Resource Corner

mobile menu

Home >
Joanne Holbrook

All posts from Joanne Holbrook


Blog Post

Why Learning Experience Matters to Your Employees—And Your Customers

You know how important the customer experience is to you personally, and to your business: Research shows it's a major competitive differentiator. A good customer experience attracts loyal, repeat customers—for instance, I always buy Lucky Brand Jeans because I have never had a bad experience with them (and my jeans always fit). A bad customer experience is just bad for business and customers have less and less tolerance for it. One survey found 32 percent of customers would stop doing business with a brand they loved after just one bad experience.

image

Take us for a spin

get started

Products

RecruitingLearningDevelopmentPerformanceCareersHRContent

PrivacyCookiesTerms of Use
©Cornerstone 2021