HCR ManorCare: Engaging Employees with Blended Learning & Improving Compliance Tracking
HCR ManorCare operates more than 500 healthcare facilities, including skilled nursing centers, long-term Alzheimer’s care, home health and hospice, and outpatient rehabilitation. Headquartered in Toledo, Ohio, the company has 60,000 employees across 32 states.
With hundreds of facilities across the nation, tracking training and managing compliance presented numerous challenges. Training resources were stored in various locations, including online in the company’s existing – but rarely used – learning management system. According to Jamie Trabbic, HCR ManorCare’s manager of learning assessment and strategy, “It was difficult to locate training records and related materials. Employees would end up recreating the wheel or not pursuing the training at all. Our training resources were significantly disjointed and under utilized.”
In addition, each business unit tracked training in a different manner, from transcribing records into spreadsheets to placing records in binders. This lack of consistency made it difficult to find records during surveyor visits.
Prior to selecting a new LMS, HCR ManorCare conducted a full needs assessment. This included forming a learning council representing managers from each area of the company. “Forming the learning council helped our decentralized leaders understand the need for a new LMS, as well as how the system could be used in specific functional areas,” said Trabbic. The company evaluated a total of 10 learning management systems. Necessary criteria included the ability to track in-person training, deliver online courses and monitor compliance. Seamless integration with WebEx also was critical, as the company delivers significant training through webinars. Both the learning services department and the learning council selected the Cornerstone Learning Cloud. According to Trabbic, “Cornerstone is recognized as an industry leader, and the Learning Cloud has the basic features we needed and room to expand to other options all within one organically developed product.”
Ensure training records are accessible to surveyors. With the Learning Cloud, training is now tracked consistently across all 500 facilities, and managers can access records instantly. “We use the Learning Cloud’s custom reporting to provide statistics for surveyors, and we’ve created the kind of reports surveyors need to see and share them with managers,” said Trabbic. “We now have the capability to pull anything we need out of the Learning Cloud.”
Increase usage of training. Since implementation, HCR ManorCare has seen an increase in usage of the company’s training opportunities. In a six-month period, 85 percent of employees logged in to the Learning Cloud and completed 300,000 courses. Over time, this translates to employees who are better prepared to meet compliance and provide quality patient care. “The numbers really speak to the value employees see in the system,” said Trabbic. “We never could have offered these opportunities with our previous LMS.”
Engage employees with blended learning. The Learning Cloud enables HCR ManorCare to engage employees with blended training opportunities. “We’re not just handing someone a three-ring binder with a checklist of the things they need to learn. Instead, we’re offering multiple ways of learning, delivering combinations of online courses, e-tests, onsite training and webinars,” said Trabbic. “With the Learning Cloud’s blended learning and tracking capabilities, we can go beyond that checklist mentality and ensure employees are truly engaged and understanding content.”
Provide on-demand training. raining via the Learning Cloud better accommodates employees who may only have a short time at a computer before they have to return to the facility floor. “We can deliver bite-sized training to all employees,” said Matt O’Connor, director of customer satisfaction for HCR ManorCare. “We’ve helped them understand that the Learning Cloud is a repository for a variety of learning materials. They know if they have questions they can go to the system and search for what they need.”
