Penn State Milton S. Hershey Medical Center Inspires Continuous Career Growth with Cornerstone OnDemand

March 18, 2015

Penn State Milton S. Hershey Medical Center Inspires Continuous Career Growth with Cornerstone OnDemand

Leading academic medical center expands its learning initiatives to support ongoing staff development and enhance compassionate patient care

SANTA MONICA, Calif., March 18, 2015 Cornerstone OnDemand (NASDAQ: CSOD), announced today that Penn State Milton S. Hershey Medical Center, a top-ranked academic medical center, is using the company’s cloud-based talent management software to fulfill its mission of creating an environment that fosters ongoing professional development and quality care for its patients.

Home to Penn State Hershey Children’s Hospital and Penn State College of Medicine, Hershey Medical Center is frequently recognized for its commitment to medical excellence, having been recently named one of the best children’s hospitals in the nation by U.S. News & World Report1 and named a great place to work by Becker’s Hospital Review.2 With a vision to sustain this level of distinction amid rapidly changing industry requirements and medical best practices, Hershey Medical Center is evolving its learning initiatives from transactional to transformative for over 9,000 staff using Cornerstone Learning, which allows organizations to manage and deliver employee training and development via one centralized system. This includes providing employees with access to instructor-led training (ILT), virtual learning, exams, certifications, compliance content and social learning tools through multiple devices.

Inspiring Continuous Development at Hershey Medical Center

As a teaching hospital, the opportunity to learn is an essential component of the staff experience and a major attraction for new talent at Hershey Medical Center. With Cornerstone Learning, which Hershey Medical Center has branded as Compass for its employees, nurses and clinicians now have central, anytime access to all developmental opportunities, including live sessions and interactive online courses. This helps staff to stay up-to-date on the latest research, best practices and procedures so they can confidently focus on caring for each patient while on the job.

For the talent team, Cornerstone enables the targeting and assigning of training to individuals, teams and departments based on need or specialty, which helps to create a tailored learning experience for every employee and enhances engagement. Having central access to all learning curriculum has also allowed the talent team to standardize its onboarding process for new hires so they have the resources necessary to be successful and feel supported from day one – critical to the organization’s ability to retain employees in the long term.

Hershey Medical Center is also using Cornerstone’s Observation Checklist, which allows managers to assess and record an employee’s competencies on the job, as they observe procedures or patient interaction, and automatically link this information to an individual’s learning record. This feature has helped Hershey guarantee employees are comfortable and proficient with the latest procedures, and most importantly, bringing compassion to each patient’s care. For the talent team, Observation Checklist has helped to standardize review criteria, ensure accurate reporting and assign training with a more comprehensive understanding of staff aptitude.

Comments on the News

“At Hershey, we have a long-standing reputation for providing extraordinary patient care, in large part because we recognize that treating a patient involves both medicine and compassion,” said Amy Ricords, director of nursing education, Penn State Hershey Medical Center. “With Cornerstone, we are able to rapidly respond to training needs with ease, equipping our nurses and clinicians not only to be experts on the latest procedures, but also to be experts in delivering truly compassionate care.”

“Hershey Medical Center consistently leads the healthcare industry in both the patient and employee experience, showing powerfully for its peers how an engaged workforce contributes to better patient outcomes and care,” said Kirsten Helvey, senior vice president, client success, Cornerstone OnDemand. “With its heightened focus on creating an environment where employees feel valued and inspired to reach their highest potential, I believe Hershey will continue to be known for its high quality care as the medical field evolves at lightning speed.”

Additional Resources

  • To learn more about how Penn State Hershey Medical Center is using Cornerstone OnDemand’s software to facilitate staff development and enhance patient care, visit

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