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Convergence 2019 Day One: Discovering the Power of Potential

Cornerstone Editors

What powers your business? This is the question Adam Miller, CEO and president of Cornerstone posed to a crowd of over 2,000 attendees to kick-off Cornerstone's 17th annual Convergence conference in San Diego. For Miller, the answer has remained the same since his very first Convergence conference nearly twenty years ago: It's "the power of potential" within every single employee. "If you tap into the power of potential amongst your own workforce, you can do amazing things," says Miller.

This is particularly important now as the fourth industrial revolution, also known as the cyber-physical revolution, is speeding up the rate of technological change to a pace never before experienced by businesses. The rapid evolution of technology has resulted in entire industries scrambling to prepare their employees with the skills they need to adapt to these changes. There are currently 6.5 million people looking for work and 7.6 million unfilled jobs in the U.S. according to data from the Bureau of Labor Statistics. But the problem, Miller explains, is that the majority of unemployed people don't have the skills required to fill open positions.

Organizations aren't going to find people with the skills they need in the job market, says Miller. Instead, companies need to look within and harness the potential of current employees, enabling them to learn and gain new skills. Unlocking the power of potential boils down to two things says Miller: 1) Managing talent to make sure people are operating effectively and 2) Creating a talent experience where employees have the tools and ability to manage their own talent journey.

Here three Cornerstone clients explain how their organizations have successfully transformed their talent experience to unlock the potential of their employees.

1) UPS Discovers Hidden Talent Amongst Its Workforce

UPS hadn't updated their enterprise-wide learning system in over twenty years when they decided to adopt Cornerstone's Learning and Performance Suites. They chose Cornerstone in order to create a more centralized talent management system across the globe and better identify skills gaps across the organization.

After implementing Cornerstone and onboarding 40,000 full-time managers as well as 35,000 part-time employees, UPS unlocked a global view of their workforce that they never had before. "It showed us that we weren't tapping into the full potential of our employees. We had a ton of college students working for us that could be used to fill full-time roles and weren't being utilized," says John Hampton, HR Systems Director at UPS.

Previously to Cornerstone, UPS found less than half of the people it promoted were people that had been identified as "ready"or "high potential." "Now the percentage of high potential employees that are promoted has moved to 80%," says Hampton.

2) The We Company Cultivates a Sense of Community During Hyper Growth

The We Company, previously known as WeWork, was founded on the idea of community as its catalyst, says Erin Straus, head of learning at The We Company. But, when the organization grew from 2,000 to 12,000 employees in just two years, it became clear that if it wanted employees to feel a sense of community and harness their full potential, they would need the help of technology to get everyone up to speed on day one. "What's unique about our company is we aren't as structured as other organizations. Most of what we do has to be quarter-by-quarter, not year-by-year due to our current rate of growth," says Straus. Using Cornerstone's Onboarding tool, the We Company was able to create personalized courses that guided employees through the onboarding process.

This got everyone up to speed quickly, but as time progressed, people wanted a learning experience that wasn't as guided, explains Straus. Forced to relaunch the learner experience, The We Company used Learner Home, Cornerstone's personalized learning experience platform, to create authentic experiences for employees and help them realize different skills over time.

"Cornerstone, helped us move from the expert mindset to the beginner mindset—everyone can learn and we need to provide those opportunities," says Straus.

3) RSM Delivers the Power of Being Understood

For RSM, an 11,000 person accounting, tax and consulting firm, unlocking the power of potential in their employees required transforming their talent experience from annual reviews to engaging in continuous conversations throughout the year. Using Cornerstone's Performance Suite, RSM created "fast feedback" to allow employees to get feedback anytime, anywhere.

"To unlock the power of potential, we needed to not only update our tools and technology but also transform our processes," says Katie Lamkin, CHRO at RSM. Using Cornerstone, RSM was able to provide employees the tools to harness their own potential and one central place to plot their entire career journey.

Check back tomorrow for more lessons from Convergence 2019!

