Attracting and retaining a skilled workforce long term has been a challenge for a number of public sector organizations. Sometimes seen as having too much bureaucracy and lower-than-average salary offerings, many have been turned away from government work. Further complicating the matter, many agencies have not upgraded their recruitment strategies or systems in years. Job descriptions often lack precision, and the hiring process often requires multiple steps that can be difficult to navigate for first-time applicants and may be discouraging other interested applicants from applying. All in all, according to a recent survey of over 70 public sector leaders in 18 states across the U.S., roughly two-thirds find it difficult to hire and keep talent.
Because many of these weaknesses are often the result of budget limitations, it's easy to assume that there isn't much organizations can do to boost hiring and retention. But on the contrary, there are key ways that organizations in the public sector can differentiate themselves and appeal to applicants.
The public sector may not be able to afford providing the perks that a Fortune 500 company or a well-funded startup can offer, for example, but it does provide employees with a solid work-life balance, opportunity for growth and the chance to make a significant difference in their community by achieving the organization's mission. According to the "State of Human Capital Management in Government" report, published by HCMG, WBR Insights and Cornerstone OnDemand, roughly 86% of government organizations offer work/life programs to ensure their workers are happy at home and at work, 85% offer one-on-one coaching to promote on-the-job growth, 80% offer employee recognition programs, 77% offer mentorship programs and 74% even offer tech training. These programs and initiatives can go a long way in attracting and retaining talent—it's just a matter of unifying them via a culture of development, and conveying an organization's commitment to that culture.
Defining a Culture of Learning
An effective talent development culture requires more than just a handful of learning courses—rather, it calls for prioritizing lifelong learning, building growth opportunities into every role and empowering employees to take charge of their own careers. Government agencies can take the first step toward improving recruiting and retention by tailoring their learning programs to specific employee preferences, since everyone learns a little bit differently. Creating a culture of continuous learning will not only result in more effective development programs, but it will also help the public sector stand out as it aims to attract skilled workers.
"We're in competition with the private sector for talent," said Dr. Trish Holliday, Assistant Commissioner and Chief Learning Officer at the Tennessee State Government's Department of Human Resources. "So, we need to create a culture where people feel heard."
Holliday has experienced hiring challenges firsthand. Over the past several years, she has played a vital role in revamping the state of Tennessee's work culture. "Our governor wanted to invest in the workforce," Holliday said. "We asked ourselves, 'How can we help people be their best and invest in a career in government?' And the answer was by creating a talent development culture."
However, this transition didn't happen overnight. It took over five years for the state to build and implement a talent and development culture. The transition began when the HR department identified several crucial talent management practices and established a rewards system to recognize stand-out employees and help them develop plans for career progression. Then, HR introduced an integrated talent management system, which allowed state leadership to share resources and align on strategy across departments.
Understanding that employees are at different stages in their career, and many of them have different learning styles, the state now offers a plethora of learning methods, including microlearning, on-the-job experiences, mentorship, and coaching. By offering a diverse range of learning options, organizations give employees the opportunity to learn on their own terms. And an increasing number of organizations are benefitting from these offerings. In fact, 57% of public sector organizations are now prioritizing offering training to employees on new platforms and solutions as a benefit that they hope will lead to improved employee retention.
The Road to Adoption
The State of Tennessee's learning program was so successful because the HR department had clear goals in mind. "Developing a learning culture takes more than just saying 'let's create a learning culture,'" Holliday said.
Public sector HR must create a plan of action to guide them before they can establish effective L&D programs. Organizational decisions tend to be made at the top, so it's important to gain buy-in from leadership even before discussing learning content or strategy. According to a recent survey from Project Management Institute, one in four organizations have had projects fail due to a lack of executive support. But when executives are involved in a project from the beginning, it is more likely to come to fruition. "When they build it, they support it," Holliday said.
Once HR teams receive that buy-in, they can begin to develop an L&D program that will drive employee growth in all levels and teams across your organization. This means designing programs that provide new and emerging managers with the skills they need to be good leaders. For instance, someone who has never managed a team might take a course on fundamentals of management or emotional intelligence for leaders. They might even approach a more experienced manager to serve as their mentor.
Offering training to managers and supervisors will impact not only their own professional journey, but also that of their subordinates. Establishing a culture of learning will help managers set a positive example for their employees, and encourage junior employees to begin planning their own career development. And when employees feel empowered, their overall performance and commitment to their work also improves.
