Artificial Intelligence, machine learning and cognitive computing are slinking into every nook, cranny and call center of the workplace. But this is not a dystopian future where man is pitted against the evil machine. Instead, the future is much more likely to look like man and machine working in harmony—combining complementary strengths to transform business for the better.
Yes, it would make a lousy sci-fi movie. But if done right, it will make for a great work environment.
In some ways, the future is already here. From Siri and Alexa to self-driving cars, there is technology already capable of mimicking human behavior. Businesses have received the message loud and clear that it's time to integrate with technology: The Deloitte Human Capital Trends 2017 report revealed that 38 percent of companies will fully implement robotics and automation in the next five years.
What can HR do to prepare their workforce for the imminent arrival of tomorrow's technology?
Create a Liquid Workforce
There are no jobs for life in the digital age, so workers constantly need to reinvent their skills to keep up with business needs. With the pace of change ever quickening, companies need what Accenture calls a "liquid workforce" of employees—agile enough to perform a range of tasks, who can grow and adapt with the company rather than perform one fixed task.
Josh Bersin, principal and founder of Bersin by Deloitte, talks about the rise of the Hollywood model or a network of teams approach, where people band together for a specific project and then move on when it's complete (similar to a film crew and actors work on a movie and then move to a new production).
This should be a good thing for employees, offering them the chance to grow and learn and ultimately do more interesting and varied jobs. It should also keep boredom at bay, which is great for engagement.
If that's the future, the role of HR and the rest of the senior team is to identify key areas where AI will have the biggest impact and start putting programs in place to help people learn new skills or widen their learning. It also means HR must hit home the importance of life-long learning, and provide opportunities for employees to constantly upgrade their skills and experiences.
Foster Soft Skills
The ironic consequence of more automation is that our unique human qualities are becoming more important. Soft skills are more in demand than ever: A 2015 LinkedIn survey found that 59 percent of hiring managers found it difficult to hire staff with the soft skills they required.
While machines are better than humans at repetitive tasks, people are good with uncertainty. For the most part, we excel at empathy and dealing productively with other people. HR needs to both recognize and nurture talented employees in these areas, while helping others improve the soft skills they lack.
These people skills will be particularly important in the Bersin work model, where people are continually being asked to join new teams and work with different people across departments.
Prioritize Right-Brain Thinking
HR needs to hire and inspire their workers to do more strategic thinking, aided by technology. Alongside soft skills, creativity is becoming a prized quality in the age of AI and automation. Lateral thinking and the ability to analyze and interpret the cold, hard data that machines provide and turn that into useful insight is a key skill. It's the perfect melding of machine and human intelligence.
That means that HR needs to think about hiring people who have creative flair, rather than just a checklist of qualifications. There are many ways HR can identify these people, but a simple way at interview stage is to ask them competency-based questions about how they used creative thinking in previous roles.
The robots are coming, but it isn't a threat. It's an opportunity for humans to be more creative and productive at work.
Photo: Creative Commons
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4 Ways to Expand Your Social Media Recruiting Strategy
Social media is ubiquitous, and companies are using it in many different and innovative ways for enhancing their sales, marketing and customer services. So why is it then that many HR departments still fail to see social media as more than a job board? Outside of the office, the same HR people happily engage with friends on Facebook, share news and ideas on Twitter, look at pictures on Instagram and send snaps on Snapchat. But when they put their work hat on they seemingly forget why they use social in the way they (and hundreds of millions of other users) do every day, and resort back to just posting jobs (in a boring way) on social media! Of course there is nothing wrong with job posting, and it's often an effective approach to reaching an audience, but not all of the time. According to LinkedIn, only 12 percent of the working population are actively seeking new employment. So, if all you do is post jobs on your LinkedIn, Twitter or Facebook page, you are consciously ignoring the other 88 percent of the working population who might be interested in hearing more about your company in general. Creating and sharing interesting content about your company such as employee stories or volunteer days help bring your employer brand to life. It might even trigger people to reach out to you and find out more about your job opportunities. In truth, mixing up your social media feeds with a variety of content will provide more depth and candidate engagement. Here are four ways to expand your social media strategy and engage with new potential candidates. 1) Candidate Sourcing With people using an average of more than five social networks, sourcing talent via social media makes absolute sense. Branch out from just using LinkedIn and look to sites like Twitter, Facebook and Google+ to search for and engage with prospective talent. Try search tools like Followerwonk to search Twitter bios for keywords and job titles, a clever Chrome browser extension called Intelligence Search that easily searches Facebook and using the search bar at the top of Google+. They will help you identify new talent. If you are looking to build social media pipelines then try Hello Talent. It is a great free tool that allows you to build talent pipelines from many different social networks by using a browser extension. 