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Countdown to Convergence: Customize Your Conference Experience

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Countdown to Convergence: Customize Your Conference Experience

Cornerstone Convergence is only six short days away! Since it’s an all-virtual event this year, you have the unique opportunity to personalize your Convergence experience by designing a custom schedule and choosing the sessions that most interest you. Below you’ll find details on the different tracks you can attend this year, along with a video guide for customizing your schedule. This is your Convergence—here’s how to make the most of it! Introducing the Convergence Virtual Event Platform Before you start designing your conference experience, take the time to explore your options and access the full agenda on the Convergence website. In addition to the keynote sessions, there are five different tracks to choose from: Product Training Labs, Product Discussions, Bold Thinkers, Tech Talks and Client Spotlight. And keep in mind—you don’t have to commit to one track. Feel free to mix and match your session options! Maybe you start the day in the Bold Thinkers track, and then shuffle to Product Discussions or Tech Talks tracks later in the day. Here’s a little more information on each track: Product Training Labs: Go beyond "what’s new" to "how to" with guidance from our training experts. Each lab will explore a variety of practical use cases and provide tips and tricks for better administering your current solutions, helping you develop a sharper understanding of your current products and expand your proficiencies in managing them for your organization. Product Discussions: Learn more about the latest capabilities and plans for your current solutions and the new offerings your organization might want to explore. You’ll not only get exclusive looks at our upcoming product roadmap but you'll also get to explore several hidden gems that can help you drive adoption and make the most of your current products. Bold Thinkers: Cornerstone and other industry bold thinkers discuss topics that will help you align your talent strategy to your evolving business strategy. Covering the latest talent research and the bold concepts shaping industries, these talks are designed to inspire you with new ideas about the future of work and your role in shaping it. Tech Talks: These sessions focus on some of the most popular topics your IT experts want to explore — from cloud and products to data and privacy — you’ll hear firsthand from our technology team about our latest platform advancements and technology direction. Client Spotlights: Imagination. Innovation. Inspiration. These sessions bring together industry peers from across our customer community to share ideas and success stories. Hear about lessons learned in using Cornerstone solutions to attract, develop, and retain talent, and how these clients delivered strategic outcomes for their organizations. Choose Your Convergence Adventure! Once you’ve explored the conference agenda and have an idea of which sessions you’d like to attend, it’s time to choose your Convergence adventure! Start by signing into the Convergence platform using your login information, which will be sent Monday, September 14th to all registered attendees via email. If you haven’t received an email by September 14th, try searching your inbox (including your spam folder!) or contact us at convergence@csod.com).  