To keep up with the competition, public sector agencies and organizations must take a holistic approach to employee development. L&D programs are most effective when linked to other HR activities, such as hiring, onboarding and performance management. By offering employees the opportunity to do meaningful work and participate in a comprehensive talent development culture, government organizations will be able to attract and retain the workforce of the future.
Photo: Creative Commons
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Citadele: Investing in a culture of learning and individual performance management
Citadele Group is an innovative, full-service financial group for both private individuals and companies. The Group offers a complete portfolio of banking, financial and private capital management services in the Baltic states. Citadele’s mission is to provide more opportunities to its clients by redefining modern banking – it aims to change the meaning of current financial business with innovations and an outstanding client experience beyond the formal frame. With the goal of becoming the Baltic banking champion, Citadele offers multiple career paths and a variety of professional development opportunities for all its employees. Our new path towards ambitious and modern goals also demands a change within our employees’ learning and performance tracking model. Improved tools and solutions are needed to streamline Citadele’s employee progression processes across 37 offices. Why Cornerstone? Recognising that employees are its most valuable asset, Citadele made sure that employees are the top priority in the process of change. Bearing this in mind, Citadele had three key requirements during the search for its talent management solution: the system needed to be easy-to-use; it needed to have the option to involve employees in individual goal-setting; and it needed to track feedback on an ongoing basis and provide tracking for necessary compliance training. The system also needed to feature engaging and motivating content to help Citadele boost talent retention rates. After considering 20 other vendors, Citadele chose Cornerstone OnDemand as it ticked all the required boxes in terms of being both an established SaaS platform and a well-developed system that adhered to all of Citadele’s needs. After considering 20 other vendors, Citadele chose Cornerstone OnDemand as it ticked all the required boxes in terms of being both an established SaaS platform and a well-developed system that adhered to all of Citadele’s needs. The Results Increased productivity. Since implementing Cornerstone Performance, Citadele has seen an improvement in its employees’ performance. The simplified goal-setting, monitoring and continuous feedback system means that employees feel more confident and more motivated at work. That in turn has led to increased productivity levels. According to Citadele’s recent feedback survey, more than 95% of employees expressed satisfaction with the system. Streamlined performance processes. Before Cornerstone, all records regarding employees’ career, training, obligatory certifications and performance appraisals had to be integrated manually. With Cornerstone Performance, managers now receive detailed analytics at the click of a button, meaning that employee goals, training activities and tracking have become optimised and tailored to employees’ needs. Enhanced employer reputation. Citadele strives for the status of best employer in the Baltic region. Partnering with Cornerstone has helped Citadele to attract and retain even more talent in the industry Full compliance visibility. Compliance training was one of the key requirements for Citadele. Since implementing the Cornerstone e-learning module, the company is now confident that all its employees have the necessary training to meet the industry’s compliance requirements. Citadele is also able to successfully track completions in order to meet deadlines. Motivation and passion for learning. Implementing Cornerstone Performance has helped Citadele to significantly raise the ambition and motivation of its employees. Necessary changes in individual performance management have pushed Citadele forward regarding its learning culture. Since then, the company has selected Cornerstone’s e-learning as its next module, in addition to the already launched Cornerstone’s Performance Appraisal System. This will allow each employee to choose their most convenient way to learn, integrating learning into their everyday work.