2) Competitor Monitoring Social media is a fantastic source of information and data. By using tools like Hootsuite and Tweetdeck, you can monitor the social media activity of your competitors. Both of these tools allow you to set up search columns, where you can enter things like keywords, hashtags, Twitter names and track when any of these are mentioned on sites such as Twitter. You can use the interact or use the insights accordingly. 3) Resources for Candidates Consider your Facebook page (or Twitter channel) as a real-time customer services channel for you to engage and communicate with both new and existing candidates in the recruitment process. Provide links to your social media pages to candidates at all stages in the process and encourage them to visit the pages and ask questions about any part of the process. You can also share useful information about working for the company, including locations, employees and other relevant news. 4) Live Recruitment Events Not everyone can attend the many recruitment events happening every month. But by using social media like Twitter, Facebook Live, Instagram and Snapchat, you can easily provide live commentary for these events you attend or host. Real-time video via Facebook Live and interaction via Twitter chats are superb examples of ways to regularly engage with a live audience of potential candidates. With social media firmly established in our working lives, I question how much more evidence HR departments will need to fully embrace this "new" form of candidate engagement. Photo: Twenty20
Cartoon Coffee Break: Unconventional Recruiting
Editor's Note: This post is part of our "Cartoon Coffee Break" series. While we take talent management seriously, we also know it's important to have a good laugh. Check back every two weeks for a new ReWork cartoon. Missed the Recruiting Trends conference? From the state of recruiting automation adoption, to the role that the human element still plays in recruiting, our recap covers everything you need to know. Header photo: Creative Commons
The Latest Office Benefit Is Tackling Student Debt
Modern companies are more than just employers — increasingly, they are also gyms, cafeterias and even laundromats. As perks like yoga class, free lunch and complimentary dry cleaning become the norm, companies continue to push the boundaries on ways to attract and retain top talent by providing much more than a paycheck to employees. The latest in the slew of new workplace benefits? Student loan assistance. In April, Chegg partnered with Tuition.io to give full-time employees extra cash for student loan reduction. Then in September, consulting firm PricewaterhouseCoopers announced it would provide up to $1,200 to help employees pay off loans annually. As a benefit, student loan assistance programs are certainly still in their infancy— one survey found that only 3 percent of companies offer such a benefit. But experts say that may soon change as companies seek to differentiate themselves in a competitive hiring environment. "We think student loan benefits are poised to be the next big benefit; similar to what 401(k) matching was when it was first introduced," says Dana Rosenberg, who leads employer and affinity group partnerships at Earnest, a lender that offers student loan refinancing and works with companies to create loan pay-down programs. The Burden of Student Debt Such programs could be extremely attractive to debt-laden Millennials. Around 40 million Americans collectively carry $1.2 trillion in student loan debt, and the graduating class of 2015 was the most indebted class in history with an average debt of $35,000 (a superlative they won't hold for long come May 2016.) For employers looking to adjust benefits to correspond to the changing demographics of their employee base, student loan programs hit the mark. "In 2016, our employees will be 80 percent millennials, and we also hire close to 11,000 employees directly out of school each year," says Terri McClements, Washington Metro managing partner of PwC. With student debt often preventing young people from participating in 401(k) plans and reaching traditional life milestones, the benefit could potentially make a large impact on employees' financial and personal well-being. A study from the American Student Association found that 73 percent of people with student loans reported putting off saving for retirement or other investments due to their debt, 75 percent reported delaying a home purchase and 27 percent reported it was difficult to buy daily necessities. "Student loans can be a very stressful thing to deal with, so if we can give our employees peace of mind, that's great," says Caroline Gennaro, corporate communications manager at Chegg. The Allure for Employers Student debt assistance programs aren't just attractive to employees, either. Rosenberg says there are significant benefits for the organizations that offer them as well. "Employers that offer programs to help their employees get out from under their debt load are seeing big benefits: increased retention, more competitive recruiting and, perhaps most importantly, happier employees who have additional cash flow to put towards their life goals," Rosenberg explains. Rosenberg says happier employees are more engaged employees, who tend to be more productive. Studies show that companies with high employee engagement experience lower turnover and have double the rate of organizational success than their less-engaged counterparts. Student loan benefit programs may also lead to a more diverse workforce, attracting employees whose financial backgrounds meant they had to take on more debt for their education. "Diversity and inclusion are also very important to us, so the ability to offer this benefit can help minorities who come out of school with a higher debt burden," says McClements. A Promising Response Companies say the response to their student loan assistance programs have been overwhelmingly positive. Chegg has had more than 80 people sign up since they started their program this summer, and they've already eliminated roughly 86 years of collective loan repayments for their employees. Companies are also finding these programs are a way to differentiate themselves from organizations that may offer more generic benefits. "As a company in the San Francisco Bay Area, we are always looking to attract the best and brightest in the industry, and this benefit is a big draw," says Gennaro. Photo: Shutterstock