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Citadele: Investing in a culture of learning and individual performance management
Citadele Group is an innovative, full-service financial group for both private individuals and companies. The Group offers a complete portfolio of banking, financial and private capital management services in the Baltic states. Citadele’s mission is to provide more opportunities to its clients by redefining modern banking – it aims to change the meaning of current financial business with innovations and an outstanding client experience beyond the formal frame. With the goal of becoming the Baltic banking champion, Citadele offers multiple career paths and a variety of professional development opportunities for all its employees. Our new path towards ambitious and modern goals also demands a change within our employees’ learning and performance tracking model. Improved tools and solutions are needed to streamline Citadele’s employee progression processes across 37 offices. Why Cornerstone? Recognising that employees are its most valuable asset, Citadele made sure that employees are the top priority in the process of change. Bearing this in mind, Citadele had three key requirements during the search for its talent management solution: the system needed to be easy-to-use; it needed to have the option to involve employees in individual goal-setting; and it needed to track feedback on an ongoing basis and provide tracking for necessary compliance training. The system also needed to feature engaging and motivating content to help Citadele boost talent retention rates. After considering 20 other vendors, Citadele chose Cornerstone OnDemand as it ticked all the required boxes in terms of being both an established SaaS platform and a well-developed system that adhered to all of Citadele’s needs. After considering 20 other vendors, Citadele chose Cornerstone OnDemand as it ticked all the required boxes in terms of being both an established SaaS platform and a well-developed system that adhered to all of Citadele’s needs. The Results Increased productivity. Since implementing Cornerstone Performance, Citadele has seen an improvement in its employees’ performance. The simplified goal-setting, monitoring and continuous feedback system means that employees feel more confident and more motivated at work. That in turn has led to increased productivity levels. According to Citadele’s recent feedback survey, more than 95% of employees expressed satisfaction with the system. Streamlined performance processes. Before Cornerstone, all records regarding employees’ career, training, obligatory certifications and performance appraisals had to be integrated manually. With Cornerstone Performance, managers now receive detailed analytics at the click of a button, meaning that employee goals, training activities and tracking have become optimised and tailored to employees’ needs. Enhanced employer reputation. Citadele strives for the status of best employer in the Baltic region. Partnering with Cornerstone has helped Citadele to attract and retain even more talent in the industry Full compliance visibility. Compliance training was one of the key requirements for Citadele. Since implementing the Cornerstone e-learning module, the company is now confident that all its employees have the necessary training to meet the industry’s compliance requirements. Citadele is also able to successfully track completions in order to meet deadlines. Motivation and passion for learning. Implementing Cornerstone Performance has helped Citadele to significantly raise the ambition and motivation of its employees. Necessary changes in individual performance management have pushed Citadele forward regarding its learning culture. Since then, the company has selected Cornerstone’s e-learning as its next module, in addition to the already launched Cornerstone’s Performance Appraisal System. This will allow each employee to choose their most convenient way to learn, integrating learning into their everyday work.
Announcing the Convergence 2021 featured speakers: Dan Levy and Malala Yousafzai
We’re counting down the days to Cornerstone Convergence 2021. Get ready to join over 20,000 talent professionals on November 16-17 from the comfort of your laptop at this 100% virtual and completely free event. There’s so much to look forward to at this year’s event, but we’re especially excited to announce this year's special guest speakers, Dan Levy and Malala Yousafzai! Levy is an Emmy® Award-winning writer, actor, director and producer best known for his work on Schitt’s Creek. And Malala is the Co-Founder of Malala Fund, a recent Oxford graduate and a Nobel Prize laureate. To get you even more excited, here are two previews of their can't-miss Convergence sessions. Meeting the Moment with Dan Levy We give rise to our greatest work when we embrace the strengths that lie in our individuality and build a shared vision for something better. Join this session to hear Dan Levy share his personal journey of using creativity to overcome obstacles and Meet the Moment. Register to see Dan Levy A Moment with Malala What does it take to move forward in the face of adversity? To pursue a higher purpose, in spite of targeted violent backlash? When Pakistani education activist, Malala Yousafzai was just 15 she learned the answers to these questions as she recovered from an assassination attempt by the Taliban. Join this session to hear Malala share her story of personal resilience and collective purpose in driving global education for girls everywhere. Register to see Malala Even more excitement at Convergence 2021 The next year of work will be all about turning change into opportunities for everyone. Check out a sneak preview of just a few Convergence speakers and informative breakout sessions. Bold Thinkers Dealing with Microaggressions and Healing from Workplace Trauma – Featuring Minda Harts, CEO of The Memo LLC More Bold Thinker sessions led by Jason Lauritsen, Laurie Ruettimann, David Wilson, Josh Bersin and others. Customer Spotlights Delivering skills-first careers powered by AI – From Deutsche Post DHL and Alstom More strategies, tips and advice from the Cornerstone and Saba community in our Customer Spotlight track, featuring Dell Technologies, Johnson & Johnson, Nespresso, the Commonwealth of Kentucky and more. The Content Channel The World Premiere of Seat at the Table – A Cornerstone Original Series Other sessions focused on leading innovations in learning content from top providers such as Cornerstone Studios, TED, ITProTV and Mind Tools. Daily Keynotes Conversations with industry luminaries and Cornerstone executives about reimagining work and Cornerstone’s vision for leading the way. Join us at Convergence and Meet the Moment Convergence 2021 is your opportunity to get inspired, find “ah-ha” moments, connect with your peers and explore the future of work (and your role in it). As a talent leader, you're connecting what your people need to your organization's evolving goals so everyone thrives in this moment. We’ll see you there!