Committed to customer success
What you can expect from the Cornerstone Experience
At Cornerstone, we understand that your business is personal. And when it comes to your people and technology strategies, addressing today’s challenges and opportunities isn’t always simple.
Pioneers with vision and know-how
We draw on more than two decades at the forefront of talent and people innovation to help customers like you stay ahead of the curve. You’ll work with talent experts who understand big ideas and translate your insight and feedback into better products. This partnership helps you deliver great experiences for your people and the results that matter to your organisation.
When you partner with Cornerstone, you’re getting a tech leader in the learning space, and they have the track record to prove it. They’re very collaborative.
Director of Training
Industry analysts had only wonderful things to say about Cornerstone – about their innovation and that the people were easy to work with. This was important as we partner with all our vendors — we don’t just buy services from them.
Senior Director of Talent Management & Diversity
They are always open to suggestions. I see new features being implemented in the products based on my feedback.
Focused on your success
The people you engage with at Cornerstone care deeply about your experience. You’ll have a team of passionate people standing alongside you, with an unwavering focus on making it easy for you to succeed — with our solutions and in your journey with us.
Services that deliver – from pre-sales through launch
Our team of delivery professionals and network of certified partners are obsessed with creating an implementation experience that will make your launch a success. Your delivery team will be engaged with you throughout the process – from pre-sale to launch – to make sure you have an advocate who understands why you bought Cornerstone and what you need for your people strategy to come to life. As part of our commitment to the success of your technology launch, we hold our professionals to rigorous product and consulting certification standards with continuous proactive implementation quality oversight.
We can’t say enough about the Cornerstone Client Services team. We get ideas about new things we want to do, and they help us any way they can. Cornerstone has the respect of the HR department and the administration here.
Assistant Director of HR
Relationships with our implementation and account executive team at Cornerstone are really strong. Instead of feeling ‘handled,’ we feel like the Cornerstone team is truly helping.
Director of Global Talent Management
Expert support when and where you need it
Sometimes technology challenges happen. In those moments, it’s all about how we respond and make it right. Our Global Support team of product and technology experts is ready to take expeditious ownership of resolving your issue with clear answers that make sense for your product configuration.
We felt that Cornerstone was the partner that would be the most innovative, supportive, and creative. And the level of support that we’ve had and the amount of nurturing has been absolutely phenomenal.
Manager, Onboarding and Professional Development, City of Durham
Cornerstone’s customer service is the best I’ve ever dealt with. Ever. It’s great to have a powerful tool, but not if you don’t have great customer service to go with it.
Customer learning that turns administrators into experts
Cornerstone U is dedicated to making it easy for you to expertly administer your solutions and engage with the latest product innovations, fully leverage your technology investment and bring your people strategy to life. Whether you prefer to learn at your own pace, live with a product expert facilitator, from other customers, or you want full certification credentials, we have an extensive library of learning experiences waiting for you.
We really appreciate the learning resources available. The Fundamentals courses are easy to access and flexible to work through at our own pace and Product Academy training has been very thorough and interactive!
Ageas Insurance Ltd
The Product Academy agenda was packed full of exactly the content we were looking for, with practical exercises and helpful tips that enable us to get more out of our Cornerstone solution. The added bonus was the opportunity to collaborate and network with Cornerstone users from other organisations.
A powerful community collective to support you
One of the most remarkable and rewarding things about being a Cornerstone customer is the inspiration that comes from connecting with peers who’ve “been there, done that” and who are excited to share stories, offer their lessons learned, and exchange new ideas. As a part of the Cornerstone community, you’ll get the wisdom of a vibrant, global community of thousands of talent leaders like you.
Our global customer community
- 6,000+ strong
- 100+ Regional User Groups
- 10+ Communities of Practice & Special Interest Groups
- Release communities that prepare you to adopt new features
- Virtual “Ask a Peer” and community best practices
- Executive Exchange forums for leaders by leaders
- One pinnacle annual event – Cornerstone Convergence
Even after you’re a client, Cornerstone teams are still engaged. They do a great job of creating a network of support.
Global Director of Talent and Organisational Development
I have access to so many resources — the Success Centre, CSM experts, Office Hours, Online Help. Our team also attends Cornerstone quarterly meetings to share best practices with other users. I love that I have a network outside of my organisation that wants to help me.
Senior HR Generalist
Cornerstone works to make the entire ecosystem better and make things easier for us. In the software space, that is a huge deal.
Pat Ross III
National Membership Coordination