Once you’re logged into the event platform, you’ll want to create your profile and make sure that your time zone and region are correct. Then, it’s time to select the sessions you’d like to attend! To add events to your agenda, simply enroll in the sessions you’d like to attend and they will be added to your ’My Agenda’ page. Click here to watch a video explaining how to bookmark a session and explore other Convergence activities via the platform. Network with Speakers and Peers Throughout Convergence Once the conference starts, follow your agenda to attend the sessions you’ve selected. In between sessions, use the chat bubble icon at the top of the homepage to chat with peers and Cornerstars. Each session will also have a chatroom where you can engage in discussions with fellow attendees. Some sessions will also have live Q&A to engage speakers too! Announcing a Cook-Along with Curtis Stone! You’ll want to get shopping for the latest addition to the agenda: an exclusive LIVE cook-along with celebrity chef Curtis Stone on September 16 from 1:30–2:30 pm PT / 4:30–5:30 pm ET / 12:30-13:30 pm BST. Chef Curtis is a master when it comes to rolling pasta dough, and he’ll share his tips and tricks while teaching you how to make handmade ricotta cavatelli with sage brown butter and parmesan. Yum. No need to sign up for the live cook-along in advance. You already have free access to the session because you registered to attend Convergence; simply enroll in the activity when you access the platform—along with the 40+ other sessions you won’t want to miss. ;) Here are the ingredients you need to cook along with Chef Curtis: Cavatelli 115 g (4 oz) fresh, very soft ricotta cheese 5 g (≈1 1/2 tbsp) beaten egg 15 g (≈1 1/8 tbsp) parmesan cheese, microplane 100 g (≈3/4 cups) plain flour Sauce 13 oz broccoli florets with 1-inch stems 8 tbsp unsalted butter 1/2 cup coarsely chopped basil 1/2 cup pine nuts, toasted 2 tbsp fresh lemon juice Salt and pepper Extra virgin olive oil for serving Parmesan Tuile 3 oz grated parmesan cheese Don’t fancy getting your hands dirty? Then join the session to pick up tips and tricks, save a new recipe for later and have a good time! Join in on the Fun and Games! While Convergence is virtual this year there is still tons of opportunity to network and engage in fun experiences throughout the conference. From the Convergence platform select the "Fun and Games" icon to join a yoga or meditation session, check out what people are saying on social, or as mentioned earlier, cook along with Curtis Stone! Every action you take during the conference, whether it's participating in Fun & Games, completing your profile, attending sessions, participating in chats or visiting our sponsor booths, will help you earn points. And you’ll want to collect as many points as you can because they will put you in the running for some amazing prizes—like a Peloton bike package, a Breville Express machine, Apple Airpods and more! Join the Convergence Experience From Anywhere, At Any Time We’re excited to offer you a global conference this year, enabling attendees to watch from anywhere in the world. And if you can’t make all of the live sessions, that’s okay! They will all be made available on-demand, so you can watch them at a later time. Will we see you at #CSODConf20? If you haven’t registered for Convergence yet, then what are you waiting for? It’s all-virtual, all free and offers plenty of learning, connection, and fun! To register and build your personalized session schedule, visit: www.cornerstoneconvergence.com. If you’ve already registered, be on the lookout for your registration email. See you September 16th and 17th! Click here for a video on how to navigate the virtual Convergence platform and create your own conference agenda. And to follow Cornerstone Convergence 2020 on social media, visit our Twitter @CSODConvergence, Instagram @CornerstoneOnDemand and Facebook @Cornerstoneconvergence. You can engage with the conversation using #CSODConf20.