Announcing the Convergence 2021 featured speakers: Dan Levy and Malala Yousafzai
We’re counting down the days to Cornerstone Convergence 2021. Get ready to join over 20,000 talent professionals on November 16-17 from the comfort of your laptop at this 100% virtual and completely free event. There’s so much to look forward to at this year’s event, but we’re especially excited to announce this year's special guest speakers, Dan Levy and Malala Yousafzai! Levy is an Emmy® Award-winning writer, actor, director and producer best known for his work on Schitt’s Creek. And Malala is the Co-Founder of Malala Fund, a recent Oxford graduate and a Nobel Prize laureate. To get you even more excited, here are two previews of their can't-miss Convergence sessions. Meeting the Moment with Dan Levy We give rise to our greatest work when we embrace the strengths that lie in our individuality and build a shared vision for something better. Join this session to hear Dan Levy share his personal journey of using creativity to overcome obstacles and Meet the Moment. Register to see Dan Levy A Moment with Malala What does it take to move forward in the face of adversity? To pursue a higher purpose, in spite of targeted violent backlash? When Pakistani education activist, Malala Yousafzai was just 15 she learned the answers to these questions as she recovered from an assassination attempt by the Taliban. Join this session to hear Malala share her story of personal resilience and collective purpose in driving global education for girls everywhere. Register to see Malala Even more excitement at Convergence 2021 The next year of work will be all about turning change into opportunities for everyone. Check out a sneak preview of just a few Convergence speakers and informative breakout sessions. Bold Thinkers Dealing with Microaggressions and Healing from Workplace Trauma – Featuring Minda Harts, CEO of The Memo LLC More Bold Thinker sessions led by Jason Lauritsen, Laurie Ruettimann, David Wilson, Josh Bersin and others. Customer Spotlights Delivering skills-first careers powered by AI – From Deutsche Post DHL and Alstom More strategies, tips and advice from the Cornerstone and Saba community in our Customer Spotlight track, featuring Dell Technologies, Johnson & Johnson, Nespresso, the Commonwealth of Kentucky and more. The Content Channel The World Premiere of Seat at the Table – A Cornerstone Original Series Other sessions focused on leading innovations in learning content from top providers such as Cornerstone Studios, TED, ITProTV and Mind Tools. Daily Keynotes Conversations with industry luminaries and Cornerstone executives about reimagining work and Cornerstone’s vision for leading the way. Join us at Convergence and Meet the Moment Convergence 2021 is your opportunity to get inspired, find “ah-ha” moments, connect with your peers and explore the future of work (and your role in it). As a talent leader, you're connecting what your people need to your organization's evolving goals so everyone thrives in this moment. We’ll see you there!
CGL: Improving learning and performance capability through advanced digital solutions
Communities often need help when their quality of life is affected by crime. Homelessness, drugs, alcohol and domestic abuse all have an impact on the local area and this is where the CGL (Change, Grow, Live – formerly known as CRI) steps in. Every year, more than 120,000 people across England and Wales receive assistance to get back on their feet. At CGL, full-time staff and volunteers work to encourage and motivate people to take control of their lives. CGL now has more than 3,000 staff and 1,000 volunteers in more than 160 regional centers. With so many employees across a wide region, keeping track of their progress was proving to be difficult. Previously, there were instances where notes were lost, handwriting was illegible, copies were not being shared, and many of the action points from the meetings were missed. CGL knew they had to address this by empowering its employees and volunteers by implementing a unified talent management solution. Why Cornerstone To overcome its reliance on paper-based records, CGL decided it had to go digital. It chose the talent management tools from Cornerstone OnDemand, selecting Cornerstone Learning and Cornerstone Performance solutions. The solutions enabled CGL to standardise its recordkeeping across the organisation. What happened in one office needed to be replicated in another, even if it is hundreds of miles away. So, for the first time, the performance management process was exactly the same across the country. Through Cornerstone, CGL now has the ability to deliver, track, view and report on all learning and development progress across the organisation. In turn, it brings unity and consistency to all its training modules. Furthermore, through Cornerstone’s cloud-based talent management software, CGL was able to empower its employees and volunteers through learning and development, as well as foster a more aligned performance management process throughout the organisation. The sharing of best practices developed a powerful team of employees and volunteers that could provide the best possible service to those that CGL works with. Results Created central access to learning. Cornerstone has provided CGL with central access to learning and development from any device. It has revolutionised the way that CGL is able to quality assure and monitor both individual and overall service performance. Improved Customer satisfaction. Sandra Eden, Development Manager at CGL in the Midlands, said “Quality performance reviews contribute to positive outcomes and achievements, improved staff engagement and customer and stakeholder satisfaction. The quantitative and qualitative detail driving everything that we do is now easily accessible at the click of a button.” Standardised performance reviews. CGL constructed a thorough marketing plan to prepare for the roll out of the new system across its workforce. With tailored emails outlining clear benefits – both from a line manager’s perspective and frontline perspective, uptake in the first week was 15 percent. So far, just a few months after rolling out the service, 1,791 performance reviews have been created across CGL. Increased employee and volunteer engagement. The newly introduced Welcome Page on the training site has had an immediate impact. An internal Stonewall diversity survey generated only 17 respondents prior to using Cornerstone; three days after a message and link were posted on the new hosting site, the number of respondents rose to 82 – a 482 percent increase. Kevin Crowley, Executive Director – Quality, Governance and Innovation at CGL values the visibility he has over the organisation. He said, “Using Cornerstone to bring performance development online has really given us a powerful tool to more closely align learning with performance and ensure our staff has the necessary skills and knowledge to provide the best possible service to those we work with. We have been able to build up a national picture of our strengths, and can identify and share good practice to ensure continuous improvement across the organisation.”