Témoignage de client

MetroPCS

MetroPCS Communications is one of the nation’s leading providers of flat-rate, no-annual-contract, unlimited wireless communications service. MetroPCS operates more than 150 company-owned stores, and approximately 4,500 independent authorized dealer locations (“doors”). For MetroPCS, a lack of one-on-one contact with the thousands of employees hired directly by the dealer doors made it difficult to provide timely, relevant training. While the company operated an online university designed to give sales associates access to product, rate plan, and selling skills information, the learning management system (LMS) used to create and run the university was both unreliable and limited in its functionality. Even worse, the online university vendor’s customer service was woefully inadequate, and as the system lacked a way to identify end users, MetroPCS couldn’t reliably track which associates were accessing and completing training and how training was affecting sales.MetroPCS Communications is one of the nation’s leading providers of flat-rate, no-annual-contract, unlimited wireless communications service. MetroPCS operates more than 150 company-owned stores, and approximately 4,500 independent authorized dealer locations (“doors”). For MetroPCS, a lack of one-on-one contact with the thousands of employees hired directly by the dealer doors made it difficult to provide timely, relevant training. While the company operated an online university designed to give sales associates access to product, rate plan, and selling skills information, the learning management system (LMS) used to create and run the university was both unreliable and limited in its functionality. Even worse, the online university vendor’s customer service was woefully inadequate, and as the system lacked a way to identify end users, MetroPCS couldn’t reliably track which associates were accessing and completing training and how training was affecting sales.

Ressources similaires

Vous souhaitez continuer à apprendre ? Découvrez nos produits, les témoignages de nos clients et les actualités du secteur.

Gestion des talents : comment les entreprises françaises abordent-elles 2024 ?

Billet de blog

Gestion des talents : comment les entreprises françaises abordent-elles 2024 ?

En 2023, les organisations ont affronté une conjoncture incertaine, une inflation galopante et une pénurie persistante de talents sur des profils stratégiques. Le tout sur fond d’accélération de la révolution technologique. Dans ce contexte, la gestion des talents a vécu une année sous forte pression, avec un enjeu central pour les organisations : se donner les moyens de la transformation en matière de compétences et de capital humain.

Planifiez un entretien personnalisé

Discutez avec un expert Cornerstone pour savoir comment nous pouvons répondre aux besoins spécifiques de votre organisation en matière de gestion du personnel.

© Cornerstone 2024
Mentions légales