Blog Post

How HR Leaders Can Connect Processes and Facilitate Continuous Learning

Shawn Flynn

AVP of Global Thought Leadership & Advisory Services, Cornerstone OnDemand

2020 has continued to pose challenges for organizations. Lockdowns have caused decreased revenues, work from home orders have caused blind spots, and companies have been striving to stay connected. However, as things return to normal, businesses need to be ready to hit the ground running. In this, your employees need to be ready for whatever challenge presents itself.

To achieve this, your employees need the skills and knowledge to stay ahead of the new business landscape. How can you achieve this? How can you keep up to date with training needs and progress? Today, we’d like to explore the importance of upskilling in business resilience, how continuous learning makes business resilience possible, and how the Cornerstone integration in ServiceNow facilitates this.

Upskilling is Key

As discussed in a recent report from APQC, one of the most important facets of recovery and long-term resilience is upskilling and reskilling employees.

Flexibility, Innovation, and Change Management Skills Needed Now More Than Ever

In this, organizations are expecting more flexibility and are looking to encourage innovation, change, and communication at their workforce. The study notes:

"Though the pandemic stresses the necessity of these skillsets, they’ve actually been a growing focus over the last couple of years. The impacts of digital and organizational transformations and the pace of changes in business environments have driven the need for key skills in agility, change management, and technology fluency across functions."

Recovery Is a Growth Mindset

But as mentioned, this is nothing new. Companies have been looking to encourage these skills for years. After all, how much does recovery differ from growth? Think of it like this: Recovering from year-over-year revenue loss to neutral is not much different than accelerating revenue growth.

That said, companies need to encourage a growth mindset in their staff and strive to train them as efficiently and effectively as possible. Organizational leadership needs to stay ahead of training needs, mitigate skillset atrophy, and prepare employees for a new landscape.

Continuous Learning Can't Exist in Silos

For many HR leaders, the question isn’t "what?", but "how?" You’ve been in this business long enough to understand the value of training and development—but you’ve also been in this business long enough to know the challenges that go into employee development.

Employees have different learning styles, different levels of development, and different expectations. On the other hand, it’s your job to keep track of this, providing an intuitive learning experience and staying ahead of training needs. Harder yet, you have to balance learning with change. Too often, you’ll end up planning and refining a strategy—only for the market to shift.

Continuous learning can help address the challenges, but too often, HR professionals are trying to manage this process in a silo. Emails about required training get ignored, disconnected platforms leave you with training blind spots, and siloed technology is too often held together with strings and duct tape.

The Power of Consolidation: Connected Workflows Facilitate Continuous Learning

Empowering your staff to become more flexible, innovative, and ready for change requires connection. To do this, you need rapid access to accurate information, allowing you to track what matters and stay ahead of business needs.

With platform consolidation, you can set up workflows to work with a variety of applications and business processes. However, platform consolidation can’t create more work than it facilitates.

To achieve this, companies need a solution that can:

  • Simplify Integrations: Empower business users by connecting applications and give them the freedom to develop workflows without complex, costly integration tools.
  • Drive Speed and Increase Productivity: Take advantage of a scalable publish–discover–reuse framework to build productive time back into the business so your people can focus on what matters most.
  • Reduce the Workflow Workload: Continue to improve your training workflows with analytics, allowing you to build better employee development programs.

Introducing Cornerstone + ServiceNow

Organizations with a growth mindset need to facilitate a culture of continuous learning and development. But for many HR managers and business leaders, even the best programs fall by the wayside if you can’t keep up with the who, what, when, and why of your talent initiatives.

It’s why, as mentioned above, we recently announced a new integration with ServiceNow, a leading digital workflow technology provider, to immediately offer platform interoperability to our joint customers and promote cultures of continuous learning.

Organizations that rely on Cornerstone to train and new skill their employees can now directly integrate their Cornerstone Learning solution with their ServiceNow® HR Service Delivery solution. Whether you need an integration built to unify employee experiences or an always up-to-date employee training and certification platform, Cornerstone and ServiceNow help make it happen.

  • Assign learning tasks and to-do items from Cornerstone into ServiceNow
  • Enable employees to see and complete ServiceNow tasks, along with other tasks assigned to them, all in one place
  • Seamless navigation and completion of learning courses between Cornerstone and ServiceNow

With these connected workflows, organizations can remove barriers of switching back and forth between platforms to enable learning in the flow of work.

Learn more about the ServiceNow Partnership

To learn more about how you can optimize your learning workflows visit the ServiceNow HR Service Delivery integration with Cornerstone OnDemand listing, in the ServiceNow Store.

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Cornerstone Partners With Microsoft to Bring Learning into the Flow of Work

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Cornerstone Partners With Microsoft to Bring Learning into the Flow of Work

