Customer Story

Alamo Colleges: Building a Strategic Talent Management Program

Alamo Community College District (Alamo Colleges) serves more than 64,000 students across five member institutions in Bexar County, Texas. Students are taught by highly qualified faculty dedicated to creating a learner centered environment.

For Alamo Colleges, the key to student success begins with employee success. Yet retaining top employees was increasingly challenging. According to Linda Boyer-Owens, associate vice chancellor, HR and organizational development of Alamo Colleges, “The market for top talent in higher education is more competitive than ever. We need a proactive strategy to recruit, develop and retain our best employees.”

However, the reliance on eight different talent management systems was anything but proactive. Its existing LMS was not user-friendly and registration for online courses was around 12 percent. To make the tools easier to use, each member college had devised workarounds which provided no visibility of training, performance and succession planning.

Why Cornerstone

The impetus for change came when leadership discovered that employees were not taking professional development courses or completing compliance training. This prompted the search for a new unified talent management system. “While many colleges recognize the need to change how they manage talent in order to remain competitive, most have not yet taken action,” said Boyer-Owens. “Our approach was to look to the private sector, draw on best practices, and adapt them to meet the unique needs of higher education.”

After reviewing multiple vendors, Alamo Colleges selected Ellucian Talent Management Suite powered by Cornerstone OnDemand. The flexibility of Cornerstone’s unified platform would enable Alamo Colleges to align data, reporting, recruiting, planning and evaluation systems with existing institutional principles. According to Bruce Leslie, chancellor of Alamo Colleges, “The ability to foster collaboration and share training resources in the cloud, were key to our decision.”

The Results

Utilized technology to improve recruiting and retain top talent. Cornerstone has allowed Alamo Colleges to cross reference data between the Recruiting and Learning solutions to identify internal applicants with relevant training for new positions. “We want to be able to identify employees with specific skills and match them to positions for which they’re best suited, as well as find new ways to improve career growth and satisfaction,” said Hope Galvan-McCall, director of learning and talent management of Alamo Colleges.

Increased participation in compliance training. Prior to Cornerstone, Alamo Colleges discovered that only 5 percent of new employees had taken sexual harassment prevention courses. Today, 2,830 full-time employees have completed this training. In addition, the number of compliance-issue cases have dropped by 35 percent.

Increased course registrations and completions. Because Cornerstone is so easy to use, employees are excited to learn, and this has translated into a measurable uptick in registration and completion of courses. Within one year, registrations increased by 146 percent and completions by 230 percent.

Saved $100,000 in one year. Cornerstone allows the central learning manager to create and upload courses for employees. This has saved the institution $100,000 in just one year, when compared to using content that was licensed from outside vendors. Cornerstone has also made it easier to develop large-scale leadership training programs, a key component in succession planning.

Gained visibility and insight for improved planning. College leadership now has visibility into the entire lifecycle of employee learning, performance and succession, across all five colleges. This has not only improved workflow and goal alignment, but it has also provided a steady stream of data crucial to strategic planning.

Department heads are thrilled with the tools that correlate learning with performance. “Having a window into the work taking place is a game changer,” said Galvan-McCall. “I can envision the shift from a focus on day-to-day issues to thinking strategically about how goals are being served by my team, their skill sets and their performance.

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Citadele: Investing in a culture of learning and individual performance management

Customer Story

Citadele: Investing in a culture of learning and individual performance management

