The Covid-19 pandemic and spiralling cost of living crisis have both served to unsettle the sector. With talent shortages permeating almost every industry, talent attraction and retention is key to survival – and retail is no different. So, how can the retail industry hold onto its people?
It’s all about connections
The retail industry is one of the largest in the UK with around three million employees. In the sector, the ratio of central services staff – such as HR or Finance – to shop floor and customer services staff is quite low. These central services are often very stretched, so businesses struggle to deliver the notion of “connected teams supported by connected systems”. The management of talent is no longer just down to HR. Cross-functional collaboration between marketing, recruitment, HR and consumer experience functions is critical for acquisition and retention of all talent, as they all form part of one brand and one team. Retention of people in such a high turnover industry has never been as important as today.
Development is key
Finding and retaining talent will always be an issue for the retail sector. Retailers are competing for top talent, from strategic roles to senior managers, as well as for volume in their stores. This means that, aside from pay and salary expectations, skills and career development is becoming a key driver in retail organisations’ retention strategies. Without sight into potential growth and development opportunities, employees are likely to look to competitors that are actively offering career progression.
How Cornerstone can help
Integrated HR platforms, such as Cornerstone’s, enable teams to have a more fluid, fully connected experience. Leveraging a platform that opens channels of communication encourages collaboration across teams, helping employees to build relationships – something that is critical for employee retention.
Leveraging an AI-powered HR platform can provide employees with just that, the opportunity to grow and develop within their given organisation. These platforms are able to filter through a library of learning content and recommended tailored learning materials that are in-line with each individual employee’s career goals. Employees can also have sight over the skills they need to develop to advance to the next stage of their career, encouraging internal mobility and boosting motivation and incentive to stay with a given company.
The retail world is tough. Economies fluctuate, pandemics hit, and shopping habits are constantly changing. When navigating this hostile environment, retail organisations cannot neglect their people. Training and retaining employees who are loyal to your company and equipped with the right skills are your key to adapting to the working world of the future.
Ressources similaires
Vous souhaitez continuer à apprendre ? Découvrez nos produits, les témoignages de nos clients et les actualités du secteur.
Témoignage de client
La planification et le partenariat simplifient la gestion des talents pour la marque de produits pour animaux de compagnie la plus populaire de Nouvelle-Zélande
Animates and Animates Vetcare, la marque de produits pour animaux de compagnie la plus populaire de Nouvelle-Zélande et l'entreprise leader dans ce domaine, est présente sur le marché depuis plus de 20 ans. Elle a développé ses activités et gère désormais 45 magasins, 28 salons de toilettage et près de 20 cliniques vétérinaires. Elle emploie plus de 900 personnes, dont des vétérinaires, des toiletteurs et des détaillants spécialisés à temps plein et à temps partiel. Animates continue de croître à un rythme soutenu, malgré les difficultés économiques, en aidant les propriétaires d'animaux de compagnie à faire ce qu'il y a de mieux pour leurs compagnons et leur porte-monnaie. Les ressources humaines de Animates, y compris le processus de recrutement et L&D, n'étaient pas en mesure de suivre le rythme de croissance de l'entreprise.
Billet de blog
La gestion du capital humain : une activité essentielle dans un monde imprévisible
Les temps sont durs pour les entreprises, mises à mal par l'inflation engendrée par la crise énergétique. Ce n’est certes pas la première fois que de tels défis pèsent sur leur compétitivité, et ce ne sera certainement pas la dernière. Brexit, COVID-19, Grande Démission... Brexit, COVID-19, Grande Démission... Difficile d'oublier ces crises majeures auxquelles les entreprises ont dû faire face ces dernières années. D'ailleurs, personne n'a oublié la crise financière de 2008. C’est bien le signe que les périodes d’instabilité existeront toujours et qu’il faut s’y préparer.
Témoignage de client
Planning and partnership leads to simplified talent management for New Zealand’s most paw-pular pet care brand
New Zealand’s most popular pet care brand and leading pet company, Animates and Animates Vetcare, has been in the market for more than 20 years, growing its operations to 45 stores, 28 grooming salons and almost 20 vet clinics. It employs more than 900 people including veterinary professionals, groomers and specialist full-time and casual retailers. Animates continues to grow at a strong pace, even through economic challenges, as they help people do what is best for their pets and their wallets. Animates’ HR toolkit, including their recruitment process and L&D, was not keeping pace with the accelerated growth of the business.