- 18+ years of expertise and best practices
- Unified, organically-built software
- Products built to meet your goals and processes
- Help making sure your people realize their potential
Client Success Framework
Focus, partnership, success
You deserve a solution focused on your success at every single step of your journey. You should also understand what to expect in terms of milestones, responsibilities, how we collaborate at every stage, and how we measure success together. Because we’re not successful until you are. This is what our Client Success Framework is all about.
Customer Success Package
Your path to success
We believe our success as a business depends on your success in getting value from our solutions. We invest heavily in the last "S" of Software as a Service and recognize that all clients have unique needs. That's why we have designed a customer success package just for you.
A personalized experience that works for you
Setting up any new solution comes with twists and turns. Let Cornerstone navigate this complex path so you can go live with confidence. Our focus is on processes, not functionality, during this pivotal moment in your experience. Our robust ecosystem of Cornerstone professionals and partners are fully equipped to set you up for success.
The right information and training at the right time
Your success matters to us. Cornerstone University's global team provides training experiences to help administrators master Cornerstone. We all learn differently. That's why we make sure you're successful using our solution no matter what your learning style is.
Create a captivating learning journey
Get your workforce excited to learn! Design an amazing, personalized learning experience with our wide range of learning content.
Client Success Managers
Your partner for paving the way to success
Cornerstone Client Success Managers (CSMs) are talent management leaders who can help you achieve strong business outcomes. Most CSMs come from HR backgrounds and used Cornerstone a lot before joining us. They know what lies ahead in your journey - and know what success looks like. Their sole focus is your success.
Ask questions. Be heard. Share insights.
Part of being successful is being heard. We make sure you have a voice, and a place to learn more. Collaborate and connect with other clients, find the answers you need, and share a tidbit or two from your own experience.
Global Product Support
Ensuring your success every single day
From the moment you start implementation, Cornerstone's Global Product Support team (GPS) is there as a guide and partner. There are different support packages for different needs - we'll help you choose what works for you.