Office Hours: Why Your Top Performer Might Not Make the Best Manager

Don't be fooled—workers who perform well don’t always manage well. According to Gallup, companies pick the wrong candidate for a managerial position 82 percent of the time because they assume that if workers are really good at their jobs, they’re automatically qualified to mentor and manage others.

But that is not a logical conclusion. After all, teaching and leading are skills of their own—just because you know how to do a job well, doesn’t mean you have the skills to lead others to success.

Jeff Miller, AVP of Learning and Organizational Effectiveness at Cornerstone OnDemand, sees this faulty logic all the time. In this video, he describes the qualities that decision-makers should be looking for when promoting employees to management positions. The best person for the job might not be the most obvious.

Photo: Creative Commons