Credit unions meet crisis: How to engage employees and members during crisis
The impact of COVID-19 has meant countless small & medium businesses are turning to their financial services providers for financial support and guidance during this time of crisis. Your members need you now more than ever. How are you ensuring your employees are ready to help with the proper skills and leadership training? Join Mike Bollinger, Cornerstone's VP of strategic initiatives, and an impressive panel of HR leaders to learn how to leverage talent management solutions to develop and engage your employees to better serve your members at this critical time. Join the panel discussion to learn: - Best practices for communicating with and preparing employees for COVID-19 - The role of skills & leadership training in todays landscape - How to manage a remote workforce and safely transition back to work - How to develop, engage, and retain employees in times of crisis and beyond - How learning & development initiatives impact membership growth and success.
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Thriving beyond COVID-19 with transformation and adaptability: Financial Services
Your customers need you now, more than ever. In order to help your customers when they need it most, your financial services business must quickly adapt to digital transformation without disrupting the ability to meet their immediate and often urgent needs. Many old processes that involved retail or in-person business must transform to a digital interface while maintaining high levels of customer service. We know this crisis has likely forced you to make some changes, but is your business truly adapting to thrive? Are you able to make change and transform at scale for a future that may never go back to “normal”? This guidebook will do a deep dive on the challenges the financial sector is facing and explore how a focus on employee experience— comprised of engagement, productivity, and compliance efforts– can support your customers, while quickly adapting your culture and operations to a digitally transformed organization.
Nurturing Workers’ Adaptability Quotient Will Differentiate Businesses Post-COVID
COVID-19 caused a seismic shift in every corner of life, including how employees work. Within days, companies were forced to shift to remote work and many completely shook up their business models to adhere to stay-at-home restrictions and other regulations. The challenge was and remains colossal. But weathering the storm of the pandemic is just one part of ensuring business success. As other forces—including the rise of automation technology and the evolving expectations of the incoming Gen Z workforce—continue to put pressure on how organizations work, businesses will have to become more nimble than ever. In an op-ed for Human Resource Executive, Chief Strategy and Marketing Officer at Cornerstone OnDemand Heidi Spirgi discusses how to create a more agile workforce and business by emphasizing and nurturing employees’ adaptability quotient, a measure of resilience and flexibility. Read more here.
3 Steps to Building Organizational Adaptability and Resilience During the Pandemic
In working with more than 6,300 organizations in a wide variety of industries across 20 years, Cornerstone has partnered with countless clients that are navigating organizational change. Weve found that during troublesome times there are three constants that emerge time and time again: First, while crises are difficult and traumatizing, they can also bring out the best in people. Over the course of the past year, weve all witnessed extraordinary acts of compassion, creativity, and selflessness. Second, and on a practical note, organizations who are (or learn to be!) agile, flexible, and innovative during disruption have a better chance of surviving this and any other crisis. Third, organizations that keep an eye on the future while still effectively managing the crisis at hand come out stronger and more successful than those who only plan for immediate needs. And that, in a nutshell, is the purpose of this eBook: To help you and your organization not only navigate todays challenges but to plan for the future by continuing to motivate, engage, and inspire your employees and stakeholders. Within this eBook, youll find practical actions to take today to navigate the ongoing COVID-19 pandemic to provide stability for your employees. Just as importantly, these steps will also ensure youre ready to survive and thrive in whatever may come.