat. “Before Cornerstone, we were manually tracking compliance training through Excel spreadsheets. With Cornerstone, we have a better way of ensuring that all employees are up to date with compliance training.” — Valen Anderson, Senior Instructional Designer at Laserfiche Next Steps There are even more benefits that Laserfiche looks forward to getting out of Cornerstone Learning in the near term. This includes: Improving email communications and notifications to make them more effective and action-driving; Digging into the platform’s reporting features to create a standard metrics dashboard for sharing success and key outcomes with senior leadership; Redesigning the learner homepage regularly to keep both the content fresh and employees engaged around new learning opportunities; and Embracing employee feedback to improve the user experience, improve the training modules and other learning content, and update the CyberU courses quarterly.
Automation Direct Doubling Candidate Submissions Via Configurable Career Pages & Social Recruiting
The company began the search for a recruiting and learning solution that would make it easier for both hiring managers and candidates to navigate the selection process. Brehl and her team had a list of specific requirements for the new system. “We wanted a solution that was reliable and configurable. I like to be able to change the look and feel of the system so it can stay fresh, but I didn’t want to have to ask someone to make the changes. We also wanted collaborative and social recruiting functionality.” AutomationDirect evaluated several companies that offered both applicant tracking and learning software, and chose Cornerstone. “With Cornerstone, we could keep our historical candidates and historical training from our prior system. We could configure the system ourselves, and set up custom email templates and electronic offer letters,” said Brehl. “Cornerstone would also enable us to automate new hire onboarding and training.” The Results Doubled candidate submissions HR has created targeted, branded career pages to engage different types of candidates, as well as facilitate employee referrals and social recruiting. “Our candidate submissions have more than doubled. I attribute that to Cornerstone’s ease of use for candidates and the social recruiting functionality,” said Brehl. “Plus, it makes a big difference when employees can share socially. We’ve seen a huge increase in our Facebook candidates.” Created in-product training for managers When using the hiring portals, managers and outside agencies can access help at any time. “We built instructions into the process, with links to task areas. Users never have to search for what to do next,” said Brehl. To keep managers in the flow of work, Brehl designed many of the instructions as pop-up windows. Improved source tracking Previously, the company lacked reliable data on the source of candidates. “With our old system, I didn’t always know where our candidates were coming from. With Cornerstone, there’s no question,” said Brehl. “We know when it’s an employee or social referral. It’s very specific and it helps us target our spending more effectively.” Reduced time spent prescreening candidates The team can now quickly remove unqualified candidates from consideration. “The knockout questions prevent certain candidates from being reviewed,” said Brehl. The prescreening process has also given the team the opportunity to fine-tune position requirements. “Before we post a position, I ensure everyone knows they won’t see candidates who don’t have certain qualifications. It’s a great opportunity for them to hone in on what the requirements really should be.” Increased visibility With Cornerstone, Brehl and her team have complete visibility throughout the entire hiring process. “We’re notified every time there’s an updated candidate status. That has been a great efficiency. The electronic offer letters are also fantastic. We know immediately when a candidate makes a decision.” Automated onboarding process The team uses Cornerstone to automatically deliver “bite-sized” training over a 30-day onboarding period. “New hires are thinking about a lot of different things in their first month, so we give them small pieces of important information to digest over time. Once they’re hired they’re put into training automatically. Onboarding is seamless,” said Brehl.
Bancorp Case Study
Hear from Sari Daisey, Director of Talent Management, on how Cornerstone’s LMS enabled The Bancorp to meet compliance training needs, foster a culture of learning & development, and feature timely "remote work" courses, resulting in higher course consumption.