Citadele Group is an innovative, full-service financial group for both private individuals and companies. The Group offers a complete portfolio of banking, financial and private capital management services in the Baltic states. Citadele’s mission is to provide more opportunities to its clients by redefining modern banking – it aims to change the meaning of current financial business with innovations and an outstanding client experience beyond the formal frame. With the goal of becoming the Baltic banking champion, Citadele offers multiple career paths and a variety of professional development opportunities for all its employees. Our new path towards ambitious and modern goals also demands a change within our employees’ learning and performance tracking model. Improved tools and solutions are needed to streamline Citadele’s employee progression processes across 37 offices. Why Cornerstone? Recognising that employees are its most valuable asset, Citadele made sure that employees are the top priority in the process of change. Bearing this in mind, Citadele had three key requirements during the search for its talent management solution: the system needed to be easy-to-use; it needed to have the option to involve employees in individual goal-setting; and it needed to track feedback on an ongoing basis and provide tracking for necessary compliance training. The system also needed to feature engaging and motivating content to help Citadele boost talent retention rates. After considering 20 other vendors, Citadele chose Cornerstone OnDemand as it ticked all the required boxes in terms of being both an established SaaS platform and a well-developed system that adhered to all of Citadele’s needs. After considering 20 other vendors, Citadele chose Cornerstone OnDemand as it ticked all the required boxes in terms of being both an established SaaS platform and a well-developed system that adhered to all of Citadele’s needs. The Results Increased productivity. Since implementing Cornerstone Performance, Citadele has seen an improvement in its employees’ performance. The simplified goal-setting, monitoring and continuous feedback system means that employees feel more confident and more motivated at work. That in turn has led to increased productivity levels. According to Citadele’s recent feedback survey, more than 95% of employees expressed satisfaction with the system. Streamlined performance processes. Before Cornerstone, all records regarding employees’ career, training, obligatory certifications and performance appraisals had to be integrated manually. With Cornerstone Performance, managers now receive detailed analytics at the click of a button, meaning that employee goals, training activities and tracking have become optimised and tailored to employees’ needs. Enhanced employer reputation. Citadele strives for the status of best employer in the Baltic region. Partnering with Cornerstone has helped Citadele to attract and retain even more talent in the industry Full compliance visibility. Compliance training was one of the key requirements for Citadele. Since implementing the Cornerstone e-learning module, the company is now confident that all its employees have the necessary training to meet the industry’s compliance requirements. Citadele is also able to successfully track completions in order to meet deadlines. Motivation and passion for learning. Implementing Cornerstone Performance has helped Citadele to significantly raise the ambition and motivation of its employees. Necessary changes in individual performance management have pushed Citadele forward regarding its learning culture. Since then, the company has selected Cornerstone’s e-learning as its next module, in addition to the already launched Cornerstone’s Performance Appraisal System. This will allow each employee to choose their most convenient way to learn, integrating learning into their everyday work.

Announcing the Convergence 2021 featured speakers: Dan Levy and Malala Yousafzai

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Announcing the Convergence 2021 featured speakers: Dan Levy and Malala Yousafzai

We’re counting down the days to Cornerstone Convergence 2021. Get ready to join over 20,000 talent professionals on November 16-17 from the comfort of your laptop at this 100% virtual and completely free event. There’s so much to look forward to at this year’s event, but we’re especially excited to announce this year's special guest speakers, Dan Levy and Malala Yousafzai! Levy is an Emmy® Award-winning writer, actor, director and producer best known for his work on Schitt’s Creek. And Malala is the Co-Founder of Malala Fund, a recent Oxford graduate and a Nobel Prize laureate. To get you even more excited, here are two previews of their can't-miss Convergence sessions. Meeting the Moment with Dan Levy We give rise to our greatest work when we embrace the strengths that lie in our individuality and build a shared vision for something better. Join this session to hear Dan Levy share his personal journey of using creativity to overcome obstacles and Meet the Moment. Register to see Dan Levy A Moment with Malala What does it take to move forward in the face of adversity? To pursue a higher purpose, in spite of targeted violent backlash? When Pakistani education activist, Malala Yousafzai was just 15 she learned the answers to these questions as she recovered from an assassination attempt by the Taliban. Join this session to hear Malala share her story of personal resilience and collective purpose in driving global education for girls everywhere. Register to see Malala Even more excitement at Convergence 2021 The next year of work will be all about turning change into opportunities for everyone. Check out a sneak preview of just a few Convergence speakers and informative breakout sessions. Bold Thinkers Dealing with Microaggressions and Healing from Workplace Trauma – Featuring Minda Harts, CEO of The Memo LLC More Bold Thinker sessions led by Jason Lauritsen, Laurie Ruettimann, David Wilson, Josh Bersin and others. Customer Spotlights Delivering skills-first careers powered by AI – From Deutsche Post DHL and Alstom More strategies, tips and advice from the Cornerstone and Saba community in our Customer Spotlight track, featuring Dell Technologies, Johnson & Johnson, Nespresso, the Commonwealth of Kentucky and more. The Content Channel The World Premiere of Seat at the Table – A Cornerstone Original Series Other sessions focused on leading innovations in learning content from top providers such as Cornerstone Studios, TED, ITProTV and Mind Tools. Daily Keynotes Conversations with industry luminaries and Cornerstone executives about reimagining work and Cornerstone’s vision for leading the way. Join us at Convergence and Meet the Moment Convergence 2021 is your opportunity to get inspired, find “ah-ha” moments, connect with your peers and explore the future of work (and your role in it). As a talent leader, you're connecting what your people need to your organization's evolving goals so everyone thrives in this moment. We’ll see you there!

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