Making time for learning during a busy workday is challenging. According to a recent survey, a majority of employees reported thattime is the biggest barrier to their development. But over the course of the pandemic, and even in the years before, we’ve seen how quickly business needs—and therefore, the needs for employee skills—change. Learning is more important than ever and needs to be delivered in new ways that drive accessibility and information retention. To help companies remain truly adaptable and nimble, they need to integrate learning into the flow of work. It’s why Cornerstone and Microsoft are partnering to make learning in the flow of work possible and support employees’ growing learning needs. Both of Cornerstone’s LMS platforms (Cornerstone Learning and Saba Cloud) will be integrated into Microsoft Viva—Microsoft’s new Employee Experience Platform (EXP)—to make it easy for employees to discover, share and engage with learning content without having to switch back and forth between solutions. "Cornerstone is bringing great value to organizations by integrating its solutions within Microsoft Teams, right where employees are working every day," said Kirk Koenigsbauer, COO, Experiences + Devices at Microsoft Corp. "The new Microsoft Viva empowers employees to make learning and development a natural and intuitive part of their daily work." How Cornerstone Powers Learning in the Flow of Work on the Microsoft Employee Experience Platform Powered by Microsoft 365 and experienced through Teams, Microsoft Viva seamlessly helps your organization build human connection, foster growth and wellbeing, and drive peak business performance. And now that experience encompasses learning, including the integration with Cornerstone. Incorporating learning opportunities from Cornerstone’s LMS offerings into Microsoft Viva Learning makes it easy not only to access learning, but also integrate it into the flow of work. Employees using Teams can seek out, share and/or assign learning content based on their current needs. For example, if an employee is struggling with their workload, a manager could engage in a real-time 1:1 conversation and based on that discussion, serve up training on time management or organization skills. This way, in addition to providing real-time coaching and feedback, the manager is also able to give their employee development resources in a timely and relevant manner. In another instance, an employee that’s familiar with HTML but hasn’t used the skill for a while might find a quick refresher course—rather than spending time and energy re-learning through trial-and-error. For more on the power of this partnership, watch this video announcing Microsoft Viva Learning Removing Barriers to Learning Cornerstone and Microsoft’s collaboration will help remove barriers to learning and empower organizations and their employees to grow and adapt for the future. Our learning solutions contain training to meet employee needs across on-demand learning, compliance and career development. Through this partnership and through Microsoft, employees will soon have the ability to access learning where they are, when they need it, to power stronger individual and company performance. As a leader and pioneer in learning, we’ve accumulated the largest pool of learning data and insights in the world over the course of our 20 years in business. We are thrilled to share that experience, expertise and passion with Teams and its users. Read the full announcement to learn more about Cornerstone’s partnership with Microsoft.

Cornerstone Cares Free Learning Portal Recognized for Online Learning Innovation by EdTech Breakthrough

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Cornerstone Cares Free Learning Portal Recognized for Online Learning Innovation by EdTech Breakthrough

Today, we are honored to share that EdTech Breakthrough, a leading market intelligence organization that recognizes the top companies and solutions in the global educational technology market, has selected Cornerstone as the 2020 winner of its "Adaptive Learning Solution of the Year" award in the second annual EdTech Breakthrough Awards program. This year’s program attracted more than 1,750 nominations from over 15 different countries throughout the world. Helping K-12 teachers transition to online learning With more than 55 million U.S. students displaced from school closures due to COVID-19, thousands of educators were forced to quickly adapt to an online learning format, requiring them to rapidly transform how they teach and engage with their students. Responding to this vast and pressing need, Cornerstone leveraged its internal expertise in online learning to create a free content playlist as part of its Cornerstone Cares solution for teachers, offering best practices and tactical information as educators shift to this new way of teaching. To date, over 70,000 people have visited the site since its launch in March, in addition to the millions of users who leverage Cornerstone Learning and Content Anytime through their organizations’ portals. A critical need for adaptive learning solutions "Both the significant increase in online learning consumption by learners on the Cornerstone Learning platform and the free resources offered through Cornerstone Cares demonstrate the critical need for adaptive learning solutions that provide relevant and authentic content," said Lisa Hartley, AVP of Growth Products at Cornerstone. "We are extremely proud to contribute to the dedicated educators during this difficult time and this 2020 EdTech Breakthrough Award is a fantastic validation of the hard work and innovative thinking from the entire Cornerstone team." This specially curated Cornerstone Cares playlist features courses such as "A Teacher’s Guide to Online Learning," designed by former teacher and Head of Cornerstone Studios, Summer Salomonsen, Ed.D. The resource includes bite-size, informative videos and downloadable guides that elevate the conversation from "How do I teach online?" to "How might I continue to connect with and impact my students online?" Due to teachers being under a significant amount of pressure with limited time to make this transition, the content is short, digestible and available on any device or platform and also easily downloadable for those who don’t have online access at home. Learn more about EdTech Breakthrough and Cornerstone Cares If you want to learn more about the 2020 EdTech Breakthrough Awards and see a complete list of winners, please visit their site. You can also check out Cares.CSOD.com to access learning content on a variety of critical topics that can help you transition to a remote working or teaching environment, manage stress and mitigate unconscious bias - all for free on Cornerstone Cares.

Cornerstone Earns Multiple 2020 Top Rated Awards by TrustRadius

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Cornerstone Earns Multiple 2020 Top Rated Awards by TrustRadius

As a global people development leader, Cornerstone is obsessed with enabling our clients to achieve significant business results through world-class learning, recruiting, performance and HR technology solutions. Because innovating for the success of our clients is our top priority, we are honored to be named a leader among Corporate Learning Management, Talent Management and Employee Performance Management solution providers! The recognition by TrustRadius holds significant value to our company as these lists are based purely on above-average customer satisfaction ratings for business technology. Since 2016, the TrustRadius Top Rated Awards have become the industry standard for unbiased recognition of B2B technology products. Based entirely on customer feedback, they have never been influenced by analyst opinion or status as a TrustRadius customer. Learn more about the TrustRadius Top Rated Awards and hear from verified users on how much they value Cornerstone: ● Corporate Learning Management ● Talent Management ● Employee Performance Management Are you a Cornerstone client and looking to share your own feedback? Please leave a review here!

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