ICYMI: Creating Moments that Matter at Convergence 2017

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ICYMI: Creating Moments that Matter at Convergence 2017

After a full day of networking, sessions and the return of rockstar Billy Idol on the first day of Convergence 2017, we began day two by talking about great experiences. As Dan Heath, co-author of the upcoming book The Power of Moments, shared, we're living in the "age of experience." From vacations to workplaces to conferences like this one, people want to encounter an impactful—and delightful—time wherever they go. But how do you create a good experience? It's a question explored by Heath and his brother Chip in their book. It's something we consider when designing a new product or feature. And it's the mission of any HR professional, manager or company leader who wants to attract and retain top talent. Check out the recap below to learn more about the ideas shared and discussed today about creating memorable experiences, and join the conversation with #CSODConf17! For information about the availability of presentations after the conference, follow @CSODConvergence on Twitter. Experiences Are Made Up of Moments As you might have guessed from the title of Dan and Chip Heath's book, they've found that great experiences aren't defined by the collective whole—they're defined by small moments, or what Heath called "peaks." Instead of simply fixing problems, he advised the audience to focus on creating such moments that stand out in a person's mind and elevate the entire experience. Keynote with "Switch" author Dan Heath "WE create the moments" #csodconf2017 pic.twitter.com/OCTv2QWU6Y — Angelique McAlpine (@drawingimpact) June 7, 2017 Listening to Dan Heath on creating a great employee experience. How do you mark transitions, milestones and pits at work? #CSODConf17 — Mark Goldin (@markgoldin) June 7, 2017 The 'peak-end' rule says that we always oversample the best and the final moments of an experience. #CSODConf17 pic.twitter.com/Il8iSNOfBR — Kharalis (@kharalis) June 7, 2017 Experience Is Rooted in Culture During yesterday's analyst keynote, co-founder of Aptitude Research Partners Mollie Lombardi explained that organizations should think about the user experience of a culture just as much as they think about the user experience of a software interface. Today's sessions emphasized her message, highlighting that a strong culture—rooted in development, communication and caring—is a critical part of building meaningful relationships with your employees. "Culture is the 3 C's, Culture, Communication and Caring" https://t.co/bImft1wlwg #FacebookLive #CSODConf17 — Cornerstone OnDemand (@CornerstoneInc) June 7, 2017 People care about learning culture. Great session today. Love your employees by developing them. #csodconf2017 pic.twitter.com/gKMbQF64zF — Jeff Miller (@jmillerphd) June 7, 2017 Experience Is Personal Today's speakers also reiterated the theme of personalization. Experiences are memorable when they speak to people directly as individuals, which means organizations should invest in understanding their employees' needs, challenges and aspirations—both personal and professional. Altria's approach to transforming #learnerexperience focused on understanding modern learner needs #CSODConf17 pic.twitter.com/W1NOS7Zdry — KristanEvans (@KristanEvans2) June 7, 2017 "Empathy and compassion are key factors in motivating employees" #CSODConf17 — Kevin Schultz (@kev_schultz) June 7, 2017 Client RAVE Awards Last but not least, here's to the organizations providing standout experiences to their employees and customers. At our RAVE Awards, we honored clients using our software and services in innovative ways to advance their talent management strategies. We do love our clients! Congrats to the finalists and winners of @CornerstoneInc Client RAVE Awards! #CSODConf17 — Mike Bollinger (@bollinger) June 7, 2017

ICYMI: Exploring the Future of Talent Management at Convergence 2016

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ICYMI: Exploring the Future of Talent Management at Convergence 2016

To kick off Cornerstone's 14th annual conference, Convergence, our CEO Adam Miller took a cue from Marty McFly and went back in time. After all, before diving in to our favorite topic—the future of talent management—it's important to think about the history of talent management. How far have we come, and where do we go from here? Our time traveling showed that the traditional approach to human capital management—from learning to recruiting to performance and more—has changed significantly. Social, mobile, and big data technologies have enabled us to reach more people, make smarter decisions and act proactively. Throughout yesterday's sessions, we heard from customers, clients and partners on how they're taking advantage of the latest innovations to not only improve core HR services, but impact their organization's success as a whole. Keep reading to learn about the innovative ideas shared at Convergence so far, follow @CSODConvergence on Twitter and join the conversation with #CSODConf16! Predicting the Future with Data Big data has changed the human capital management game, but as Miller shared in his keynote, the challenge is no longer just to understand the past, but to predict the future. This year, we announced an expanded suite of people analytics products, and throughout the day, analysts, partners and clients commented on the growing importance of data when it comes to strategic human capital management. Fulfilling Potential with Modern Learning Cornerstone began with a bold idea to change the world through online learning. Seventeen years later, we've expanded to encompass people development in its entirety, but our core belief remains steadfast: Learning is key to empowering people to reach their potential. Our new project, CyberU, embodies both this foundational belief and our dedication to innovation. As attendees noted during the keynote and throughout the day's sessions, modern learning needs to be mobile, visual and embedded in company culture to get through to the learner and impact your business. Acknowledging the Innovators What would a discussion on the future of talent management be without recognizing the companies leading the way? Our annual Client RAVE Awards acknowledged this year's most innovative talent strategies and the teams driving those initiatives—from redesigning learning to improving user adoption to reinventing "work" entirely. Congratulations to our winners! Turning It Up with Mr. Worldwide Capping off a great first day at Convergence was none other than Pitbull. The "Mr. Woldwide" rapper and two-time Grammy winner performed at our Client and Partner Appreciation Party to a full dance floor of more than 1800 attendees from nearly 30 countries.

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