The Cornerstone Client Experience

Your path to success

Guidance, transparency, agility, and a culture of listening: these core values drive what we do.

Your success is our sole focus
  • 18+ years of expertise and best practices
  • Unified, organically-built software
  • Products built to meet your goals and processes
  • Help making sure your people realize their potential

Client Success Framework

Focus, partnership, success

You deserve a solution focused on your success at every single step of your journey. You should also understand what to expect in terms of milestones, responsibilities, how we collaborate at every stage, and how we measure success together. Because we’re not successful until you are. This is what our Client Success Framework is all about.

Customer Success Package

Your path to success

We believe our success as a business depends on your success in getting value from our solutions. We invest heavily in the last "S" of Software as a Service and recognize that all clients have unique needs. That's why we have designed a customer success package just for you.





A personalized experience that works for you

Setting up any new solution comes with twists and turns. Let Cornerstone navigate this complex path so you can go live with confidence. Our focus is on processes, not functionality, during this pivotal moment in your experience. Our robust ecosystem of Cornerstone professionals and partners are fully equipped to set you up for success.

Cornerstone U

The right information and training at the right time

Your success matters to us. Cornerstone University's global team provides training experiences to help administrators master Cornerstone. We all learn differently. That's why we make sure you're successful using our solution no matter what your learning style is.

Cornerstone Content

Create a captivating learning journey

Get your workforce excited to learn! Design an amazing, personalized learning experience with our wide range of learning content.

Client Success Managers

Your partner for paving the way to success

Cornerstone Client Success Managers (CSMs) are talent management leaders who can help you achieve strong business outcomes. Most CSMs come from HR backgrounds and used Cornerstone a lot before joining us. They know what lies ahead in your journey - and know what success looks like. Their sole focus is your success.

Client Engagement

Ask questions. Be heard. Share insights.

Part of being successful is being heard. We make sure you have a voice, and a place to learn more. Collaborate and connect with other clients, find the answers you need, and share a tidbit or two from your own experience.

Global Product Support

Ensuring your success every single day

From the moment you start implementation, Cornerstone's Global Product Support team (GPS) is there as a guide and partner. There are different support packages for different needs - we'll help you choose what works for you.

Cornerstar Stories

"Cornerstone sets the bar in terms of service and relationship that exceeds our other vendors."
Cassie Atteberry, HR Management, Hallmark
Read story All client stories
"Cornerstone has transformed the traditional client-supplier relationship into a real partnership."
Ariel Kestens, Global Head of Learning and Research for the IFRC
Read story All client stories
"We keep rolling out new content for each of our product lines to keep customers engaged."
All client stories
"We can always count on our client success manager. He's invested in our success."
Tom Heetderks, VP of HR at ResCare
Read story All client stories
"We're impressed with how Cornerstone leverages the user community."
Joshua Craver, VP of Talent Management at Western Union
Read story All client stories