There's a trend in the marketplace to talk about happiness in the context of work. From Adam Grant to Eric Barker, thought leaders tell us that you'll be a much better employee - and a more productive leader, by the way - if you are happy and well adjusted.
There's another group of psychologists out there who believe that gratitude is the key to higher productivity and a better workforce. Robert Emmons believes that you will live a much richer life, and achieve better professional success, if you keep a gratitude journal and recognize the good work of your colleagues.
I like both concepts. Human resources professionals can't get enough of happiness and gratitude, in my opinion. I would go a step further and say that the most successful leaders in any field are the ones who demonstrate empathy on a regular basis.
Empathy, which is the ability to understand and share the feelings of another, is the killer leadership app. Here are three reasons why you should up your "empathy quotient" and start leading with your heart.
Empathy Allows You to Identify Happiness
Human resources professionals are challenged to make data-driven decisions on a daily basis. Quantitative analysis is important, but it's not everything. How do you quantify how much a valued employee loves her new puppy at home? Can the cloud tell you when your new employee who' recently relocated to your town misses her mom? How do you use data to evaluate when an esteemed colleague looks a little blue and needs a pep-talk?
Tapping into empathy will help you look for the important emotional triggers in the office that can help you enhance the "highs" and circumvent the "emotional lows" that are very common in a collective environment.
Empathy Helps You Express Gratitude
For those of you who are parents, you know that it takes more than twenty years for your kids to thank you for teaching them tough lessons in life. When you leverage empathy as an effective leadership trait, you can look around and see important cues from your colleagues. Did someone offer you feedback in a kind and straightforward way? Have you learned something new from a co-worker who didn't have to share her ideas but took the time to make your life easier? If you're empathetic, you'll thank someone before they realize that they are owed a thank you.
Retain Your Best Employees with Empathy
Nobody quits a job for money. People quit jobs when they don't feel loved and appreciated. I once stuck with a job that paid 25% less than market value because my boss was so kind to me during a family illness. When I returned from leave, I worked harder than I've ever worked to ensure that my team members knew that I loved them dearly. When I tried to explain why I was willing to earn less money than my peers at other companies, I told the story of how my boss expressed empathy and understood how I was feeling. She was marvelous. When she left our company, I followed her to her new organization!
Empathy is not just an amazing leadership skill. It's an essential life skill for anyone who wants to feel good about herself. Let's face it -- the global recession taught us that we work in tough economic environments that require us to watch out for ourselves. However, I believe that we look out for ourselves when we look out for other people.
Empathy is the best skill for HR professionals to possess if they want to grow into thoughtful, effective and astonishing leaders.
더 많은 정보를 원하시나요? 제품, 고객 사례 및 최신 산업에 대한 인사이트에 대해 더 알아보십시오.
고객 및 파트너와의 탄탄한 관계 구축
업무 환경이 빠르게 변화하는 현실에서 귀사는 역동적이고 적응력이 뛰어나야 합니다. 중요한 외부 이해 당사자와 탄탄한 관계를 형성하려면 전보다 훨씬 조직적으로 요구에 부응할 수 있어야 합니다. 유연성과 고유함을 갖춰 귀사의 비즈니스에 맞게 구축이 가능한 Cornerstone Extended Enterprise 는 귀사의 성장에 맞게 확장할 수 있으며, 외부 고객에게 충분한 정보를 제공하여 최신 오퍼링을 채택할 확률을 높여드립니다.
Cornerstone 스킬 그래프 기술 데이터시트
Cornerstone 스킬 그래프는 스킬을 중심으로 인재 전략을 구성하는 가장 좋은 방법입니다. 어떤 Cornerstone 제품을 사용하던 관계없이, 지능형 온톨로지에 접근할 수 있습니다. 지능형 온톨로지는 2억 5천만 가지 역할 전반에 걸쳐 53,000 가지가 넘는 스킬로 구성되어 있으며 모든 직원 프로필이 담겨 있습니다.