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Cuatro de cada diez ejecutivos de servicios financieros afirman que sus trabajadores no están preparados para adaptarse, reciclar sus habilidades ni asumir nuevos puestos, lo cual crea brechas de habilidades que sus organizaciones deben cubrir. Un entorno normativo y tecnológico en constante evolución, las expectativas de los clientes, las presiones en torno a la facturación, etc. aumentan los retos a la hora de gestionar la formación y el desarrollo de sus trabajadores.
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Building power skills everyone needs for success in financial services
The COVID-19 pandemic, the Great Resignation, The Great Reshuffling have caused major disruptions and challenges for all industries, including financial services and banking. Regulations in the sector continue to increase, with banks continuing to spend a large part of their income on compliance-related activities addressing geopolitical change, divergent regulation, data protection and governance, operational resilience, financial crime, customer trust, and ethical conduct. On top of that, these organizations have become prime targets for cybercrime, being 300x more likely to be hit than other businesses, costing organizations millions. Given all these challenges, L&D teams have to be strategic and agile to find and deliver up-to-date and relevant training content for employees to develop the skills and expertise to meet business needs.
