Témoignage de client
Citadele: Investing in a culture of learning and individual performance management
Citadele Group is an innovative, full-service financial group for both private individuals and companies. The Group offers a complete portfolio of banking, financial and private capital management services in the Baltic states. Citadele’s mission is to provide more opportunities to its clients by redefining modern banking – it aims to change the meaning of current financial business with innovations and an outstanding client experience beyond the formal frame.
With the goal of becoming the Baltic banking champion, Citadele offers multiple career paths and a variety of professional development opportunities for all its employees. Our new path towards ambitious and modern goals also demands a change within our employees’ learning and performance tracking model. Improved tools and solutions are needed to streamline Citadele’s employee progression processes across 37 offices.
Why Cornerstone?
Recognising that employees are its most valuable asset, Citadele made sure that employees are the top priority in the process of change. Bearing this in mind, Citadele had three key requirements during the search for its talent management solution: the system needed to be easy-to-use; it needed to have the option to involve employees in individual goal-setting; and it needed to track feedback on an ongoing basis and provide tracking for necessary compliance training. The system also needed to feature engaging and motivating content to help Citadele boost talent retention rates. After considering 20 other vendors, Citadele chose Cornerstone OnDemand as it ticked all the required boxes in terms of being both an established SaaS platform and a well-developed system that adhered to all of Citadele’s needs.
After considering 20 other vendors, Citadele chose Cornerstone OnDemand as it ticked all the required boxes in terms of being both an established SaaS platform and a well-developed system that adhered to all of Citadele’s needs.
The Results
Increased productivity. Since implementing Cornerstone Performance, Citadele has seen an improvement in its employees’ performance. The simplified goal-setting, monitoring and continuous feedback system means that employees feel more confident and more motivated at work. That in turn has led to increased productivity levels. According to Citadele’s recent feedback survey, more than 95% of employees expressed satisfaction with the system.
Streamlined performance processes. Before Cornerstone, all records regarding employees’ career, training, obligatory certifications and performance appraisals had to be integrated manually. With Cornerstone Performance, managers now receive detailed analytics at the click of a button, meaning that employee goals, training activities and tracking have become optimised and tailored to employees’ needs.
Enhanced employer reputation. Citadele strives for the status of best employer in the Baltic region. Partnering with Cornerstone has helped Citadele to attract and retain even more talent in the industry
Full compliance visibility. Compliance training was one of the key requirements for Citadele. Since implementing the Cornerstone e-learning module, the company is now confident that all its employees have the necessary training to meet the industry’s compliance requirements. Citadele is also able to successfully track completions in order to meet deadlines.
Motivation and passion for learning. Implementing Cornerstone Performance has helped Citadele to significantly raise the ambition and motivation of its employees. Necessary changes in individual performance management have pushed Citadele forward regarding its learning culture. Since then, the company has selected Cornerstone’s e-learning as its next module, in addition to the already launched Cornerstone’s Performance Appraisal System. This will allow each employee to choose their most convenient way to learn, integrating learning into their everyday work.
Ressources similaires
Vous souhaitez continuer à apprendre ? Découvrez nos produits, les témoignages de nos clients et les actualités du secteur.
Témoignage de client
Des carrières axées compétences grâce à l'IA
Le groupe DHL est le leader mondial de la logistique. DHL se compose de plusieurs divisions commerciales très soudées qui travaillent en synergie pour répondre aux besoins des clients.
Témoignage de client
RPS met tout en œuvre pour simplifier la complexité
Présent dans 125 pays, RPS est un prestataire de services professionnels international spécialisé dans les environnements naturels et bâtis. La société emploie des collaborateurs de tous milieux, notamment des consultants, des universitaires, des scientifiques, des architectes et des ingénieurs. Jusqu'en 2018, les RH étaient décentralisées. Aucune stratégie mondiale n'était en place, le poste de directeur/directrice des ressources humaines n'avait pas été créé et plusieurs systèmes et processus manuels coexistaient.
Témoignage de client
Déployer une plateforme de contenus : l’expérience du groupe Delachaux
Permettre à tous les salariés de se former quand ils le veulent, comme ils le veulent : c’est ce que les plateformes de contenus digitales rendent aujourd’hui possible. Mais le rêve ne devient pas réalité en claquant des doigts : de la décision à l’appropriation par les utilisateurs, il y a bien des étapes à franchir. Les retours d’expérience restent le meilleur moyen de s’en faire une idée. Le Groupe Delachaux, par la voix de sa Learning & Development Manager Hong Nguyen, a détaillé lors d’un récent webinar le déploiement de la solution de Cornerstone Content Anytime.