Challenge
SBS Transit, one of Singapore’s largest public transport operators, faced significant challenges in managing their diverse workforce's training and development needs. With over 9,000 employees spread across various locations and operational roles, the organization required a cohesive learning strategy that would ensure they equipped all their team members with the knowledge and skills they needed to maintain operational excellence.
Previously, SBS Transit relied on four siloed systems and manual training methods. But they found it difficult to ensure consistent training content and track compliance progress across their workforce. These limitations not only increased administrative burden but also impeded the entire organization’s ability to deliver timely training updates for mission critical components of their operations, particularly for safety and regulatory compliance.
The platform’s mobile-first approach has made training accessible to all employees, regardless of their location or schedule.
Eric Lim Wee Hiok
Head of L&D & Leadership Development, SBS Transit
Additionally, the mobility of their on-ground employees meant traditional in-office training initiatives fell short. They made finding an adaptable, unified solution capable of serving diverse roles, locations, and schedules a top priority.
Solution
To address these existing challenges, SBS Transit partnered with Cornerstone to implement a tailored learning management solution aimed at modernizing their workforce training and development efforts. With Cornerstone Learning at their core, SBS Transit established a centralized platform for hosting and managing training content, ensuring accessibility and consistency throughout their workforce.
The adoption of mobile learning functionality was transformative for SBS Transit, allowing employees to access learning resources on the go. With mobile learning, they could reach personnel who rarely had access to traditional desktops during work hours. The implementation process emphasized seamless integration with SBS Transit’s existing operational systems for effortless migration and management of data.
Cornerstone allowed us to deploy mandatory learning quickly and improve the time taken for full completion by more than 50%.
Eric Lim Wee Hiok
Head of L&D & Leadership Development, SBS Transit
Thanks to this digital transformation, SBS Transit could provide structured learning paths, track individual progress using real-time analytics, and automate compliance reporting. The organization's safety-critical operations also benefited from having up-to-date compliance training materials always accessible, further enhancing operational readiness.
Results
By replacing fragmented tools with a unified, mobile-first platform, SBS Transit simplified training operations across the organization. According to Eric Lim Wee Hiok, head of L&D & leadership development at SBS Transit, “Cornerstone has been instrumental in modernizing our workforce training. Within months of implementation, we saw a high adoption rate of more than 70% which subsequently rose to 91% in the first 12 months.” The transition to Cornerstone Learning allowed SBS Transit to deploy timely eLearning and compliance learning effectively, allowing them to support their teams wherever they are and whenever they need it. This resulted in:
50% improvement in time taken for compliance training within the first year.
- 30% cost savings from the maintenance of the siloed systems
HR leaders could now track training performance more efficiently, allowing data to inform future learning initiatives - Reduced the time and resources dedicated to administrative tasks, streamlining learning management system processes for HR teams
- More employees completed critical safety courses on time
- Mobile learning adoption rates exceeded 91% among on-ground staff within the first 12 months
- The time taken for compilation of training hours dropped by 70%
SBS Transit transformed how they learn through centralized, mobile-first training
SBS Transit’s successful adoption of Cornerstone Learning demonstrates the importance of leveraging technology to streamline workforce training in operationally complex environments. By integrating a unified, mobile-friendly learning platform, SBS Transit streamlined operations, enhanced compliance training, and improved engagement among their employees. Moving forward, the organization remains committed to continuous improvement and innovation in learning and development.
