Services - Client Engagement
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Client Engagement

Ask questions. Be heard. Share insights.

Ensuring you have an amazing experience is a must. That's what our engagement programs are about.
Making our best even better
Even if your service is great, we always want to be better. Our client insights channels enable this. You give us your feedback. We constantly improve.
Letting our clients drive
Engage with us and each other in ways that work for you. We have dozens of client-driven programs available to support you when and how you prefer.
The power of community
We wholeheartedly believe in our clients, employees, and experts. Together, they form this amazing coalition that empowers learning and collaboration.

Cornerstone Success Center

Learn, connect, resolve, and grow

Connect with the Cornerstone community. Ask experts those challenging functionality questions. Share ideas for the product roadmap. Stay in the loop about quarterly product releases - and much, much more.

Client Engagement Programs

Learn from the client community, and teach them a thing or two. Expand your professional network.

Connecting and networking are big parts of engagement. That's why we invest so much into our client engagement programs, which bring together thousands of learning and talent professionals. Depending on your role, industry, and product, there's a program for you. We have Communities of Practice, Product Advisory Councils, Regional User Groups, and Special Interest Groups.

3200+ Regional User Groups (RUGs)

Clients can network and learn from community members both locally and regionally. RUGs are held in-person, across 40+ regions globally. Administrators and business process owners come together to share insights and best practices.

Communities of Practice (COPs)

COPs bring together business process owners and administrators to network and learn solution-based practices from their fellow clients.
 

Special Interest Groups (SIGs)

Clients use these groups to meet peers who are interested in the same industries. We organize groups around the following topics, and launch new ones every year.
  • Financial & Insurance
  • Retail & Hospitality
  • Healthcare
  • Public Sector
  • Technology
  • Manufacturing
  • Higher Education
  • Nonprofit

Product Advisory Councils (PACs)

Select, senior-level clients use this interactive platform to provide feedback and influence Cornerstone's product direction. Members represent our whole client base. PACs help us make sure we align our products with our clients' short-and-longer-term business needs.

Success Stories

191 countries
30+ million subscribers
43 languages
"We're impressed with how Cornerstone leverages the user community."
Joshua Craver, VP of Talent Management at Western Union
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"Cornerstone has allowed us to solidify partnerships between HR and our different business units."
American AgCredit
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"Cornerstone's multiple layers of support make it simple to get the answers you need."
Mike Baker, Associate Vice President, Learning and Development, First Citizen's Bank and Trust of South Carolina
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"Cornerstone sets the bar in terms of service and relationship that exceeds our other vendors."
Cassie Atteberry, HR Management, Hallmark
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"Cornerstone has transformed the traditional client-supplier relationship into a real partnership."
Ariel Kestens, Global Head of Learning and Research for the IFRC
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Learn how Cornerstone's client engagement programs can ensure your success